Star City Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (66%)
- High RN turnover (67%)
Below average in VA · Critically understaffed (RN) · Best in EASTERN HEALTHCARE GROUP chain · No penalties on record
What this means for your family
While the facility's physical therapy and rehab programs are highly effective and well-regarded, there is a consistent pattern of reports regarding severe understaffing and poor communication. We strongly advise families to visit frequently and unannounced, specifically checking on call-light response times and the cleanliness of the resident's room, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
88 reviews on Google“Star City Rehabilitation and Nursing presents a stark contrast between its modern, hotel-like physical environment and significant operational challenges. While many reviewers praise the physical therapy and rehabilitation teams for their expertise and dedication, others report severe concerns regarding understaffing, poor communication, and inconsistent nursing care. Families should be aware that while the facility is aesthetically pleasing, the quality of daily care and responsiveness to urgent needs appears highly variable.”
Quality Themes
Tap a score for detailsStrengths
- Expert, dedicated physical and occupational therapy teams
- Modern, clean, and hotel-like facility design
- Private rooms with individual bathrooms
- Engaging community events and activities
Concerns
- Severe understaffing leading to neglected basic care (mentioned by 11 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Inconsistent housekeeping and cleanliness in resident rooms (mentioned by 4 reviewers)
- Poor quality or inadequate food portions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy teams; could you tell us more about how the physical and occupational therapists work with residents to help them regain independence?
- 2Since we want to ensure [Name] stays well-nourished, could you describe the daily meal service and how you handle specific dietary needs or portion sizes?
- 3How do you ensure that the high standards of cleanliness seen in your common areas are consistently maintained within the individual resident rooms?
- 4What is the best way for our family to stay in regular contact with the nursing staff and receive updates on [Name]'s daily care and well-being?
- 5Could you walk us through the protocol for managing medications and what steps are taken if a medical emergency occurs during the night?
- 6We love the idea of a hotel-like environment; what kind of community events or social activities are currently available to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab team was absolutely amazing and my dad would not be at home today if it weren't for Derek and Ava.”
“The medical floor was short staffed, rarely answered the phone for a question or urgent need when our mom would call via her Alexa and we couldn’t reach anyone to let them know she had fallen.”
“My brother was sent to this star city Rehab from a motorcycle accident,that has left him in a state of helplessness,because after 6+Mos in this place he has gotten pneumonia, And now he has a bedsore About the size of a 50 Cent piece”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Star City Rehabilitation and Nursing has significant concerns with 22 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows persistent problems with nutrition and dietary services, care planning, and medication management across multiple surveys. While all deficiencies have reported correction dates, the recurring pattern of complaints about fundamental care areas like meal quality and treatment planning suggests ongoing operational challenges that families should carefully evaluate.
Feb 18, 2025Complaint15
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 8, 2024Complaint7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 14, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Star City Rehabilitation and Nursing
for profit
Chain Affiliation
Eastern Healthcare Group
18 facilities nationwide
Chain avg rating: 1.3/5 · Rank 2 of 17 (Best)
Ownership & Management
Owners
Va Snf Operations Holdings LLC
Owner · Organization
Lyam Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit starcityrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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