Brookside Village INC
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
Brookside Village is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families should be vigilant regarding basic care needs; we recommend verifying staffing ratios and ensuring a clear plan for call-bell response times before admission.
Google Reviews
Google Reviews
42 reviews on Google“Brookside Village Inc receives high praise for its rehabilitation therapy team and compassionate nursing staff, with many families reporting successful recoveries for their loved ones. However, there are recurring reports of significant lapses in basic care, including slow response times to call bells and issues with patient hygiene. Families should be aware that while the therapy department is highly regarded, the facility's responsiveness and room accommodations can be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Compassionate and professional nursing staff
- Engaging activities and outings for residents
- Clean and well-maintained facility
Concerns
- Slow or non-existent response to call bells (mentioned by 2 reviewers)
- Poor quality or inedible food (mentioned by 2 reviewers)
- Inadequate patient hygiene/care (e.g., bedpan issues) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active calendar for residents; could you walk me through what a typical afternoon of activities looks like for someone who enjoys socializing?
- 2Since maintaining high standards of care is clearly a priority, what is your current process for ensuring call bells are answered promptly, especially during shift changes?
- 3I see that you are very engaged with feedback online, which is great to see; how do you incorporate family and resident suggestions into your daily operations?
- 4Regarding the dining experience, what options are available if a resident has specific dietary preferences or finds the standard menu doesn't suit their needs?
- 5Given your strong reputation for rehabilitation, how do you balance therapy schedules with personal hygiene and daily care routines to ensure residents feel comfortable and well-cared for?
- 6What is your protocol for handling urgent medical needs or changes in a resident's condition during the evening or overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is amazing! All the staff are warm, friendly and caring!”
“My dad was left on a bed pan overnight. He wasn't cared for very well-and we took him home as soon as we could.”
“The compassion and professionalism from the entire staff was hands down the best care we could of received. My wife is now home and functioning as before.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety deficiencies, particularly with fire safety systems and emergency power that have appeared across multiple surveys in 2022 and 2024. One family filed a complaint regarding infection control practices in 2023. While all violations have been corrected according to state records, the repeated issues with critical safety infrastructure like fire alarms, sprinkler systems, and backup generators suggest ongoing maintenance challenges that families should discuss during visits.
Feb 26, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 10, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2022Routine5
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Brookside Village INC
for profit
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 20 (Best)
Ownership & Management
Owners
Moore Operating Group INC
Owner · Organization
Beachside Holdings Corporation
Owner (parent company) · Organization
Headley, Kathy
Owner (parent company)
Moore, Daniel
Owner (parent company)
Moore, David
Owner (parent company)
Moore, Stephen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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