Strong Medicare quality ratings; public reviewers often praise well-maintained, clean grounds. Still worth an in-person visit.
based on 39 Google reviews

Email Covenant Village of the Great Lakes to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Covenant Village of the Great Lakes has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: well-maintained, clean grounds and engaging activities and outings. Review the component ratings and current source records before deciding.
Covenant Village of the Great Lakes presents a stark contrast between its independent living community and its higher-acuity care areas. While many residents and families praise the grounds, activities, and independent living lifestyle, numerous reports highlight severe understaffing, neglect, and poor communication within the nursing and assisted living units. Families considering this facility should be aware of consistent complaints regarding unresponsive staff and a perceived prioritization of facility expansion over resident care.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My wife pulled my mother in law out of there after only 3 days. There was only one nurse for the whole floor. The staff seemed uncaring, rude and indifferent.”
“Assisted and skilled are sadly understaffed, reflected in overall substandard care. Leadership unavailable, inaccessible, unresponsive, which resulted in frustrating "communication" and resolution of concerns.”
“My parents absolutely LOVE living at CLGL. They are living their best lives at 79! I hope everyone is as happy as they are. They rave about the cooking, the festivities/activities, and the community as a whole.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Covenant Village shows recurring deficiencies across all three surveys in resident rights, care planning, and medication management, with one family filing a complaint about grievance procedures. The facility has consistent issues with maintaining medical records, ensuring proper care plans, and medication labeling that persist across multiple inspections from 2023 to 2025. While all violations have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should investigate further.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Covenant Village of the Great Lakes
nonprofit
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 11 of 15
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit covlivinggreatlakes.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Covenant Village of the Great Lakes
< 1 miAssisted Living · Grand Rapids, MI
Lincoln Square
< 1 miAssisted Living · Grand Rapids, MI
Storypoint Grand Rapids West
< 1 miAssisted Living · Grand Rapids, MI
Edison Christian Assisted Living
1.2 miAssisted Living · Grand Rapids, MI
Edison Christian Health Center
1.2 miNursing Home · Grand Rapids, MI
St. Ann's Home
1.4 miAssisted Living · Grand Rapids, MI