Brookdale Hearthstone Moses Lake
Families consistently rate this highly — reviewers highlight warm and welcoming facility atmosphere. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
The facility has shown a positive trend in recent years, with families praising the compassionate staff and improved culture. However, because historical reviews cite concerns regarding staffing consistency and communication, we recommend you ask the director specifically about current staffing ratios and how they ensure consistent communication with families during transitions.
Google Reviews
Google Reviews
23 reviews on Google“Brookdale Hearthstone Moses Lake receives polarized feedback, with recent reviews highlighting a warm, improved culture and dedicated staff, while older reviews express significant concerns regarding staffing levels and consistency of care. Families should be aware that while the facility is praised for its welcoming environment and compassionate end-of-life care, there have been historical reports of communication gaps and service delivery issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming facility atmosphere
- Compassionate and dedicated nursing staff
- Strong community engagement and events
- Responsive leadership in recent years
Concerns
- Inconsistent staffing levels and high turnover (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Delays in meal service and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team engages with the community; how would you describe the current communication style between the administration and family members?
- 2We've heard lovely things about the warmth of the nursing staff; could you tell us more about how the care team is structured to ensure consistent support for residents?
- 3What does a typical daily schedule look like here, and how do you incorporate community engagement and special events into the residents' lives?
- 4Can you walk us through the meal service process and how you ensure dining is both timely and enjoyable for everyone?
- 5In the event of a medical emergency after hours, what are the specific protocols in place to ensure a quick and coordinated response?
- 6How do you approach maintaining the cleanliness and upkeep of the resident living areas and common spaces?
Personalized based on this facility's data
Key Review Excerpts
“The staff was gentle, attentive and dedicated to her comfort. They tried to tempt her with a variety of meals and encouraged her with a choice of fluids.”
“The associates that are currently there have serving hearts. They not only cared for my Grandma in her last days but they loved her too.”
“Nursing and support staff has gone above and beyond to make sure that mom and dad are adjusting well. It is evident that all staff have a passion for caring for others.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 29, 2025Fire
The inspection on 10/29/2025 notes that all violations noted during previous related inspection(s) (from 10/06/2025) have been corrected.
Facility unable to provide documentation that the annual inspection of fire-resistance rated construction had been performed.
Large holes observed throughout the facility behind AC units in rooms.
Unable to locate calculation plate on riser; plates installed but not filled out.
Annual fire extinguisher servicing had been performed.
Oct 22, 2025Enforcement$400.00Report
Civil fine of $400.00 imposed. This is a recurring citation previously cited on November 6, 2024, and August 21, 2024.
Licensee failed to ensure compliance with the Washington State Patrol Office of State Fire Marshal by failing their second Fire and Life Safety Inspection.
Oct 22, 2025Investigation
This document references complaint number 197811. The deficiency was previously cited on 11/06/2024 and 08/21/2024.
Facility failed to pass two Fire and Life Safety inspections by the Washington State Patrol Office of State Fire Marshal. Facility was out of compliance with International Fire Code (IFC) standards in five categories: Inspection, Testing, and Maintenance, Owner's Responsibility, Penetrations-Maintaining Protection, Standards, and Portable Fire Extinguishers.
Oct 6, 2025Fire
Other items on the report were marked as 'Corrected'. Next inspection scheduled on or after 11/5/2025.
Facility was unable to provide documentation that the annual inspection of fire-resistance rated construction had been performed.
Large holes observed behind AC units in rooms throughout the facility.
Unable to locate calculation plate on riser; calculation plates installed, but not filled out.
Annual fire extinguisher servicing had been performed (violating NFPA 10. 7.3).
Aug 8, 2025Inspection
A separate follow-up letter dated 09/25/2025 indicates that the deficiencies listed in compliance determination 63866 were corrected.
Facility failed to ensure 2 of 5 staff completed tuberculosis testing within three days of hire, placing residents at risk.
Facility failed to ensure 1 of 5 staff (Staff B) met mandatory training requirements for dementia specialty, mental health specialty, basic training, and orientation/safety training.
May 13, 2025Investigation
Follow-up inspection on 06/24/2025 determined all deficiencies were corrected.; This document is the final page (page 3 of 3) of a letter from Residential Care Services, Region 1, Unit B. It provides contact information (email, fax, and phone) for further questions.
Facility failed to ensure dietary staff obtained required Washington State food worker cards prior to working in the kitchen.
Facility failed to immediately report a kitchen incident involving a water leak, mold growth, and subsequent closure of the dishwashing area.
Administrator failed to direct overall kitchen operations and failed to comply with facility policy regarding manual dishwashing sanitization.
Feb 28, 2025Investigation
A follow-up inspection on 04/17/2025 confirmed that the deficiencies were corrected. The facility had required residents to be relocated due to a broken pipe and fire system outage.
The facility failed to implement their fire watch policy during a fire system outage, resulting in failure to assign dedicated staff to fire watch, failure to perform hourly checks, and staff falsification of logs.
Dec 10, 2024Investigation
This letter addresses two compliance determinations: 51493 (completed 12/10/2024) and 48463 (completed 11/06/2024). The facility was found to have no deficiencies during the 12/10/2024 follow-up inspection.
Deficiency previously cited was corrected.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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