See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Covenant Village of the Great Lakes

Strong Medicare quality ratings; families often praise well-maintained, clean grounds. Still worth an in-person visit.

2520 Lake Michigan Drive Nw, Westside Connection · Grand Rapids, MI 4950437 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 38 Google reviews

5
4
3
2
1
Covenant Village of the Great Lakes Nursing Home in Grand Rapids, MI — Street View
Street View

Watch Covenant Village of the Great Lakes

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the independent living side of this community is highly regarded for its social activities and grounds, the nursing and assisted living units have received consistent, serious reports of understaffing and neglect. If you are considering this facility for a loved one requiring medical care, we strongly advise you to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

38 reviews on Google
Covenant Village of the Great Lakes presents a stark contrast between its independent living community and its higher-acuity care areas. While many residents and families praise the grounds, activities, and independent living lifestyle, numerous reports highlight severe understaffing, neglect, and poor communication within the nursing and assisted living units. Families considering this facility should be aware of consistent complaints regarding unresponsive staff and a perceived prioritization of facility expansion over resident care.

Quality Themes

Tap a score for details
Food6.0Staff2.0Clean8.0Activities9.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Well-maintained, clean grounds
  • Engaging activities and outings
  • Supportive independent living environment
  • Compassionate end-of-life care in specific instances

Concerns

  • Chronic understaffing leading to neglect (mentioned by 8 reviewers)
  • Poor communication and unresponsive management (mentioned by 4 reviewers)
  • Prioritizing facility expansion/profit over resident care (mentioned by 4 reviewers)
  • Medication errors and dietary mismanagement (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(2)'20(2)'22(1)'24(6)'26(3)

Distribution · 40 analyzed

5
17
4
4
3
1
2
3
1
15

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that you have 37 residents, what is your current strategy for ensuring consistent staffing levels throughout the day and night to provide timely assistance?
  • 2Could you walk me through your specific protocols for medication administration and how you ensure accuracy for residents with complex health needs?
  • 3I noticed your facility offers several engaging outings; how do you balance these activities with the daily care requirements of the residents?
  • 4How does your management team handle communication with families, and what is the standard process for keeping us updated on our loved one's health status?
  • 5With your recent focus on facility improvements, how are you ensuring that these updates directly benefit the quality of daily life and care for current residents?
  • 6In the event of a medical concern, what is your process for notifying family members and coordinating with outside healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

My wife pulled my mother in law out of there after only 3 days. There was only one nurse for the whole floor. The staff seemed uncaring, rude and indifferent.

Family member of rehab patient · 2023☆☆☆☆

Assisted and skilled are sadly understaffed, reflected in overall substandard care. Leadership unavailable, inaccessible, unresponsive, which resulted in frustrating "communication" and resolution of concerns.

Family member of resident · 2023★★★☆☆

My parents absolutely LOVE living at CLGL. They are living their best lives at 79! I hope everyone is as happy as they are. They rave about the cooking, the festivities/activities, and the community as a whole.

Independent living family member · 2025★★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
4.39hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
19.5%
MI
19.5%
Kent
16.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
14.4%
MI
11.2%
Kent
15.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
MI
4.2%
Kent
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.4%
MI
15.0%
Kent
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
MI
20.2%
Kent
22.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
4.9%
MI
5.4%
Kent
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Better than Avg
Here
91.1%
US
81.8%
MI
83.0%
Kent
84.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
79.7%
MI
79.5%
Kent
78.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
MI
1.2%
Kent
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (9.8)
1 complaint-triggered

Covenant Village shows recurring deficiencies across all three surveys in resident rights, care planning, and medication management, with one family filing a complaint about grievance procedures. The facility has consistent issues with maintaining medical records, ensuring proper care plans, and medication labeling that persist across multiple inspections from 2023 to 2025. While all violations have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should investigate further.

Mar 5, 2025Routine
7
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 26, 2024Routine
11
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 26, 2024Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jan 11, 2023Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Covenant Village of the Great Lakes

Organization Type

nonprofit

Chain Affiliation

Chain Name

Covenant Living

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 11 of 15

Ownership & Management

Owners

Covenant Living Communities & Services

Owner · Organization

100%

Key personnel

Christensen, PamelaContracted Managing EmployeeCunliffe, TerriW-2 Managing EmployeeManlove, MattOfficer / DirectorOxendale, RogerOfficer / DirectorCunliffe, TerriOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call