Luxor Nursing and Rehabilitation at Mills Pond
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 325 Google reviews
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What this means for your family
While the facility offers excellent physical therapy and a clean environment, the recent trend of negative reviews regarding night-shift neglect and poor communication is concerning. If you choose this facility, ensure you have a consistent family advocate present, especially during off-hours, and verify the security protocols if your loved one requires memory care.
Google Reviews
Google Reviews
325 reviews on Google“Luxor at Mills Pond is frequently praised for its clean, hotel-like environment and an outstanding physical and occupational therapy team that helps many patients regain mobility. However, the facility faces serious, recurring allegations regarding neglect, poor communication, and understaffing, particularly during night shifts. Families should be aware that while many report a positive experience, there is a significant pattern of complaints concerning patient safety and unresponsive nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming concierge and lobby atmosphere
- Friendly and attentive front-line staff
Concerns
- Neglect and poor care during night shifts (mentioned by 6 reviewers)
- Unresponsive nursing staff and difficulty reaching them by phone (mentioned by 5 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Inadequate communication from administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that your physical and occupational therapy programs are so highly regarded, how do you integrate those services into a resident's daily routine?
- 3Since staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent care and responsiveness during the night shifts?
- 4How do you manage communication with families when they have urgent questions or need an update on their loved one’s care status?
- 5We understand that dining is a key part of the resident experience; what steps are you taking to ensure meals are served at the right temperature and meet the nutritional needs of residents?
- 6With your focus on rehabilitation, what is your process for managing medication changes and ensuring that medical needs are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“The PT department was wonderful as well as the recreational department and front desk employees however the awful treatment from the nurses trumps everything else.”
“The therapists are knowledgeable, professional, kind and challenged me each day to do my best. They made therapy fun and enjoyable.”
“I sat in spoiled diapers for over 6 hours at a time. The aids were so nasty and said horrible things to you, that is when you could get someone to help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building deficiencies across all three surveys, with issues in fire alarms, smoke barriers, and emergency systems appearing repeatedly. The facility also has persistent problems with infection control programs and care planning that have not been fully resolved. While all deficiencies show correction dates, the repeated nature of fire safety violations and core care issues suggests ongoing operational challenges that families should discuss during visits.
Jan 14, 2025Routine9
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 13, 2023Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2021Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Luxor Nursing and Rehabilitation at Mills Pond
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 34 (Best)
Ownership & Management
Owners
Bernath, Shaya
Owner
Hagar, Chaim
Owner
Hager, Jacob
Owner
Hager, Shifra
Owner
Kahan, Elliot
Owner
Oberlander, Zalmen
Owner
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
325 reviews from families & visitors
Official Website
Visit millspondrehab.com
Medicare data downloads
Original nursing home datasets
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