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Nursing HomeMedicaid

St James Rehabilitation & Healthcare Center

Strong Medicare quality ratings; families often praise engaging and active recreation department. Still worth an in-person visit.

275 Moriches Road, St James, NY 11780230 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 134 Google reviews

5
4
3
2
1
St James Rehabilitation & Healthcare Center Nursing Home in St James, NY — Street View
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What this means for your family

St. James has a highly effective rehabilitation and recreation team that can provide great outcomes for patients. However, the facility suffers from chronic understaffing that leads to significant delays in basic care. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's needs, especially regarding hygiene and call-bell responsiveness.

Google Reviews

Google Reviews

134 reviews on Google
St. James Rehabilitation & Healthcare Center receives highly polarized feedback, with many families praising the dedicated recreation and therapy staff while others report severe neglect and staffing shortages. While some residents experience excellent recovery and compassionate care, multiple reviewers describe a facility that is understaffed, unresponsive to call bells, and failing to meet basic hygiene and medical needs.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities9.0Meds2.0Memory6.0Comms3.0Value4.0

Strengths

  • Engaging and active recreation department
  • Effective physical and occupational therapy teams
  • Helpful and supportive administrative/financial staff
  • Warm, attentive nursing staff on specific units

Concerns

  • Severe understaffing leading to long wait times for call bells and bathroom assistance (mentioned by 14 reviewers)
  • Poor hygiene, including reports of patients left in soiled briefs and facility odors (mentioned by 6 reviewers)
  • Lack of communication and responsiveness from nursing/medical staff to families (mentioned by 7 reviewers)
  • Medication management errors and failure to follow physician orders (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(8)'19(4)'21(10)'23(29)'25(36)'26(4)

Distribution · 139 analyzed

5
75
4
15
3
4
2
5
1
40

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells and assistance requests, especially during peak times like shift changes?
  • 3Can you walk me through your current quality assurance process for medication management to ensure that physician orders are followed accurately?
  • 4I’ve read great things about your therapy team; how do they collaborate with the nursing staff to ensure a resident's physical progress is maintained throughout the day?
  • 5What specific steps are being taken to maintain high standards of hygiene and cleanliness across the units to ensure a comfortable environment for all residents?
  • 6With such a large capacity of 230 residents, how does the recreation department ensure that activities remain personalized and engaging for those with different mobility levels?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff has some very good, dedicated LPN’s, RN’s, and RA’s (aids). However, they are overworked due to the other half that are just collecting a paycheck. So the good ones burn out more regularly.

Long-term resident's family · 2024★★★★

My mom had 2 stays at St James this past spring/summer. She actually enjoyed her stay here and a large reason for that was Lori Sorrentino. Lori's official title is Associate Director of Recreation, but she's so much more than that.

Rehab patient's family · 2024★★★★★

The PT, OT services were excellent! He regained strength & was able to walk again. The nursing staff, recreation crew and everyone we encountered were so friendly, helpful & informative.

Rehab patient's family · 2023★★★★★
Source: 134 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
73%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
12.1%
NY
18.9%
Suffolk
32.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.8%
Worse than Avg
Here
79.8%
US
93.4%
NY
91.3%
Suffolk
92.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
19.4%
NY
20.2%
Suffolk
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
19.5%
NY
13.3%
Suffolk
16.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.4%
Worse than Avg
Here
88.4%
US
95.5%
NY
95.3%
Suffolk
94.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.3%
NY
13.8%
Suffolk
12.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.5%
Worse than Avg
Here
47.5%
US
79.7%
NY
78.8%
Suffolk
85.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
81.8%
NY
77.0%
Suffolk
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
NY
1.2%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.6)

This facility shows a pattern of recurring deficiencies across multiple care areas, with 17 violations found in three surveys. The most frequent problems involve care planning, medication management, and food safety, with care planning issues appearing in all three inspections. While the facility has corrected each identified deficiency, the repeated violations in core areas like resident assessment and nutrition suggest ongoing quality control challenges that families should discuss during their visit.

Dec 9, 2025Routine
10
0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 9, 2024Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 27, 2022Routine
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St James Rehabilitation & Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Carerite Centers

Chain Size

34 facilities nationwide

Chain avg rating: 3.4/5 · Rank 17 of 34

Ownership & Management

Owners

Einhorn, Sharon

Owner

25%

Friedman, Devorah

Owner

25%

Goldberger, Elliot

Owner

Maybruch, Meryl

Owner

8%

Minser, Dov

Owner

Minzer, Israel

Owner

8%

Minzer, Naftali

Owner

Rudner, Akiva

Owner

Sax, Steven

Owner

Schlesinger, Ernest

Owner

10%

Schlosser, Aaron

Owner

Sussman, Rivka

Owner

Weinstein, Harold

Owner

Key personnel

Einhorn, SharonManaging Control - Governing BodyFriedman, DevorahManaging Control - Governing BodyGold, RichardManagerMichel, NicoleManagerWei, CristenManager
Source: Medicare provider data

Contact

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References & Resources

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