Berkshire Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 655 Google reviews

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What this means for your family
Choosing Berkshire Health & Rehabilitation Center means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: exceptional physical and occupational therapy and compassionate and attentive nursing staff. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
655 reviews on Google“Families can expect exceptional physical and occupational therapy services, with many reviewers praising the clinical team's ability to help residents regain independence. While the nursing and CNA staff are frequently described as compassionate and attentive, there are significant concerns regarding food quality and occasional administrative or communication errors. Some visitors have also reported isolated instances of unprofessionalism at the front desk and issues with medication management.”
Quality Themes
Strengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and friendly environment for visitors
Concerns
- Poor food quality and lack of appetite in residents (mentioned by 2 reviewers)
- Administrative errors regarding billing and medical records (mentioned by 2 reviewers)
- Unprofessional behavior at the reception desk (mentioned by 2 reviewers)
Rating Trends
Distribution · 233 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since your therapy department is so highly regarded, how do you integrate those physical and occupational therapy sessions into the residents' daily activity schedules?
- 3We understand that nutrition is a key part of wellness; what steps are you taking to improve the variety and quality of the dining options for residents?
- 4With the current staffing levels, how do you ensure that medication management remains consistent and accurate for every resident?
- 5To help us feel more confident with the administrative side of things, what is your process for ensuring medical records and billing statements remain accurate and transparent?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“What really makes this place shine is the therapy department. They were amazing to work with and clear on setting realistic goals that were enough to be achievable. Highly recommend for the therapy department alone!”
“The staff is attentive, facility is clean. My mother suddenly passed away early morning June 8, I received a call from Angie her nurse, she was compassionate and in tears herself. I want to thank her from the bottom of my heart it meant the world to me knowing that mom had someone present that cared for her.”
“The physical therapy at Berkshire is great! Jeff does a great job! I'm sure all is them are great I just don't know their names. Jeff is the one who works with me husband the most. Cassie and Michelle are 2 of the best nurses! They are very kind and compassionate. I didn't give 5 stars because the food is really bad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, triggering federal investigations that found serious issues with care planning, medication management, and resident safety. Recurring problems include inadequate care plans, medication errors exceeding acceptable rates, safety hazards, and violations of resident rights including improper discharge procedures and restricted visitation. While the facility has corrected each cited deficiency, the pattern of 38 violations across five surveys, including repeated medication and care planning failures, suggests ongoing quality concerns families should carefully evaluate.
Jun 18, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 18, 2024Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 18, 2022Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Meet other general requirements.
Jan 22, 2020Routine15
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Ownership & Operations
Who Operates This Facility
Berkshire Health & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 57
Ownership & Management
Owners
Berkshire Holdings I LLC
Owner · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 LLC
Owner (parent company) · Organization
Kss 2000 Family Trust
Owner (parent company) · Organization
Ml 2000 Family Trust
Owner (parent company) · Organization
Mrv West LLC
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Saul 2012 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
655 reviews from families & visitors
Official Website
Visit mfa.net
Medicare data downloads
Original nursing home datasets
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