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Public Google reviewers rate this highly and often mention beautiful, modern, and clean facility. Schedule a visit to confirm the fit.
based on 51 Google reviews
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Public Google reviewers rate Storypoint Forest Hills highly. Reviewers highlight: beautiful, modern, and clean facility, welcoming and compassionate front-line staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
StoryPoint Forest Hills (formerly Provision Living) receives high praise for its beautiful, clean facility and a welcoming, compassionate staff that makes families feel supported. However, there are serious, recurring concerns regarding inconsistent medication management, high staff turnover, and inadequate care for residents with complex medical needs. Families considering this facility should weigh the positive environment against these significant operational and clinical consistency issues.
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Key Review Excerpts
“My mother was given zero dignity and the staff could not have cared any less. She was soaked in urine several times in the last few weeks there. I finally was able to move her and am so thankful to be done with this nonsense.”
“The staff, especially Laurel, were always amazingly kind and attentive to all of my parents needs. The infinite patience of the staff is wonderful…I always felt my parents were safe and that gave me the best peace of mind.”
“Aides talking on phones on speaker while working with patients. Incorrect or late meds not acceptable.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several areas of concern, including issues with medication management, cleanliness of resident rooms, and improper storage of food and oxygen tanks. While some allegations regarding resident hygiene were not substantiated, the facility has been cited for failing to follow safety protocols regarding medication carts and service plan accuracy.
Resident A's service plan did not appropriately describe that caregivers were responsible for the care of the resident's cat.
Resident A's room was not cleaned appropriately; findings included trash/litter on the floor, dirty bed sheets/pillowcase, an uncleaned commode, and a strong smell of urine.
Resident B went 24 hours without medication.
Uncovered food items were found stored on a cooling rack in the walk-in refrigerator, posing a contamination risk.
A medication cart in the dining area was found unlocked near residents, which is inconsistent with an organized program of protection.
Oxygen tanks in the storage bins were not secured upright in the required crates, creating a tipping hazard.
Pvl at Grand Rapids, LLC
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MI LARA — View Official Record
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