Promenade at University Place
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate care staff and engaging social environment, making it a strong candidate for daily living needs. However, families should be aware of recent, consistent reports of poor administrative communication and unprofessional management; ensure you have clear, written agreements regarding financial policies and decision-making authority before moving in.
Google Reviews
Google Reviews
31 reviews on Google“The Promenade at University Place receives significant praise for its compassionate care staff and welcoming environment, with many families noting that their loved ones flourished socially after moving in. However, recent reviews highlight serious concerns regarding administrative professionalism, specifically regarding communication responsiveness and management's handling of decision-making processes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Effective and supportive admissions team
- Clean and well-maintained facility
- Positive social environment for residents
Concerns
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Unprofessional or difficult management interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your social environment; could you walk me through what a typical week of activities looks like for a new resident?
- 2Since we value staying well-informed, what is the standard process for keeping families updated on their loved one's daily status and any changes in care?
- 3How does your leadership team ensure that family concerns are addressed promptly and effectively once a resident has moved in?
- 4Given the size of the community, how do you ensure that the compassionate, attentive care mentioned by so many families remains consistent for every individual?
- 5What protocols are in place for medical emergencies, and how do you coordinate with local healthcare providers to ensure residents get the right care at the right time?
- 6I noticed your team is very active in responding to feedback; how do you use that input to improve the day-to-day experience for residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is awesome!! My aunt loves it here, and always brags about how good the food is. She loves her 'apartment' suite and the activities.”
“The Administrative staff has gone above and beyond to get to know Mom and to help her get settled in her new home. Every staff member is friendly, attentive and compassionate.”
“The aides are kind, but administration is terrible. Beth is passive aggressive and unprofessional in so many ways.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
55 violations from 60 inspections
Nov 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 16, 2025Complaint
Resident services
Environmental standards
Medication management.
Resident services
Oct 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 18, 2025Complaint
Consumer and resident protections.
Admission and retention standards.
Ownership & Operations
Who Operates This Facility
Promenade Albany LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit promenadesenior.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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