Covenant Village of the Great Lakes
Limited public data on Covenant Village of the Great Lakes. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 39 Google reviews
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What this means for your family
While the facility offers a beautiful campus and engaging activities for independent residents, the recurring reports of severe understaffing and neglect in assisted living are deeply concerning. We strongly recommend that families look elsewhere if their loved one requires significant daily assistance, or at the very least, conduct unannounced visits during weekends and evenings to verify staffing levels.
Google Reviews
Google Reviews
39 reviews on Google“Covenant Village of the Great Lakes presents a stark contrast between its well-maintained physical campus and significant concerns regarding clinical care and staffing. While some families report positive experiences in independent living and rehab, numerous reviewers describe a pattern of neglect, understaffing, and poor communication in assisted living and nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, clean physical grounds
- Engaging activities and community events
- Positive experiences in short-term rehab
- Strong sense of community for independent residents
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Unresponsive or rude management and staff (mentioned by 5 reviewers)
- Poor communication and lack of follow-up (mentioned by 4 reviewers)
- Medication errors and dietary neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given the size of the community, how do you ensure that communication remains consistent and transparent between the nursing staff and family members?
- 3With the community events being a highlight for many, could you walk me through how you encourage residents to participate and build connections with their neighbors?
- 4What specific protocols are in place to ensure accuracy and timeliness when it comes to managing and administering resident medications?
- 5How does your management team support the staff to ensure they feel equipped to provide attentive, high-quality care throughout the day and night?
- 6In the event of a medical concern or a change in a resident's health status, what is your standard process for keeping families informed and involved?
Personalized based on this facility's data
Key Review Excerpts
“Assisted and skilled are sadly understaffed, reflected in overall substandard care. Leadership unavailable, inaccessible, unresponsive, which resulted in frustrating 'communication' and resolution of concerns.”
“My grandma has been there 1 night and already fell and was yelling for help, no one went to help her. Then when we brought it to the staffs attention, the CNA said, she must of been dreaming.”
“The grounds are very well kept very clean. Very nice staff.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding medication management, specifically a period where a resident was left without anti-seizure medication, and issues with timely response to call lights and personal hygiene care. While some allegations were not substantiated, the facility has been required to submit corrective action plans for these identified failures in care.
Sep 30, 2025Complaint
Resident A’s call lights were not answered in a timely manner.
Staff did not provide care in accordance with Resident A’s service plan; specifically, the resident went without prescribed anti-seizure medication (Levetiracetam) for several days because the facility failed to request a refill order until 6/17/2025, after the medication had already been exhausted.
Oct 16, 2024Complaint
Resident A was not provided a shower for three weeks in August 2024.
Apr 23, 2024RoutineCleanReport
No deficiencies found during this inspection.
May 2, 2023OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Covenant Living of the Great Lakes
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit covlivinggreatlakes.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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