St Charles Health Campus
Strong Medicare quality ratings; families often praise engaging social activities and music programs. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While St. Charles offers an excellent social environment and engaging activities, there are recurring reports of serious clinical oversights. We strongly recommend that families of residents requiring skilled nursing or wound care perform frequent, unannounced visits and closely monitor the quality of medical care provided.
Google Reviews
Google Reviews
33 reviews on Google“St. Charles Health Campus receives high praise for its social atmosphere, engaging activities, and clean, well-maintained environment. However, families should be aware of serious concerns regarding clinical care, specifically regarding pressure wound management, rehabilitation protocols, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and music programs
- Clean and well-maintained facility
- Attentive and kind staff members
- Responsive to personalized resident requests
Concerns
- Poor clinical care and wound management (mentioned by 2 reviewers)
- Understaffing and slow response to call lights (mentioned by 2 reviewers)
- Inadequate rehabilitation practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that same level of responsiveness when a family member has a specific request regarding their loved one's care?
- 2Given that some families have expressed concerns regarding wound care and clinical oversight, could you walk me through your specific protocols for monitoring skin integrity and managing complex medical needs?
- 3With a 3-star staffing rating, what steps are you taking to ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 4I see your facility is highly praised for its music and social programs; could you tell me more about how you tailor these activities to keep residents engaged and connected?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and prevent errors for residents who require complex daily regimens?
- 6How do you handle the transition between rehabilitation services and long-term care to ensure that a resident's progress is maintained and not lost during their stay?
Personalized based on this facility's data
Key Review Excerpts
“In less than two weeks she ended up with a severe 2 inch necrotic pressure wound on the back of the left heel as a result of St. Charles' staff redressing and re-applying her surgical splint with no attention to protecting the heel.”
“She is always clothed, they make her to get out of her room and go eat in the dining room, they call anytime something changes/happens, the rooms are clean* and the people are happy to help with anything.”
“This place was a nightmare she would call us crying because no one would answer her call light we would call & ask them to check on her. Very under staffed with no compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced five complaint-triggered inspections where families filed reports about serious issues including pressure ulcer care, accident prevention, care planning, and infection control. The most recurring problems involve fire safety systems, environmental conditions, and care planning deficiencies. While all deficiencies show correction dates, the pattern of ongoing complaints and repeated issues with sprinkler systems and fire drills across multiple surveys raises concerns about sustained quality improvements.
Apr 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 4, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 15, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2023Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
St Charles Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 79 of 120
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit stcharleshc.com
Medicare data downloads
Original nursing home datasets
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