Sugarbush Manor
Limited public data on Sugarbush Manor. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 19 Google reviews
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What this means for your family
Sugarbush Manor is currently in a state of transition, with some families seeing genuine improvements in facility maintenance and management responsiveness. However, given the serious allegations of neglect and high staff turnover, we strongly recommend conducting unannounced visits during weekends or evenings to verify the quality of care firsthand.
Google Reviews
Google Reviews
19 reviews on Google“Sugarbush Manor is currently undergoing a significant transition under new ownership, which has polarized families and observers. While some recent reviewers praise the new management for actively replacing broken equipment and improving the facility's physical condition, others report severe ongoing issues including high staff turnover, neglect of resident hygiene, and poor management practices. Families considering this facility should be aware of the starkly contrasting experiences reported by different stakeholders.”
Quality Themes
Tap a score for detailsStrengths
- Proactive replacement of broken equipment
- Visible physical facility upgrades
- Responsive management to documented concerns
- Friendly and helpful skilled aides
Concerns
- High staff turnover and unprofessional management (mentioned by 2 reviewers)
- Neglect of resident basic needs and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have been making some great physical upgrades to the facility recently; what areas are you planning to renovate or improve next?
- 2With the management team being very active in responding to feedback online, what is the best process for us to communicate any concerns or suggestions once my loved one moves in?
- 3How do you ensure consistent, high-quality care and hygiene support for residents, especially during times when you might be onboarding new staff members?
- 4Since you have a smaller community of 16 residents, what does a typical day of social activities look like to keep everyone engaged and connected?
- 5I see your team is proactive about replacing equipment; could you walk us through how you monitor the condition of resident rooms and medical supplies to ensure everything is always in good working order?
- 6In the event of a medical emergency or a sudden change in health status, what is your specific protocol for notifying family members and coordinating with outside medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“Although old ownership let many things go, the new owners have shown great initiative and care by replacing an abundance of broken equipment and appliances, repairing the ramp whare my mom lives, cleaning her carpet, replacing toilets, and so much more.”
“I had been very disgruntled with prior Management and staff. After meeting with current management, I am ecstatic to report that I am very hopeful and optimistic that positive change is on the way.”
“This place is still the worse its 10x worse when mike had it the new owners do not know how to run the company, it has a high turnover rate still Sagar is not as good as he portray himself out to be like a good business person which he is not and also very unprofessional”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility was found in substantial compliance during its most recent renewal. However, a special investigation revealed a violation regarding the improper disposal of a deceased resident's personal property, which the facility has since addressed with a plan to store belongings for at least 30 days.
Feb 11, 2026RoutineCleanReport
No deficiencies found during this inspection.
Dec 12, 2025Complaint
Staff disposed of a deceased resident's personal belongings (clothing and other items) without following the required 30-day waiting period or obtaining written disposition from the representative.
Oct 14, 2025OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Msp 2024 LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit sugarbushliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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