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Nursing HomeMedicaid Top Rated

St Ann's Home

Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.

2161 Leonard Nw, Westside Connection · Grand Rapids, MI 4950455 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 24 Google reviews

5
4
3
2
1
St Ann's Home Nursing Home in Grand Rapids, MI — Street View
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What this means for your family

While some families report excellent nursing care, the recent trend of reviews highlights significant concerns regarding administrative transparency and management ethics. We strongly advise you to schedule an in-person tour and specifically ask about their current management turnover and communication protocols for family members.

Google Reviews

Google Reviews

24 reviews on Google
St. Ann's Home receives highly polarized feedback, with some families praising the compassionate nursing staff and clean environment, while others report severe issues with management and communication. Recurring complaints focus on poor administrative responsiveness, understaffing, and unethical conduct by management and social work teams. Families considering this facility should weigh the positive reports of resident care against significant concerns regarding transparency and organizational leadership.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean6.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Clean and well-maintained facility
  • High staff-to-resident ratio (reported by some)
  • Professional and friendly environment

Concerns

  • Poor management and unethical administrative practices (mentioned by 4 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 3 reviewers)
  • Lack of communication and failure to return calls (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'18(2)'20(2)'22(1)'24(3)'26(1)

Distribution · 28 analyzed

5
12
4
0
3
0
2
4
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that St. Ann's holds a 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain that level of clinical excellence on a daily basis?
  • 2We understand that communication is vital for families; what is your standard process for keeping us updated on our loved one's health status, and who is our primary point of contact for administrative questions?
  • 3Some families have expressed concerns regarding management consistency; could you explain how your leadership team is currently structured to support the nursing staff and ensure operational stability?
  • 4With a capacity of 55 residents, how do you ensure that staff members have enough time to provide personalized attention and avoid the feelings of being rushed that can sometimes occur in nursing homes?
  • 5What does a typical day look like for residents in terms of social engagement and activities, and how do you tailor these programs to those who might be less mobile?
  • 6In the event of a sudden medical change or emergency, what is your specific process for assessing the resident, notifying the family, and coordinating with outside medical providers?

Personalized based on this facility's data


Key Review Excerpts

The staff have been very responsive to my concerns, have anticipated some "red flags" prior to them becoming problems, and have always called/emailed me back when I have a question or request.

Long-term resident's family · 2023☆☆☆☆

The nursing staff is amazing. There is love in this building but, some of the management team and social worker on staff as of this date are highly unethical, unprofessional, and practice unethical standards.

Family member · 2023☆☆☆☆

Highest ratio of helpers to residents in the city. US News 50 best assisted living facilities in US. My moms been there over 2 years and we visit 5 times weekly. The aids/nurses care and love the people here.

Long-term resident's family · 2020★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.5%
Worse than Avg
Here
85.5%
US
93.4%
MI
95.2%
Kent
94.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
MI
20.2%
Kent
22.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
MI
4.2%
Kent
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
14.4%
MI
11.2%
Kent
15.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
4.9%
MI
5.4%
Kent
4.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.3%
MI
13.1%
Kent
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.2%
Worse than Avg
Here
80.2%
US
81.8%
MI
83.0%
Kent
84.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Better than Avg
Here
81.8%
US
79.7%
MI
79.5%
Kent
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
MI
1.2%
Kent
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (9.8)

St Ann's Home has 33 deficiencies across three surveys with all violations corrected by the facility. The most recurring issues involve fire safety systems (sprinkler maintenance, smoke barriers), infection control programs, and quality of care standards including respiratory care and dementia treatment. While the pattern shows ongoing safety and care coordination challenges, the facility has consistently addressed each deficiency when identified.

Jan 23, 2026Routine
6
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 22, 2024Routine
6
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jan 11, 2024Routine
20
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0351Potential for harm · Pattern

Smoke Deficiencies

Install an approved automatic sprinkler system.

0132Potential for harm · Pattern

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0321Potential for harm · Pattern

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Ann's Home

Organization Type

nonprofit

Ownership & Management

Owners

Carmelite Sisters of the Divine Heart of Jesus

Owner · Organization

100%

Key personnel

Cheikh, AnneManaging Control - Governing BodyHilke, DorothyManaging Control - Governing BodyFryling, KimberlyOfficer / DirectorPrince, DanaOfficer / DirectorFreimark, ShelleyManager
Source: Medicare provider data

Contact

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References & Resources

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