St James Rehabilitation & Healthcare Center
Strong Medicare quality ratings; families often praise engaging and active recreation department. Still worth an in-person visit.
based on 134 Google reviews

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What this means for your family
St. James has a highly effective rehabilitation and recreation team that can provide great outcomes for patients. However, the facility suffers from chronic understaffing that leads to significant delays in basic care. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's needs, especially regarding hygiene and call-bell responsiveness.
Google Reviews
Google Reviews
134 reviews on Google“St. James Rehabilitation & Healthcare Center receives highly polarized feedback, with many families praising the dedicated recreation and therapy staff while others report severe neglect and staffing shortages. While some residents experience excellent recovery and compassionate care, multiple reviewers describe a facility that is understaffed, unresponsive to call bells, and failing to meet basic hygiene and medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active recreation department
- Effective physical and occupational therapy teams
- Helpful and supportive administrative/financial staff
- Warm, attentive nursing staff on specific units
Concerns
- Severe understaffing leading to long wait times for call bells and bathroom assistance (mentioned by 14 reviewers)
- Poor hygiene, including reports of patients left in soiled briefs and facility odors (mentioned by 6 reviewers)
- Lack of communication and responsiveness from nursing/medical staff to families (mentioned by 7 reviewers)
- Medication management errors and failure to follow physician orders (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells and assistance requests, especially during peak times like shift changes?
- 3Can you walk me through your current quality assurance process for medication management to ensure that physician orders are followed accurately?
- 4I’ve read great things about your therapy team; how do they collaborate with the nursing staff to ensure a resident's physical progress is maintained throughout the day?
- 5What specific steps are being taken to maintain high standards of hygiene and cleanliness across the units to ensure a comfortable environment for all residents?
- 6With such a large capacity of 230 residents, how does the recreation department ensure that activities remain personalized and engaging for those with different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff has some very good, dedicated LPN’s, RN’s, and RA’s (aids). However, they are overworked due to the other half that are just collecting a paycheck. So the good ones burn out more regularly.”
“My mom had 2 stays at St James this past spring/summer. She actually enjoyed her stay here and a large reason for that was Lori Sorrentino. Lori's official title is Associate Director of Recreation, but she's so much more than that.”
“The PT, OT services were excellent! He regained strength & was able to walk again. The nursing staff, recreation crew and everyone we encountered were so friendly, helpful & informative.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across multiple care areas, with 17 violations found in three surveys. The most frequent problems involve care planning, medication management, and food safety, with care planning issues appearing in all three inspections. While the facility has corrected each identified deficiency, the repeated violations in core areas like resident assessment and nutrition suggest ongoing quality control challenges that families should discuss during their visit.
Dec 9, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 27, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
St James Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 17 of 34
Ownership & Management
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Goldberger, Elliot
Owner
Maybruch, Meryl
Owner
Minser, Dov
Owner
Minzer, Israel
Owner
Minzer, Naftali
Owner
Rudner, Akiva
Owner
Sax, Steven
Owner
Schlesinger, Ernest
Owner
Schlosser, Aaron
Owner
Sussman, Rivka
Owner
Weinstein, Harold
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit stjamesrehab.com
Medicare data downloads
Original nursing home datasets
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