Willowbrook Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 283 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in MI · Below recommended RN staffing · Above average staffing · Below chain average · $147,365 in fines
What this means for your family
Willowbrook Manor offers a clean environment and strong rehabilitation services, which may be beneficial for short-term recovery. However, we strongly advise families to monitor medication management closely and verify staffing ratios, as multiple reports suggest inconsistent care and communication issues during off-hours.
Google Reviews
Google Reviews
283 reviews on Google“Willowbrook Manor receives high praise for its cleanliness, friendly staff, and effective physical therapy programs, with many families noting a welcoming and home-like environment. However, there are significant, recurring complaints regarding understaffing, poor medication management, and inconsistent care quality, particularly during off-hours or weekends. Families should be aware that while many experiences are positive, there are serious concerns about communication and the responsiveness of nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Friendly and compassionate frontline staff
- Engaging activities and social events
Concerns
- Understaffing leading to poor response times and lack of basic care (mentioned by 6 reviewers)
- Medication management errors and lack of communication (mentioned by 3 reviewers)
- Inconsistent quality of care between shifts (mentioned by 3 reviewers)
- Poor food quality or lack of dietary responsiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that your therapy programs are highly praised, how do you ensure that same level of consistency and attention to detail when it comes to medication management protocols?
- 3With your staffing rating being strong, could you walk me through how you maintain consistent care standards and response times across all three shifts?
- 4I see there have been some recent discussions regarding dietary preferences; how do you handle specific nutritional needs or requests to ensure residents are satisfied with their meals?
- 5Since the facility is well-regarded for its social events, what does a typical week of activities look like for a resident who enjoys staying active and engaged?
- 6In light of the recent health inspection reports, what specific steps has the leadership team taken to address those findings and improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself was extremely clean, smelled clean, and was well-maintained. Housekeeping and the staff were consistently kind, attentive, and genuinely willing to help in any way they could.”
“The Nurse refused to order my medications. And finally dug some pain meds out of somewhere only after I was screaming in pain. The 3rd shift Nurse does not put the residents first.”
“Some of the nurses are great some of them suck they're rude they're mean and they put you down and make you feel like you're less than. They don't care about HIPAA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowbrook Manor has concerning patterns of recurring care problems, with families filing 18 complaints that triggered federal inspections. The facility repeatedly struggles with basic medical care, medication management, and safety supervision, with the same issues appearing across multiple surveys from 2023 through 2025. While the facility corrects deficiencies when cited, the persistent recurrence of fundamental care problems suggests ongoing quality challenges that families should carefully consider.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2025Routine16
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
May 23, 2024
$58,422
Payment Denial
May 23, 2024
10-day denial
Fine
Dec 20, 2023
$30,599
Fine
Jun 16, 2023
$58,344
Payment Denial
Jun 16, 2023
10-day denial
Ownership & Operations
Who Operates This Facility
Willowbrook Manor
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 65 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
283 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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