The Hamlet Rehabilitation and Healthcare Center at
Strong Medicare quality ratings; families often praise modern, hotel-like facility cleanliness. Still worth an in-person visit.
based on 590 Google reviews
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What this means for your family
This facility offers a beautiful, hotel-like environment with an excellent physical therapy program, making it a strong choice for short-term rehab. However, families should be aware of significant reports of understaffing, particularly in the memory care unit. We strongly advise you to visit frequently and maintain active involvement in your loved one's care plan to ensure their needs are met.
Google Reviews
Google Reviews
590 reviews on Google“The Hamlet Rehabilitation and Healthcare Center is widely praised for its modern, hotel-like aesthetic, exceptional cleanliness, and a highly effective physical therapy department. While many families report high satisfaction with the nursing and concierge staff, there are recurring, serious concerns regarding understaffing in the memory care unit and inconsistent responsiveness to basic patient needs like hygiene and call bells.”
Quality Themes
Tap a score for detailsStrengths
- Modern, hotel-like facility cleanliness
- Highly effective physical therapy team
- Attentive and professional concierge services
- Compassionate individual nursing and CNA staff
Concerns
- Understaffing leading to delayed response times and hygiene issues (mentioned by 6 reviewers)
- Neglect or poor care quality in the memory care unit (mentioned by 4 reviewers)
- Poor food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how does your team ensure that the high standard of professionalism seen in your concierge services carries over to the daily nursing care?
- 2The physical therapy team comes highly recommended, so could you tell us more about how they work with residents to maintain their mobility and independence?
- 3Since the facility looks so modern and clean, could you describe what a typical day of meals and social activities looks like for a resident here?
- 4We want to ensure our loved one is well-supported at all hours; what is your protocol for handling medical emergencies or urgent care needs during the overnight shifts?
- 5How does the nursing team manage call bell response times to ensure that residents' personal hygiene and immediate needs are met promptly throughout the day?
- 6For residents who may need extra cognitive support, what specific specialized care and engagement programs are available within your memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a resident in the memory care unit at the Hamlet. While I have expressed continued concern with her overall care, Sandy, a CNA... has been nothing but wonderful. However, when Sandy is not working, there is a noticeable decline with my mother’s care.”
“The Hamlet was a very pleasant surprise after a terrible experience with another LI facility. The entire team took great care of my father... The PT (6 days/week) was particularly impressive and helpful.”
“Hamlet was decently-staffed, attentive, and responsive to both our father’s needs and our family’s concerns. As with any medical setting, families must remain involved and advocate for their loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies with families filing complaint reports about resident protection from abuse, care planning, and medical supervision. The most recurring issues involve quality of care (including pressure ulcer prevention and respiratory care), care planning, and building safety systems. While all deficiencies show correction dates, the facility continues to have problems across multiple surveys, including recent issues in 2024-2025, suggesting ongoing quality challenges families should carefully evaluate.
Feb 20, 2025Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 22, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nov 22, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 8, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 22, 2021Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Apr 5, 2024
$43,610
Fine
Sep 8, 2023
$49,160
Ownership & Operations
Who Operates This Facility
The Hamlet Rehabilitation and Healthcare Center at
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 34 (Best)
Ownership & Management
Owners
Einhorn, Neal
Owner
Friedman, Mark
Owner
Rudner, Akiva
Owner
Sax, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
590 reviews from families & visitors
Official Website
Visit hamletrehab.com
Medicare data downloads
Original nursing home datasets
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