St Francis Center for Rehabilitation & Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 363 Google reviews
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What this means for your family
St. Francis offers an exceptionally active social environment, which is a major benefit for resident morale. However, given the serious reports of hygiene issues and neglect, we strongly recommend conducting an unannounced visit to observe the facility's cleanliness and staff engagement levels firsthand.
Google Reviews
Google Reviews
363 reviews on Google“St. Francis Center for Rehabilitation & Healthcare receives high praise for its active and engaging activities department, particularly under the leadership of the activities director. Families frequently commend the facility's cleanliness and the professional, welcoming demeanor of the staff. However, a subset of reviewers reports serious concerns regarding hygiene, pest control, and neglect, suggesting inconsistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging activities and events
- Clean and well-maintained facility
- Friendly and professional front-desk staff
- Attentive and compassionate nursing care
Concerns
- Presence of pests (roaches/mice) (mentioned by 4 reviewers)
- Unsanitary conditions and unpleasant odors (mentioned by 5 reviewers)
- Neglect of patient hygiene and personal belongings (mentioned by 3 reviewers)
- Unresponsive or inattentive nursing/CNA staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a larger facility of 273 residents, what steps are you taking to ensure that every resident receives consistent, personalized attention regarding their hygiene and personal care?
- 3I see that you have a great reputation for engaging activities; could you walk me through a typical week of events and how you encourage residents to participate?
- 4Given the importance of a clean living environment, what is your current protocol for facility maintenance and pest control to ensure the highest standards of sanitation?
- 5I noticed the staffing rating is an area you are working on; how do you ensure that your nursing and CNA teams remain attentive and responsive to resident needs throughout their shifts?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating updates to their family members?
Personalized based on this facility's data
Key Review Excerpts
“They have daily activities where the resident can actively engage with their peers and be supported by staff. They also have fun events that include balloons and music where the staff positively engages with the residents!”
“My aunt fell out of her wheelchair while sitting near the nurse's station with several CNA'S & nurses present. Most of the staff are on their phones using airpods instead of paying attention to residents. Patient call bells go unanswered for long periods.”
“My mom came to St Francis after having a stroke. This facility is dirty and they give the bare minimum. One day she left to get dialysis & they gave her room away, but she only found out after she took an ambulance ride there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 7 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with daily care assistance, resident rights, and food service across multiple surveys from 2023 to 2025. While all violations appear corrected, the pattern of repeated issues in core care areas and regular family complaints suggests potential quality concerns that warrant careful consideration during your visit.
Jul 18, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 18, 2025Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 26, 2024Routine10
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Apr 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 9, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
St Francis Center for Rehabilitation & Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 17
Ownership & Management
Owners
Boehm, Caroline
Owner
Gros, Charles-Edouard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
363 reviews from families & visitors
Official Website
Visit sfrehab.org
Medicare data downloads
Original nursing home datasets
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