Friendship Health and Rehab Center
Strong Medicare quality ratings; families often praise welcoming atmosphere. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While some visitors report a pleasant atmosphere, the recurring reports of poor hygiene and neglected laundry are significant red flags. If you are considering this facility, we strongly recommend conducting unannounced visits to observe the cleanliness of resident rooms and the attentiveness of staff during daily care routines.
Google Reviews
Google Reviews
6 reviews on Google“Friendship Health and Rehab Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding basic hygiene and staff competence. While some visitors report a positive, welcoming atmosphere, others describe recurring issues with laundry, patient cleanliness, and poor communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming atmosphere
- Some staff members perceived as helpful
- Comfortable environment
Concerns
- Poor hygiene and laundry management (mentioned by 2 reviewers)
- Incompetent or inattentive staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 253 residents, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
- 2Could you walk me through your current laundry and housekeeping protocols to ensure residents' personal belongings and living spaces are well-maintained?
- 3Given the importance of nutrition and social engagement, what steps are you taking to improve the dining experience and variety of meal options for residents?
- 4How do you facilitate clear and proactive communication between your nursing staff and family members regarding a resident's health status or daily needs?
- 5What specific training or oversight programs do you have in place to ensure that staff remain attentive and responsive to the unique care requirements of each resident?
- 6How does your facility handle medical emergencies or urgent care needs after standard business hours to ensure residents are always supported?
Personalized based on this facility's data
Key Review Excerpts
“My mother's neglect the past year has been well documented, reported and yet has continued despite assurances of improvement.”
“Moved my grandpa here two months ago, both the administration and the staff are incompetent and mean.”
“Nurses not make sure ALL patients take showers, food too tough, salty,”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring patterns across four surveys, with one complaint filed by families that triggered an investigation. The most frequent problems involve fire safety systems (sprinklers, smoke doors, electrical wiring), care planning and treatment quality, and medication management. While all deficiencies show correction dates, fire safety issues and treatment quality concerns have persisted across multiple years from 2021 through 2024, suggesting ongoing challenges with maintaining standards consistently.
Oct 29, 2024Routine6
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Meet other general requirements.
Mar 10, 2022Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jun 17, 2021Routine15
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Friendship Health and Rehab Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit friendship.us
Medicare data downloads
Original nursing home datasets
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