Our Lady of the Valley
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 45 Google reviews
Watch Our Lady of the Valley
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers a beautiful environment and highly effective rehabilitation and memory care programs, making it a strong contender for those needs. However, families must be proactive; ensure you have a clear plan for medication management and monitor your loved one's daily care closely, as staffing levels and responsiveness can be inconsistent.
Google Reviews
Google Reviews
45 reviews on Google“Our Lady of the Valley receives highly polarized feedback, with many families praising the facility for its beautiful environment, engaging activities, and effective rehabilitation therapy. However, significant concerns persist regarding understaffing, inconsistent medication management, and a lack of compassion from management during end-of-life transitions. While many residents and their families report a warm, home-like experience, others describe frustrating communication gaps and neglectful care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging activities and life enrichment programs
- Clean and well-maintained facility
- Helpful and knowledgeable admissions staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication and lack of compassion from management (mentioned by 3 reviewers)
- Neglect in basic care (e.g., hygiene, assistance with meals) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that your physical and occupational therapy programs are highly regarded, how do you ensure those sessions are consistently integrated into a resident's daily routine?
- 3With your current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and mealtime needs?
- 4Can you walk me through your current process for medication management to ensure accuracy and prevent delays for residents?
- 5What steps are being taken to improve response times for call lights, especially during evening or weekend shifts?
- 6How does your management team foster an environment of open communication and compassion when addressing concerns raised by family members?
Personalized based on this facility's data
Key Review Excerpts
“The Christopher Center within Our Lady of the Valley provides an excellent memory care program. The residents as well as the employees all seem genuinely happy to be there.”
“My husband has been receiving OT and PT rehab at Our Lady of the Valley for the last few weeks. The therapists have been very good to work with him. All of the staff are very conscientious with their care.”
“It took a week to get her pain medication ordered and Administ Erd. It takes forever toget a nurse to her room. They are very understaffed as far as I can tell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
OUR LADY OF THE VALLEY shows recurring issues across fire safety, emergency preparedness, and medication management spanning multiple surveys from 2019 to 2023. Families have filed complaints leading to findings about inadequate care planning and safety supervision. While all deficiencies show correction dates, the pattern of repeated fire safety violations and ongoing care quality concerns warrants careful consideration when evaluating this facility.
Aug 25, 2023Routine4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Aug 25, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 15, 2021Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Apr 8, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Our Lady of the Valley
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit ourladyofthevalley.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Our Lady of the Valley
< 1 miAssisted Living · Roanoke, VA
Virginia's Assisted Living Facility
< 1 miAssisted Living · Nw Roanoke, VA
Raleigh Court Health and Rehabilitation Center
2.3 miNursing Home · Roanoke, VA
Star City Rehabilitation and Nursing
2.5 miNursing Home · Roanoke, VA
Hermitage Roanoke
2.8 miAssisted Living · N.w. Roanoke, VA
Berkshire Health & Rehabilitation Center
3.1 miNursing Home · Vinton, VA