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Advanced Health Care of Aurora

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1800 S Potomac St, Utah Park · Aurora, CO 8001254 bedsLicensed & Active
Source: CO CDPHE — view official record
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 57 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its physical environment and effective rehabilitation therapy, making it a strong candidate for post-surgical recovery. However, families should proactively ask about weekend staffing ratios and therapy availability, as multiple reviewers noted a significant drop in support during those times.

Google Reviews

Google Reviews

57 reviews on Google
Advanced Health Care of Aurora is frequently praised for its clean, hotel-like environment and highly effective rehabilitation therapy teams. While many families report excellent outcomes and attentive care, some reviewers have raised significant concerns regarding staffing levels, particularly on weekends, and occasional lapses in responsiveness to patient needs.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0ActivitiesN/AMeds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, modern, and aesthetically pleasing facility
  • Attentive and professional nursing staff
  • Personalized, private room accommodations

Concerns

  • Understaffing and slow response times to call lights (mentioned by 3 reviewers)
  • Lack of therapy services on weekends (mentioned by 2 reviewers)
  • Poor food quality or bland meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(1)'19(1)'21(4)'23(3)'25(27)'26(6)

Distribution · 53 analyzed

5
47
4
0
3
1
2
1
1
4
14 reviews posted between Sep 4, 2025Sep 6, 2025 · 14 were 5-star

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and occupational therapy, how do you ensure continuity of progress for residents over the weekend?
  • 2Could you walk me through your current process for managing call lights and how you ensure residents receive timely assistance during peak hours?
  • 3With your focus on providing modern, private room accommodations, what opportunities are there for residents to socialize and engage in daily activities outside of their rooms?
  • 4I noticed the facility has had a few recent state violations; could you explain what steps the leadership team is taking to address those specific areas and improve current outcomes?
  • 5How does your culinary team approach meal planning to ensure that the food is both nutritious and appealing to residents with varying dietary preferences?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

The weekends are hard though because mom just sat in her room unless we came to see her to get her out because they don’t offer therapy on weekends.

Rehab patient's family member · 2025★★☆☆☆

The staff has been kind, understanding, and more than we could ask for. Private rooms. Very clean. The food has been good. We rest easy knowing she's in good hands.

Rehab patient's family member · 2023★★★★★

One night she was helped to the restroom, placed on the toilet and the attendant exited the room and failed to return. Another time the pull cord in restroom was used to summon help but went unanswered for an unacceptable amount of time.

Long-term resident's family · 2023☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.28hrs
OK
Registered nurses for medical care
Total Nursing
5.04hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
81.8%
CO
76.3%
Arapahoe
78.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.6%
Better than Avg
Here
93.6%
US
79.7%
CO
75.6%
Arapahoe
75.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CO
1.5%
Arapahoe
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (8.8)
1 complaint-triggered
$8,746 in fines

This facility shows persistent problems with fire safety systems, electrical equipment, and medication management across multiple surveys from 2022 to 2024, with families filing at least one complaint about medication labeling. The facility has corrected issues when cited, but similar deficiencies keep recurring in areas like sprinkler systems, emergency power, and proper exit maintenance, suggesting ongoing challenges with facility maintenance and safety protocols.

Nov 20, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 24, 2024Routine
16
0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0907Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

May 9, 2023Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Jan 27, 2022Routine
7
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
5deficiencies
Nov 20, 2025Complaint
N/A0000 & 0761

A complaint survey, prompted by #CO1939628, #CO2567148, #CO2581499 and #CO2670402 was conducted on 11/19/25 to 11/20/25. One deficiency was cited. Based on observations and interviews, the facility failed to ensure medications and biologicals were stored in accordance with accepted professional standards in one out of three medication carts. Specifically, the facility failed to ensure the medication cart was locked when not in the direct line of sight of a nurse. Findings include:I. Facility policy and procedureThe Medication storage policy, revised September 2022, was provided by the director of nursing (DON) on 11/20/25 at 2:40 p.m. It read in pertinent part, “Only licensed nurses and pharmacy personnel are allowed access to medications. Medication rooms, carts, and medication supplies are locked or attended by persons with authorized access.” II. ObservationsMedication cart #5 was observed on 11/19/25 at 1:26 p.m. with registered nurse (RN) #2. RN #2 walked up to the medication cart by the nurses’ station and tugged on the top drawer which opened. She pushed the drawer back and pushed the lock in with her hand locking the cart. She said the cart was not locked correctly and the cart should be locked at all times. Medication cart #5 was observed on 11/19/25 at 2:18 p.m. The cart was unlocked and unattended. There were residents and housekeeping personnel around the medication cart. The medication cart was by the nurses’ station. There was one unidentified staff member sitting at the station facing a computer screen. He was sitting with his back to the cart. At 2:21 p.m. RN #3 walked up to the cart. RN #3 opened and closed a drawer then he charted on the screen. After charting, he walked across the nurses’ station leaving the cart unlocked. He returned to the cart at 2:27 p.m. when he locked the cart by pushing the locking mechanism in. III. Staff interviewsLicensed practical nurse (LPN) #2 was interviewed on 11/19/25 at 2:54 p.m. LPN #2 said medication carts should be locked when unattended for the safety of others. She said it was a crucial part of the job to keep medication locked. She said it was important since there was heavy traffic in the hallway from visitors, residents, an..

