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Nursing HomeMedicaid Top Rated

Elm Terrace Gardens

Strong Medicare quality ratings; families often praise clean and well-maintained facilities. Still worth an in-person visit.

660 North Broad Street, Lansdale, PA 1944672 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 30 Google reviews

5
4
3
2
1
Elm Terrace Gardens Nursing Home in Lansdale, PA — Street View
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What this means for your family

While Elm Terrace Gardens is frequently praised for its clean environment and effective physical therapy, the recent increase in negative reports regarding the dementia unit and medication management is concerning. We strongly recommend that families considering this facility conduct an unannounced visit to the specific unit your loved one will occupy and ask for a detailed explanation of their medication administration protocols.

Google Reviews

Google Reviews

30 reviews on Google
Elm Terrace Gardens receives highly polarized feedback, with many families praising the facility for its clean environment, friendly staff, and successful rehabilitation programs. However, significant concerns have been raised regarding the quality of care in the dementia and skilled nursing units, specifically citing issues with medication timing, meal accuracy, and reports of neglect or abuse.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities8.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Clean and well-maintained facilities
  • Effective physical therapy and rehab services
  • Friendly and engaging community atmosphere
  • Attentive staff in independent living

Concerns

  • Inconsistent medication management and delays (mentioned by 2 reviewers)
  • Poor meal quality and inaccurate food service (mentioned by 2 reviewers)
  • Lack of supervision and communication in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(1)'20(1)'22(2)'24(5)'26(2)

Distribution · 33 analyzed

5
22
4
4
3
1
2
0
1
6

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the gardens and common areas are; what kind of daily social activities or outings do you organize to keep residents engaged?
  • 2We noticed the staff is very attentive in the independent living areas, but how do you ensure that same level of close supervision and communication is maintained for residents in the memory care wing?
  • 3Could you walk us through your process for medication administration to ensure everything is delivered accurately and on schedule each day?
  • 4Since we want to make sure our loved one is eating well, could you tell us more about the dining experience and how you handle special dietary requests or meal consistency?
  • 5In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with outside doctors?
  • 6We appreciate how the management team engages with the community online; how does the administration typically communicate important facility updates or changes to the families?

Personalized based on this facility's data


Key Review Excerpts

PT got my mom walking better than before. What an awesome group of people. The skilled nurses and aids were so very good to my mom.

Rehab patient's family · 2024★★★★★

My sister is not just existing but is thriving. My sister's room has a lovely view and is well appointed. My sister takes part in activities that keep her socially and mentally engaged.

Long-term resident's family · 2021★★★★★

Very scary dementia unit without any supervision. Staff are nice but are very hard to communicate with. Management is controlling and very mean and nasty.

Memory care family member · 2025☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.20hrs
OK
Registered nurses for medical care
Total Nursing
4.66hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
7%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

11

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility65.1%
Worse than Avg
Here
65.1%
US
93.4%
PA
87.1%
Montgomery
92.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility41.9%
Worse than Avg
Here
41.9%
US
14.4%
PA
17.5%
Montgomery
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.9%
Worse than Avg
Here
38.9%
US
15.3%
PA
18.4%
Montgomery
16.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Montgomery
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.5%
PA
17.7%
Montgomery
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.6%
Worse than Avg
Here
84.6%
US
95.5%
PA
93.5%
Montgomery
95.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility36.8%
Worse than Avg
Here
36.8%
US
81.8%
PA
69.2%
Montgomery
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.4%
Worse than Avg
Here
39.4%
US
79.8%
PA
68.7%
Montgomery
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
PA
1.4%
Montgomery
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)

Elm Terrace Gardens has concerning patterns with 25 deficiencies across three surveys, primarily involving fire safety systems, care planning, and resident rights. The facility shows persistent issues with fire safety equipment, emergency preparedness, and developing proper care plans, with some problems recurring across multiple inspections. While all deficiencies have correction dates, the repeated fire safety violations and ongoing care planning issues suggest families should carefully evaluate this facility's safety standards and quality of care.

Mar 27, 2025Routine
8
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 17, 2024Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Jun 1, 2023Routine
11
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elm Terrace Gardens

Organization Type

nonprofit

Chain Affiliation

Chain Name

Friends Services for the Aging

Chain Size

6 facilities nationwide

Ownership & Management

Key personnel

Burns, JamesOfficer / DirectorButterworth, NancyOfficer / DirectorCampbell, CraigOfficer / DirectorCovington, CraigOfficer / DirectorFuller, MaryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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