St Camillus Residential Health Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 6.0)
Below average in NY · Critically understaffed (RN) · $39,754 in fines
What this means for your family
St. Camillus is highly regarded for its physical and occupational therapy programs, which are a major strength for short-term rehab. However, families should be extremely cautious regarding long-term care, as multiple reports of neglect, poor hygiene, and communication failures persist. If you choose this facility, maintain a very active presence to monitor your loved one's care and hygiene needs.
Google Reviews
Google Reviews
74 reviews on Google“St. Camillus Residential Health Care Facility receives highly polarized feedback, with strong praise for its physical and occupational therapy departments and some dedicated nursing staff. However, numerous families report critical issues regarding chronic understaffing, poor communication, and significant concerns about the quality and temperature of food. While some families feel their loved ones are treated like family, others describe a neglectful environment where basic hygiene needs are frequently unmet.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and dedicated individual caregivers
- Clean and well-maintained facility grounds
- Engaging activities and recreation programs
Concerns
- Chronic understaffing leading to slow response times (mentioned by 11 reviewers)
- Poor food quality, specifically cold meals and inconsistent timing (mentioned by 8 reviewers)
- Lack of communication and difficulty reaching staff/management (mentioned by 6 reviewers)
- Neglect of basic hygiene (e.g., showering, changing diapers) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 284 residents, could you walk me through your current process for ensuring timely assistance when a resident uses their call light?
- 2I noticed your therapy programs are highly regarded; how do you integrate those physical and occupational therapy services into a resident's daily routine?
- 3How does your team manage communication with family members to ensure we stay updated on our loved one's care and daily well-being?
- 4Could you describe the current dining experience, specifically how you ensure meals are served at the appropriate temperature and meet individual nutritional preferences?
- 5With 16 recent state violations, what specific steps or quality improvement initiatives has the facility implemented to address these concerns and enhance resident care?
- 6How does your staff ensure that consistent hygiene and personal care needs are met throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and "most" of the Certified Nursing Assistants (CNAs) were friendly and did their jobs well. MOST OF ALL THOUGH, were the people working in the Physical and Occupational Therapy areas.”
“The only real concern that we have at this time is the food that is provided. It is often cold and delivered at inconsistent times.”
“Absolutely disgusting how a SUPERVISOR can come and argue with a family when your loved one has been sitting in a soaking wet diaper and pants for over an hour with no help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing persistent problems with resident care, food safety, and resident rights. The facility shows recurring issues across daily care assistance, food handling and safety, and maintaining resident dignity and rights. While most historical deficiencies appear corrected, recent complaints from January 2024 and 2026 indicate ongoing concerns about accident prevention and basic care standards that families should investigate during visits.
Jan 9, 2026Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 9, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2023Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 20, 2023Complaint9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 30, 2021Routine3
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Jan 22, 2024
$39,754
Ownership & Operations
Who Operates This Facility
St Camillus Residential Health Care Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit st-camillus.org
Medicare data downloads
Original nursing home datasets
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