Assisted Living

Heather Hills Alf, LLC

Name: Public quality & inspection record for Heather Hills Alf, LLC
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate staff. Schedule a visit to confirm the fit.

1055 Forest Hills Ave. Se, Grand Rapids Townshi, MI 49546|Reported capacity: 215|Licensed & active

Google rating

4.5/5

based on 52 Google reviews

(616) 942-1990 Directions Website

Street View

Email Heather Hills Alf, LLC to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Public Google reviewers rate Heather Hills Alf, LLC highly. Reviewers highlight: warm, compassionate staff, abundant social activities and exercise classes. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

57 public Google reviews available

Heather Hills is widely praised by families for its warm, community-focused environment and active social calendar, with many reviewers highlighting the kindness of the staff. However, recent feedback indicates a decline in service quality, specifically regarding food standards and responsiveness to resident needs. Families should be aware of these recent reports of inconsistent care alongside the facility's long-standing reputation for being a welcoming home.

Quality Themes

Tap a score for details

Strengths

Warm, compassionate staff
Abundant social activities and exercise classes
Strong sense of community and family atmosphere
Clean and well-maintained living spaces

Concerns

Inconsistent responsiveness and slow assistance for residents (mentioned by 2 reviewers)
Declining food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 57 analyzed

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With such a vibrant calendar of exercise classes and social events, how do you ensure residents of all mobility levels are included and encouraged to participate?
2We love the warm, family-oriented atmosphere here; how do you foster that sense of community among the 215 residents to ensure everyone feels personally connected?
3What is the current protocol for ensuring timely assistance when a resident uses their call light, especially during peak hours or shift changes?
4We’ve heard great things about the facility's upkeep, but could you walk us through how you are currently working to enhance the dining experience and menu variety for the residents?
5How does your nursing and care team coordinate with outside medical providers to manage health needs and handle urgent medical situations after hours?
6Given the size of the community, what steps do you take to maintain consistent communication with families regarding their loved one's daily well-being and care updates?

Personalized based on this facility's data

Key Review Excerpts

“Update: 1/2026 Things have gone downhill at HH. Food horrible and some residents were forgotten so they had to call for meals.”

Resident's family · 2026★★★★★

“The calendar is jammed packed with relevant activities to keep residents engaged --not just occupied. The newly renovated space is bright and inviting.”

Visitor · 2021★★★★★

Source: 57 Google reviews in the current analysis set

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(616) 942-1990

heatherhills.com

1055 Forest Hills Ave. Se

Grand Rapids Townshi, MI 49546

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

52 reviews from families & visitors

Official Website

Visit heatherhills.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.