St Mary Center for Rehabilitation & Healthcare
Strong Medicare quality ratings; families often praise individual compassionate nursing and cna staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While some individual staff members are described as compassionate, the facility faces systemic issues with understaffing, cleanliness, and administrative instability. Families should be extremely cautious and perform frequent, unannounced visits to monitor the quality of care and basic hygiene for their loved ones.
Google Reviews
Google Reviews
24 reviews on Google“St. Mary Center for Rehabilitation & Healthcare receives consistently poor feedback regarding facility cleanliness, chronic understaffing, and high administrative turnover. While some families highlight individual compassionate staff members, the prevailing sentiment is one of neglect, with frequent reports of poor hygiene, inadequate food quality, and a lack of responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Individual compassionate nursing and CNA staff
- Presence of daily religious services and chapel
- Engaging activities staff
- Effective physical and occupational therapy
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor facility cleanliness and hygiene standards (mentioned by 6 reviewers)
- High administrative and staff turnover (mentioned by 3 reviewers)
- Poor quality and temperature of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and CNA staff; how do you ensure that level of care remains consistent during shift changes?
- 2Since we know how important daily routine is, could you tell us more about the activities your staff organizes and how residents participate in the chapel services?
- 3What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 4Could you walk us through your process for medication management to ensure everything is handled accurately and timely?
- 5How does the facility manage nutrition and food temperature to ensure meals are both high quality and appetizing for the residents?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The room was filthy. There was garbage on the floor the day we arrived, and was there the day we left. There was a spot of blood on the floor that was there for two weeks.”
“The loving care of patients by the nurses and aides completely surpassed our expectations. They responded to our needs and provided a high level of comfort with love.”
“My sister had no heat for over a week during the very frigid single digit and below freezing temperatures we're experiencing in January 2026.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Mary Center shows recurring deficiencies across multiple areas, with families filing at least two complaints about residents' rights to safe, clean environments. The facility has persistent issues with fire safety systems (smoke doors, sprinkler maintenance), food service quality, and care planning that appear repeatedly across surveys from 2023-2025, suggesting ongoing challenges with correcting problems despite reported correction dates.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 19, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 24, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 18, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Aug 22, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
St Mary Center for Rehabilitation & Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 13 of 17
Ownership & Management
Owners
Boehm, Caroline
Owner
Gros, Charles-Edouard
Owner
Keybank Real Estate Capital
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit stmarymanor.org
Medicare data downloads
Original nursing home datasets
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