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Assisted Living

Summer Wood Alzheimer's Special Care Center

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

830 Nw Sunburst Ct, Moses Lake, WA 9883756 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 26 Google reviews

5
4
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Summer Wood Alzheimer's Special Care Center Assisted Living in Moses Lake, WA — Street View
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What this means for your family

While many families report excellent, compassionate care, there are serious, specific allegations regarding neglect of personal hygiene and rude staff behavior. We strongly recommend that you conduct unannounced visits to observe the level of care provided to residents who do not have family present daily, and clarify the facility's long-term financial requirements regarding Medicaid.

Google Reviews

Google Reviews

26 reviews on Google
Summer Wood Alzheimer's Special Care Center receives polarized feedback, with a high volume of recent five-star ratings contrasting sharply with serious allegations of neglect and poor care standards. While some families praise the compassionate staff and professional environment, others report significant concerns regarding basic hygiene, staff behavior, and the facility's restrictive financial policies.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean4.0ActivitiesN/AMedsN/AMemory7.0Comms8.0Value3.0

Strengths

  • Compassionate and attentive care staff
  • Warm and welcoming environment
  • Professional management team
  • Helpful marketing and administrative support

Concerns

  • Neglect of basic hygiene and personal care (mentioned by 2 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)3.72021(3)5.02022(3)4.02024(1)5.02025(5)4.52026(15)

Distribution · 28 analyzed

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14 reviews posted between Mar 25, 2026Mar 27, 2026 · 12 were 5-star

How They Respond to Reviews

89%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your management team is very active in responding to feedback online; how do you use that communication to continuously improve the daily experience for residents?
  • 2Could you walk me through the specific process and schedule for assisting residents with personal hygiene and grooming to ensure everyone feels comfortable and cared for?
  • 3Given that you have a smaller community of 56 residents, how does your staff handle training and professional development to ensure consistent, compassionate interactions with every family?
  • 4What does a typical day of engagement look like for residents, and how do you tailor these activities to meet the specific needs of those with varying stages of Alzheimer's?
  • 5What is your protocol for medical emergencies, and how do you keep families informed when a resident requires urgent or specialized care?
  • 6With cleanliness being a priority for our family, could you explain your housekeeping schedule and how you maintain the environment in both private rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

The aids are horrible and rude. They don’t do peri care, they don’t do oral care: they hardly brush their residents hair, the only residents they really pay attention to are The ones who continually have family coming in.

Memory care family member · 2026☆☆☆☆

It's frustrating that this facility doesn't accept Medicaid memory care patients until after a 2-year private pay period. Sometimes it feels like memory care is only for those who are wealthy.

Family member · 2024★★★★

Throughout our journey, I was consistently impressed by the compassion, professionalism, and attentiveness of the entire team.

Long-term resident's family · 2025★★★★★
Source: 26 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

12total
28deficiencies
Dec 15, 2025Inspection

Follow-up inspection on 12/15/2025 found no deficiencies. This letter also references Compliance Determination 67616 (Completion Date 10/23/2025).; Pages 7-15 are provided. Some pages are duplicate copies of the same inspection report sheets.; Letter states facility did not meet requirements and references an enclosed report (not provided) for other deficiencies.

Policies and proceduresWAC 388-78A-2600-1-a
Policies and proceduresWAC 388-78A-2600-1-b
Service agreement planningWAC 388-78A-2130Corrected Oct 12, 2025

Facility failed to update service agreements for 2 of 7 residents (Residents 1 and 4). Missing documentation for wound care, podiatry care, oxygen needs, and nurse delegation requirements.

Background checks GeneralWAC 388-78A-2461Corrected Oct 12, 2025

Facility failed to ensure staff had required background checks completed on hire and within 120 days for fingerprint checks for 1 of 5 staff.

Background checks Washington state name and date of birth background checkWAC 388-78A-2466Corrected Oct 12, 2025

Facility failed to ensure the Washington state background check was completed every two years for 1 of 2 staff.

Communication systemWAC 388-78A-2930Corrected Oct 12, 2025

Facility failed to provide a functioning communication system for 4 of 4 residents sampled to request staff assistance from their rooms.

Maintenance and housekeepingWAC 388-78A-3090Corrected Oct 12, 2025

Facility failed to maintain furniture in common areas and hallways, which was found to be ripped, torn, stained, or missing mechanical components.

Water supplyWAC 388-78A-2950

Facility failed to maintain hot water below 120 degrees in one common area restroom and the activities room; corrected immediately.

Nov 18, 2025Investigation

Complaint numbers 199969 and 199715 were included in this investigation.

Licensee's responsibilitiesWAC 388-78A-2730

The facility failed to maintain and post a copy of the report for the most recent full inspection in a conspicuous place where it could be easily read by the public.

Oct 23, 2025Enforcement
$400.00Report

This is an uncorrected deficiency previously cited on August 28, 2025. This letter serves as formal notice of a $400.00 civil fine.

Policies and proceduresWAC 388-78A-2600 (1)(a)(b)

The licensee failed to implement their bowel monitoring policy for one resident, resulting in the absence of bowel monitoring and risk of health complications.

Jul 21, 2025Investigation

Follow-up inspection on 09/22/2025 found no deficiencies. This document covers complaint investigations 184395, 184680, 185297, and 185711.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Aug 30, 2025

Facility failed to ensure staff were screened for tuberculosis within three days of employment for 3 of 7 sampled staff.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Aug 30, 2025

Facility failed to ensure staff completed orientation/safety training before working, basic training within 120 days, CPR training within 30 days, or home care aide certification within 200 days.

Mar 28, 2025Investigation

A subsequent follow-up inspection on 04/16/2025 (Compliance Determination 58066) found the deficiency corrected.

Other requirementsWAC 388-78A-2040Corrected Mar 28, 2025

The facility failed its initial Fire and Life Safety inspection on 10/30/2024 and its first reinspection on 03/10/2025, specifically regarding International Fire Code standards for fire sprinkler testing/maintenance and fire door inspection/testing.

Mar 10, 2025Fire

Includes multiple historical documents: inspection on 2026-02-05 (corrected), 2025-03-10 (disapproved), and 2024-10-30 (disapproved/provider 2419).

Sprinkler systems testing and maintenanceIFC 903.5 2021

Facility failed to provide documentation for full trip test of dry system, forward flow test of fire system backflow device, and hydrostatic test of fire department connection.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide annual inspection documentation for all fire doors.

Mar 10, 2025Fire

Provider number 2514 used on 2025 inspection, provider number 2419 used on 2024 inspection report.

Sprinkler systems testing and maintenanceIFC 903.5 2021

Facility failed to provide documentation for: three year dry system full flow trip test, annual forward flow test for backflow, and fire department connection hydrostatic test. Re-inspection confirmed missing documentation for full trip test and hydrostatic test.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide annual inspection documentation for all fire doors.

Apr 23, 2024Investigation

Follow-up inspection on 2024-06-04 confirmed no new deficiencies and that WAC 388-78A-2474-2-b (previously cited as 388-78A-2474(4)) was corrected.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected May 23, 2024

Facility failed to ensure a caregiver (Staff C) completed required long-term care worker training hours. Staff C had completed only 20.5 of 70 required hours.

Contact

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References & Resources

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