Providence Rehab and Hlthcare Ctratmercyfitzgerald
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 561 Google reviews
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What this means for your family
Providence Rehab and Hlthcare Ctratmercyfitzgerald falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include compassionate and professional nursing staff. Some reviewers note concerns about severe hygiene and pest issues reported by one family. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
561 reviews on Google“Families can expect highly compassionate nursing and therapy teams, with many reviewers specifically praising nurses like LaLa and CNAs for their attentive, personalized care. While the facility is frequently noted for its cleanliness and engaging social activities, one critical report of severe hygiene and maintenance failures should be addressed with administration.”
Quality Themes
Strengths
- Compassionate and professional nursing staff
- Effective and encouraging physical therapy team
- Clean and well-maintained environment
- Engaging life enrichment and social activities
- Convenient on-site dialysis services
Concerns
- Severe hygiene and pest issues reported by one family
- Inconsistent maintenance of common area amenities (e.g., TV)
Rating Trends
Distribution · 233 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you tailor rehabilitation programs to meet the specific mobility needs of new residents?
- 2I noticed the facility offers on-site dialysis; how does this integration help streamline the care process for residents who require regular treatments?
- 3What specific protocols do you have in place to ensure consistent cleanliness and pest control throughout the living areas and common spaces?
- 4With a capacity of 129 residents, how do you ensure that staff members are able to provide personalized attention and maintain a high standard of care for each individual?
- 5Could you walk me through the current life enrichment calendar and how you encourage residents to participate in social activities?
- 6What is your process for addressing maintenance requests for common area amenities, such as televisions or shared equipment, to ensure they remain functional for residents?
Personalized based on this facility's data
Key Review Excerpts
“Staff are so friendly and professional. I would recommend and my family member received the best enough care.”
“The therapy team is good and works well especially if you dont feel up to it they always encourage me to do my best and i love that.”
“The nursing home that my mother was in for six years, gave no indication what so ever, but just a phone call, and Providence nursing home accepted Mom in one days notice. Nothing short of a miracle!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 13 complaints that triggered inspections, revealing recurring issues with care planning, medication management, and infection control. The facility has 42 total deficiencies across 12 surveys, with problems persisting over time - the same issues like inadequate care plans and infection control appear repeatedly from 2023 through 2026. While most deficiencies have correction dates, the ongoing nature of complaints and repeated violations in core care areas suggests systemic challenges that families should carefully consider.
Jan 14, 2026Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Providence Rehab and Hlthcare Ctratmercyfitzgerald
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 35 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
561 reviews from families & visitors
Official Website
Visit provrehab.com
Medicare data downloads
Original nursing home datasets
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