Avir at Jeffrey Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (61%)
Below average in Texas · Critically understaffed (RN) · $29,666 in fines
What this means for your family
This facility offers exceptional activity programming and a highly regarded therapy department that can significantly improve quality of life. However, you must investigate their communication protocols and visitation policies, as recent reviews indicate serious lapses in notifying families during medical crises and potential conflicts regarding access to residents.
Google Reviews
Google Reviews
41 reviews on Google“Families generally praise the facility for its exceptionally kind, attentive nursing staff and a highly engaging activities program led by a dedicated director. However, there are serious allegations regarding poor communication during medical emergencies and restrictive visitation policies involving legal/family disputes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and well-planned activity programs
- Effective physical and rehabilitation therapy
- Warm, family-like atmosphere
Concerns
- Poor communication during medical emergencies
- Restrictive or difficult visitation policies
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner uses a mix of personalized acknowledgments for positive reviews and a structured, professional template for negative feedback. While some responses are highly specific to the reviewer's name or content, others rely on a standardized corporate message.
Questions for Your Tour
- 1We've heard wonderful things about the warm, family-like atmosphere here; how do you help new residents settle into the community?
- 2Since we know how important staying active is, could you tell us more about the specific activity programs you have planned for the residents?
- 3How does the nursing team communicate important updates or changes in health status to family members?
- 4In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for notifying the family?
- 5What steps are being taken to ensure the staffing levels are consistent and provide the attentive care the residents need?
- 6Could you walk us through your current visiting hours and how you balance resident privacy with family connection?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Jeffrey Place are top notch and the smiles on each residents face is a reflection of the special kind of care they receive there.”
“Tammy and all the staff I've met at Jeffrey Place work together to make sure my sister and their residents are fed, sleep well, entertained, and that they know they care about them.”
“Therapy was phenomenal. Eric is the man! Nursing staff were so kind and handled my loved ones with care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints leading to 16 deficiencies, raising concerns about this facility's responsiveness to resident needs. The most recurring problems involve medication management errors, accident prevention and supervision failures, and residents' rights violations including proper notification of families about incidents. While the facility appears to correct identified issues, the pattern of complaint-driven discoveries suggests ongoing quality of care problems that families should investigate thoroughly before placement.
Jul 29, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 6, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 22, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Jul 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jul 11, 2025
$14,069
Fine
Apr 8, 2024
$8,021
Payment Denial
Apr 8, 2024
3-day denial
Ownership & Operations
Who Operates This Facility
820 Jeffrey St Opco LLC
for profit
DENNIS A HORSCH
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 53 of 90
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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