Kith Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 157 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 8.0)
Bottom 25% in MI · Critically understaffed (RN) · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $119,506 in fines
What this means for your family
Kith Haven has a very strong admissions and activity team that can make the transition process smooth. However, families should be extremely cautious regarding clinical oversight; we strongly recommend visiting during off-hours or weekends to verify staffing levels and asking for a detailed plan on how medication management is audited.
Google Reviews
Google Reviews
157 reviews on Google“Kith Haven receives polarized feedback, with many families praising the compassionate admissions team and individual staff members, while others report significant concerns regarding chronic understaffing and poor medication management. While some long-term residents and their families feel well-cared for, critics highlight serious lapses in basic hygiene, communication, and clinical oversight. Families should be aware that experiences appear highly inconsistent depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful admissions staff
- Engaging activities and events
- Dedicated long-term nursing staff
- Strong rehabilitation therapy team
Concerns
- Chronic understaffing leading to neglected patient care (mentioned by 6 reviewers)
- Medication management errors and lack of oversight (mentioned by 3 reviewers)
- Poor communication and difficulty reaching nursing staff by phone (mentioned by 3 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that medication management is a top priority for our family, could you walk us through the specific oversight process you have in place to ensure accuracy and safety?
- 3With 159 residents, how does your nursing team ensure that individual needs are met promptly, especially during peak hours when the floor is busiest?
- 4We’ve heard great things about your rehabilitation team and activity calendar; what are some of the most popular events residents are participating in right now?
- 5What steps are being taken to maintain consistent cleanliness and hygiene standards throughout the facility, particularly in common areas and resident rooms?
- 6If we have an urgent question or need an update on a loved one’s health, what is the most reliable way to reach the nursing staff directly to ensure we get a timely response?
Personalized based on this facility's data
Key Review Excerpts
“I called Tiffany from admissions on a Thurs in a panic due to another facility discharging my mom kinda abruptly. She calmed me down and helped facilitate moms admission rapidly.”
“I’ve been a resident since 9/22/22. Since I have been admitted I missed over 12 doses of antibiotics because of my picc line being plugged. Had to go to the emergency room to get it unplugged.”
“Kith Haven is chronically understaffed; especially the clinical staff. Case in point, the night nurse left before dispensing all of the required/requested meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kith Haven has a concerning pattern with families frequently filing complaints that triggered government investigations, including serious issues involving resident abuse and neglect. The facility shows recurring problems with medication management, care planning, and infection control that persist across multiple surveys from 2022 through 2026. While the facility reports correcting violations, the ongoing complaints and repeat deficiencies suggest systemic care quality issues that warrant careful consideration.
Apr 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 23, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 14, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jun 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 7, 2024
$119,506
Payment Denial
Feb 7, 2024
57-day denial
Ownership & Operations
Who Operates This Facility
Kith Haven
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 76 of 84 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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