See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Star City Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1047 Mecca Street Ne, Roanoke, VA 24012116 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 88 Google reviews

5
4
3
2
1
Star City Rehabilitation and Nursing Nursing Home in Roanoke, VA — Street View
Street View

Watch Star City Rehabilitation and Nursing

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (66%)
  • High RN turnover (67%)

Below average in VA · Critically understaffed (RN) · Best in EASTERN HEALTHCARE GROUP chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility's physical therapy and rehab programs are highly effective and well-regarded, there is a consistent pattern of reports regarding severe understaffing and poor communication. We strongly advise families to visit frequently and unannounced, specifically checking on call-light response times and the cleanliness of the resident's room, as these are the most frequently cited areas of failure.

Google Reviews

Google Reviews

88 reviews on Google
Star City Rehabilitation and Nursing presents a stark contrast between its modern, hotel-like physical environment and significant operational challenges. While many reviewers praise the physical therapy and rehabilitation teams for their expertise and dedication, others report severe concerns regarding understaffing, poor communication, and inconsistent nursing care. Families should be aware that while the facility is aesthetically pleasing, the quality of daily care and responsiveness to urgent needs appears highly variable.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities9.0Meds3.0MemoryN/AComms2.0Value2.0

Strengths

  • Expert, dedicated physical and occupational therapy teams
  • Modern, clean, and hotel-like facility design
  • Private rooms with individual bathrooms
  • Engaging community events and activities

Concerns

  • Severe understaffing leading to neglected basic care (mentioned by 11 reviewers)
  • Difficulty reaching staff via telephone (mentioned by 3 reviewers)
  • Inconsistent housekeeping and cleanliness in resident rooms (mentioned by 4 reviewers)
  • Poor quality or inadequate food portions (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(2)3.02022(2)5.02023(4)3.72024(19)3.82025(29)3.62026(20)

Distribution · 76 analyzed

5
52
4
1
3
0
2
2
1
21

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your therapy teams; could you tell us more about how the physical and occupational therapists work with residents to help them regain independence?
  • 2Since we want to ensure [Name] stays well-nourished, could you describe the daily meal service and how you handle specific dietary needs or portion sizes?
  • 3How do you ensure that the high standards of cleanliness seen in your common areas are consistently maintained within the individual resident rooms?
  • 4What is the best way for our family to stay in regular contact with the nursing staff and receive updates on [Name]'s daily care and well-being?
  • 5Could you walk us through the protocol for managing medications and what steps are taken if a medical emergency occurs during the night?
  • 6We love the idea of a hotel-like environment; what kind of community events or social activities are currently available to keep residents engaged?

Personalized based on this facility's data


Key Review Excerpts

The Rehab team was absolutely amazing and my dad would not be at home today if it weren't for Derek and Ava.

Rehab patient's family · 2025★★★★★

The medical floor was short staffed, rarely answered the phone for a question or urgent need when our mom would call via her Alexa and we couldn’t reach anyone to let them know she had fallen.

Long-term resident's family · 2025☆☆☆☆

My brother was sent to this star city Rehab from a motorcycle accident,that has left him in a state of helplessness,because after 6+Mos in this place he has gotten pneumonia, And now he has a bedsore About the size of a 50 Cent piece

Long-term resident's family · 2026☆☆☆☆
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
25%
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility54.2%
Worse than Avg
Here
54.2%
US
95.5%
VA
94.0%
Roanoke city
86.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
12.1%
VA
16.9%
Roanoke city
19.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
93.4%
VA
91.0%
Roanoke city
90.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
14.4%
VA
15.3%
Roanoke city
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.9%
Mixed vs Avgs
Here
22.9%
US
19.4%
VA
22.0%
Roanoke city
25.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
5.3%
VA
5.6%
Roanoke city
4.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
79.8%
VA
73.6%
Roanoke city
68.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.7%
Worse than Avg
Here
46.7%
US
81.8%
VA
73.9%
Roanoke city
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
VA
1.2%
Roanoke city
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (14.5)
22 complaint-triggered

Star City Rehabilitation and Nursing has significant concerns with 22 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows persistent problems with nutrition and dietary services, care planning, and medication management across multiple surveys. While all deficiencies have reported correction dates, the recurring pattern of complaints about fundamental care areas like meal quality and treatment planning suggests ongoing operational challenges that families should carefully evaluate.

Feb 18, 2025Complaint
15
0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Nov 8, 2024Complaint
7
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 14, 2024Routine
15
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Star City Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Eastern Healthcare Group

Chain Size

18 facilities nationwide

Chain avg rating: 1.3/5 · Rank 2 of 17 (Best)

Ownership & Management

Owners

Va Snf Operations Holdings LLC

Owner · Organization

100%

Lyam Family Trust

Owner (parent company) · Organization

50%

Key personnel

Vanhousen, SusanW-2 Managing EmployeeShapiro, AkivaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call