Covenant Village of the Great Lakes
Strong Medicare quality ratings; families often praise well-maintained, clean grounds. Still worth an in-person visit.
based on 38 Google reviews

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What this means for your family
While the independent living side of this community is highly regarded for its social activities and grounds, the nursing and assisted living units have received consistent, serious reports of understaffing and neglect. If you are considering this facility for a loved one requiring medical care, we strongly advise you to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Covenant Village of the Great Lakes presents a stark contrast between its independent living community and its higher-acuity care areas. While many residents and families praise the grounds, activities, and independent living lifestyle, numerous reports highlight severe understaffing, neglect, and poor communication within the nursing and assisted living units. Families considering this facility should be aware of consistent complaints regarding unresponsive staff and a perceived prioritization of facility expansion over resident care.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, clean grounds
- Engaging activities and outings
- Supportive independent living environment
- Compassionate end-of-life care in specific instances
Concerns
- Chronic understaffing leading to neglect (mentioned by 8 reviewers)
- Poor communication and unresponsive management (mentioned by 4 reviewers)
- Prioritizing facility expansion/profit over resident care (mentioned by 4 reviewers)
- Medication errors and dietary mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have 37 residents, what is your current strategy for ensuring consistent staffing levels throughout the day and night to provide timely assistance?
- 2Could you walk me through your specific protocols for medication administration and how you ensure accuracy for residents with complex health needs?
- 3I noticed your facility offers several engaging outings; how do you balance these activities with the daily care requirements of the residents?
- 4How does your management team handle communication with families, and what is the standard process for keeping us updated on our loved one's health status?
- 5With your recent focus on facility improvements, how are you ensuring that these updates directly benefit the quality of daily life and care for current residents?
- 6In the event of a medical concern, what is your process for notifying family members and coordinating with outside healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“My wife pulled my mother in law out of there after only 3 days. There was only one nurse for the whole floor. The staff seemed uncaring, rude and indifferent.”
“Assisted and skilled are sadly understaffed, reflected in overall substandard care. Leadership unavailable, inaccessible, unresponsive, which resulted in frustrating "communication" and resolution of concerns.”
“My parents absolutely LOVE living at CLGL. They are living their best lives at 79! I hope everyone is as happy as they are. They rave about the cooking, the festivities/activities, and the community as a whole.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Covenant Village shows recurring deficiencies across all three surveys in resident rights, care planning, and medication management, with one family filing a complaint about grievance procedures. The facility has consistent issues with maintaining medical records, ensuring proper care plans, and medication labeling that persist across multiple inspections from 2023 to 2025. While all violations have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should investigate further.
Mar 5, 2025Routine7
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 26, 2024Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 11, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Covenant Village of the Great Lakes
nonprofit
Chain Affiliation
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 11 of 15
Ownership & Management
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit covlivinggreatlakes.org
Medicare data downloads
Original nursing home datasets
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