Elm Terrace Gardens
Strong Medicare quality ratings; families often praise clean and well-maintained facilities. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
While Elm Terrace Gardens is frequently praised for its clean environment and effective physical therapy, the recent increase in negative reports regarding the dementia unit and medication management is concerning. We strongly recommend that families considering this facility conduct an unannounced visit to the specific unit your loved one will occupy and ask for a detailed explanation of their medication administration protocols.
Google Reviews
Google Reviews
30 reviews on Google“Elm Terrace Gardens receives highly polarized feedback, with many families praising the facility for its clean environment, friendly staff, and successful rehabilitation programs. However, significant concerns have been raised regarding the quality of care in the dementia and skilled nursing units, specifically citing issues with medication timing, meal accuracy, and reports of neglect or abuse.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Effective physical therapy and rehab services
- Friendly and engaging community atmosphere
- Attentive staff in independent living
Concerns
- Inconsistent medication management and delays (mentioned by 2 reviewers)
- Poor meal quality and inaccurate food service (mentioned by 2 reviewers)
- Lack of supervision and communication in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the gardens and common areas are; what kind of daily social activities or outings do you organize to keep residents engaged?
- 2We noticed the staff is very attentive in the independent living areas, but how do you ensure that same level of close supervision and communication is maintained for residents in the memory care wing?
- 3Could you walk us through your process for medication administration to ensure everything is delivered accurately and on schedule each day?
- 4Since we want to make sure our loved one is eating well, could you tell us more about the dining experience and how you handle special dietary requests or meal consistency?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with outside doctors?
- 6We appreciate how the management team engages with the community online; how does the administration typically communicate important facility updates or changes to the families?
Personalized based on this facility's data
Key Review Excerpts
“PT got my mom walking better than before. What an awesome group of people. The skilled nurses and aids were so very good to my mom.”
“My sister is not just existing but is thriving. My sister's room has a lovely view and is well appointed. My sister takes part in activities that keep her socially and mentally engaged.”
“Very scary dementia unit without any supervision. Staff are nice but are very hard to communicate with. Management is controlling and very mean and nasty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elm Terrace Gardens has concerning patterns with 25 deficiencies across three surveys, primarily involving fire safety systems, care planning, and resident rights. The facility shows persistent issues with fire safety equipment, emergency preparedness, and developing proper care plans, with some problems recurring across multiple inspections. While all deficiencies have correction dates, the repeated fire safety violations and ongoing care planning issues suggest families should carefully evaluate this facility's safety standards and quality of care.
Mar 27, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 17, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 1, 2023Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Construction Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Elm Terrace Gardens
nonprofit
Chain Affiliation
Friends Services for the Aging
6 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit elmterrace.org
Medicare data downloads
Original nursing home datasets
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