Lake Ridge Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 14)
- High staff turnover (56%)
Bottom 25% in WA · Below recommended RN staffing · $74,480 in fines · Abuse citation
What this means for your family
While some families report positive, compassionate interactions with staff, there are recurring, serious concerns regarding facility hygiene and administrative reliability. We strongly recommend visiting in person to assess the environment yourself and asking for a clear explanation of their current staffing ratios and security protocols for resident belongings.
Google Reviews
Google Reviews
26 reviews on Google“Lake Ridge Center receives polarized feedback, with some families praising the compassionate, attentive care provided by staff, while others report severe concerns regarding facility conditions and administrative integrity. While recent positive reviews highlight staff dedication to residents with dementia, multiple reports of neglect, theft, and poor physical environment suggest significant inconsistencies in quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong engagement with memory care residents
- Supportive administrative communication for some families
Concerns
- Facility cleanliness and strong odors (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Theft of resident personal property (mentioned by 2 reviewers)
- Administrative incompetence or dishonesty (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 15 recent state violations and health inspection ratings of 2/5, what specific steps is the facility taking to improve oversight and quality of care?
- 2I’ve read positive feedback about your memory care engagement; could you walk me through a typical daily activity schedule for residents in that unit?
- 3Some families have expressed concerns regarding facility cleanliness and odor management; what is your current housekeeping protocol and frequency for deep cleaning resident rooms?
- 4Given the feedback regarding personal property, what security measures or inventory systems do you have in place to ensure resident belongings remain safe?
- 5How does your team handle medication management and administration to ensure accuracy, especially given the challenges some facilities face in this area?
- 6When staffing levels fluctuate, what is your contingency plan to ensure that residents still receive the attentive care and timely assistance they need?
Personalized based on this facility's data
Key Review Excerpts
“The experience we had with Lake Ridge staff far outshines the smells or walls that need paint. The love they showed to every resident was beautiful.”
“The staff is probably great but the facility is horrible. It smelled very strongly of urine and looked like something from One Flew Over The Cuckoo's Nest. Very old, very gross, very sad.”
“My mother who has alzheimers loved Lake Ridge Center. Dropping her off or picking her up, the staff would acknowledge her, call her out and be generally welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about Lake Ridge Center, triggering several investigations and revealing concerning issues with abuse protection, accident prevention, and treatment quality. The facility has struggled with recurring problems in safety supervision, resident protection from abuse/neglect, and proper medical treatment delivery across multiple surveys. While all deficiencies show correction dates, the pattern of repeated complaints and safety violations in core care areas suggests ongoing quality concerns families should carefully evaluate.
Apr 17, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 16, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 9, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Oct 16, 2025
$59,675
Fine
May 9, 2025
$48,412
Ownership & Operations
Who Operates This Facility
Lake Ridge Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 116 of 188
Ownership & Management
Owners
Genesis Holdings LLC
Owner · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit lakeridgecenter.com
Medicare data downloads
Original nursing home datasets
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