Carlyle House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 7.0)
- High RN turnover (57%)
Bottom 25% in MA · Below recommended RN staffing · Above recommended total nurse staffing · $16,153 in fines
What this means for your family
Carlyle House is highly regarded for its compassionate, long-term staff and home-like environment, making it a strong candidate for general nursing care. However, if you are considering this facility for a loved one with dementia, be sure to ask detailed questions about their discharge planning protocols and how they handle decision-making capacity to avoid the communication gaps noted by other families.
Google Reviews
Google Reviews
13 reviews on Google“Carlyle House is generally praised for its dedicated, long-tenured staff and a warm, home-like environment that prioritizes resident and family engagement. However, families should be aware of significant concerns regarding discharge planning and communication, particularly regarding the safety and decision-making capacity of residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated, long-tenured nursing and care staff
- Warm, home-like atmosphere
- Proactive communication with families
- Small facility size (55 beds) allowing for personalized attention
Concerns
- Poor communication and unsafe discharge practices for dementia patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's smaller size, how do you ensure that residents receive consistent, personalized attention throughout the day?
- 2I noticed the facility has had some recent challenges with health inspections; what specific steps are you taking to improve those outcomes and ensure the highest standard of care?
- 3Since memory care is a specialized area, what specific training and safety protocols do you have in place for residents with dementia?
- 4Could you walk me through your discharge planning process to ensure that transitions for residents, especially those with cognitive needs, are handled safely and clearly?
- 5The reviews often highlight the dedication of your long-tenured staff; how do you foster that warm, home-like atmosphere for the residents on a daily basis?
- 6What is your protocol for communicating with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“We visit daily, and they seek us out to update us on her care and how she is doing. When we ask questions they can't answer, the follow up the next day with answers.”
“There was no communication and discharged simply to get her out of the facility even though it was clearly an unsafe discharge.”
“The care staff including nurses, CNAs, admin etc. are amazing. Total team effort and a central focus on care for the residents and care for the family members rose to the top.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against Carlyle House, triggering 5 of 27 total deficiencies across recent inspections. Recurring issues include care planning problems, accident hazards and safety supervision, and infection control failures. Most concerning, safety hazards and care planning deficiencies persist across multiple surveys, suggesting ongoing problems despite correction plans.
Jan 27, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 3, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 1, 2024Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 7, 2022Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 3, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Carlyle House
for profit
Ownership & Management
Owners
Morgan, Christopher
Owner
Morgan, Joseph
Owner
Morgan, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit carlylehouse.biz
Medicare data downloads
Original nursing home datasets
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