Dec 30, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Nov 27, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Nov 19, 2024Routine
N/A0000, 0131, 0211 and 10 more

Based on documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the conti.. Based on observation and record review during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 ofthe Life Safety Code and the referenced NFPA 110, Sta.. Based on observation and staff interview during the course of the survey it was determined the med gas systems was not maintained IAW NFPA 99.No Medical gas report at time of the inspection.5.1.14.2.1* General.Health care facilitie.. Based on observation and staff interview during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.3 Room 712 has a significant ga.. Based on observation and staff interview during the survey, it was determined that the facility failed to maintain the kitchen cooking appliance locations in accordance with National Fire Protection Association (NFPA) Standard 96. This .. Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain firewalls in accordance with NFPA 101, 8.3.1.2. nal1. Storage room and rated room penetrations lost and found2. Th.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. Ice and snow in the east pat.. Based on observation and staff interviews, it was determined that the facility failed to maintain smoke dampers in accordance with Life Safety Code Section NFPA 105Records were not available at the time of the survey to document.. Based on observation during the course of the survey it was determined the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:Oxygen Transfill rooms need a vent 12" of the .. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.61. Fire drills closer than an hour apart, not at varied times2. No 1st shift 4th quarter.NF.. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID Prefix Tag # K 000), are informational only and a representation of t.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. Therapy-painted sprinkler heads 62.704 painted.. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101, 19.2.10.1. This was evidenced by:1) Emergency Exit Lighting no annual a..

Oct 24, 2024Routine
N/A0000, 0656, 0761 and 1 more

A recertification survey was conducted from 10/21/24 to 10/24/24. Three deficiencies were cited. An Emergency Preparedness survey was conducted from 10/21/24 to 10/24/24. No deficiencies were cited. Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious diseases. Specifically, the facility failed to: -Ensure the residents were offered hand hygiene before meals in the dining room and during the delivery of room trays; and,-Ensure point of care (POC) testing supplies were not contaminated from room to room. Findings include:I. Failed to ensure hand hygiene was offered to residents prior to mealsA. Professional referenceAccording to the Centers for Disease Control and Prevention' s (CDC) Hand Hygiene in Healthcare settings, revised 2/27/24, was retrieved on 10/28/24 from https://w.. Based on observations, record review, and interviews, the facility failed to ensure proper storage of medications in the medication storage room and in one of three medication storage carts.Specifically, the facility failed to:-Discard medications from the medication cart that had been discontinued;-Remove loose pills from drawer of a medication cart; and,-Ensure the temperature of the medication refrigerator was assessed, documented and addressed as needed. Findings include:I. Facility policy and procedureThe Medication Storage policy, revised September 2021, was provided by the nursing home administrator (NHA) on 10/21/24 at 6:06 p.m. The policy, in pertinent part, contained the following information:-"Medications and biologicals are stored safely, securely, and properly, following manufacturer' .. Based on record review and interviews, the facility failed to develop a comprehensive care plan for services that were provided in order to to attain the resident' s highest practicable physical, mental, and psychosocial well-being and to provide effective and person-centered care for three (#4, #11 and #26) of 13 residents out of 37 sample residents.Specifically, the facility failed to:-Ensure the comprehensive care plan addressed Resident #4' s pressure ulcer;-Ensure the comprehensive care plan addressed Resident #11' s changes related to her feeding tube, diet, intravenous (IV) antibiotics and fall interventions; and,-Ensure the comprehensive care plan addressed Resident #26' s pressure ulcer.Findings include:I. Facility policy and procedureThe Care Planning policy, undated, was provided by th..

Aug 27, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 26, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 26, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Advanced Health Care of Aurora

Organization Type

for profit

Chain Affiliation

Chain Name

Advanced Health Care

Chain Size

26 facilities nationwide

Chain avg rating: 4.7/5 · Rank 19 of 25 (Best)

Ownership & Management

Owners

New Ahc Holdings, LLC

Owner · Organization

100%

The Gail Miller Gst Trust

Owner (parent company) · Organization

72%

The Bryan Miller Utah Dynasty Trust Dated April 22, 2014

Owner (parent company) · Organization

Key personnel

Oxnam, NathanOfficer / DirectorHimes, CassidyManagerLhmsh LLCAdp of the SnfNew Ahc Holdings, LLCAdp of the SnfS&s Nutrition Network INCAdp of the Snf
Source: Medicare provider data

Contact

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