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Nursing HomeMedicaid Investigative

Carlyle House

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

342 Winter Street, Framingham, MA 0170155 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 13 Google reviews

5
4
3
2
1
Carlyle House Nursing Home in Framingham, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (10 vs median 7.0)
  • High RN turnover (57%)

Bottom 25% in MA · Below recommended RN staffing · Above recommended total nurse staffing · $16,153 in fines

Source: Medicare data

What this means for your family

Carlyle House is highly regarded for its compassionate, long-term staff and home-like environment, making it a strong candidate for general nursing care. However, if you are considering this facility for a loved one with dementia, be sure to ask detailed questions about their discharge planning protocols and how they handle decision-making capacity to avoid the communication gaps noted by other families.

Google Reviews

Google Reviews

13 reviews on Google
Carlyle House is generally praised for its dedicated, long-tenured staff and a warm, home-like environment that prioritizes resident and family engagement. However, families should be aware of significant concerns regarding discharge planning and communication, particularly regarding the safety and decision-making capacity of residents with dementia.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities10.0MedsN/AMemory2.0Comms6.0ValueN/A

Strengths

  • Dedicated, long-tenured nursing and care staff
  • Warm, home-like atmosphere
  • Proactive communication with families
  • Small facility size (55 beds) allowing for personalized attention

Concerns

  • Poor communication and unsafe discharge practices for dementia patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'17(1)5.05.0'19(1)2.03.7'23(3)5.03.0'25(2)5.0'26(1)

Distribution · 13 analyzed

5
9
4
0
3
0
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's smaller size, how do you ensure that residents receive consistent, personalized attention throughout the day?
  • 2I noticed the facility has had some recent challenges with health inspections; what specific steps are you taking to improve those outcomes and ensure the highest standard of care?
  • 3Since memory care is a specialized area, what specific training and safety protocols do you have in place for residents with dementia?
  • 4Could you walk me through your discharge planning process to ensure that transitions for residents, especially those with cognitive needs, are handled safely and clearly?
  • 5The reviews often highlight the dedication of your long-tenured staff; how do you foster that warm, home-like atmosphere for the residents on a daily basis?
  • 6What is your protocol for communicating with families during medical emergencies or sudden changes in a resident's health status?

Personalized based on this facility's data


Key Review Excerpts

We visit daily, and they seek us out to update us on her care and how she is doing. When we ask questions they can't answer, the follow up the next day with answers.

Long-term resident's family · 2023★★★★★

There was no communication and discharged simply to get her out of the facility even though it was clearly an unsafe discharge.

Memory care family member · 2025☆☆☆☆

The care staff including nurses, CNAs, admin etc. are amazing. Total team effort and a central focus on care for the residents and care for the family members rose to the top.

Long-term resident's family · 2025★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
41%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.4%
MA
21.4%
Middlesex
19.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.4%
MA
21.3%
Middlesex
22.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.2%
Worse than Avg
Here
14.2%
US
5.3%
MA
5.2%
Middlesex
4.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
MA
13.7%
Middlesex
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
MA
92.4%
Middlesex
92.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
MA
16.9%
Middlesex
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.3%
Worse than Avg
Here
75.3%
US
81.8%
MA
77.6%
Middlesex
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
79.7%
MA
77.7%
Middlesex
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.9)
5 complaint-triggered
$16,153 in fines

Families have filed multiple complaint reports against Carlyle House, triggering 5 of 27 total deficiencies across recent inspections. Recurring issues include care planning problems, accident hazards and safety supervision, and infection control failures. Most concerning, safety hazards and care planning deficiencies persist across multiple surveys, suggesting ongoing problems despite correction plans.

Jan 27, 2026Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 29, 2025Routine
7
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 3, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 1, 2024Routine
6
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 7, 2022Routine
9
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Mar 3, 2025

$16,153

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carlyle House

Organization Type

for profit

Ownership & Management

Owners

Morgan, Christopher

Owner

7%

Morgan, Joseph

Owner

85%

Morgan, Michael

Owner

7%

Key personnel

Morgan, JosephW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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