St. Ann's Home

Strengths

• Compassionate and caring nursing staff
• Clean and well-maintained facility
• Non-profit mission-driven atmosphere

Concerns

• Poor management and unprofessional administrative staff (mentioned by 5 reviewers)
• Difficulty with communication and unresponsive phone lines (mentioned by 3 reviewers)
• Understaffing leading to neglected resident care (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1Could you walk me through the best way for family members to stay in touch with the administrative team and receive timely updates regarding our loved one?
• 2I understand St. Ann's is a non-profit; could you explain how that mission influences the daily care and environment provided to the 95 residents here?
• 3How does the nursing team coordinate with the administrative staff to ensure that resident care needs are met consistently throughout the day and night?
• 4What does a typical daily activity schedule look like to help residents feel engaged and part of the St. Ann's community?
• 5In the event of a medical concern or emergency, what is the specific protocol for notifying family members and ensuring they are kept in the loop?
• 6Given the facility's focus on maintaining a clean and well-kept environment, how do you ensure that the staff has the support they need to maintain these high standards of care for every resident?

Personalized based on this facility's data