St John Grande
Families consistently rate this highly — reviewers highlight beautiful, resort-like grounds and clean facilities. Schedule a visit to confirm the fit.
based on 74 Google reviews
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What this means for your family
This facility offers a beautiful, resort-like environment and has a history of providing compassionate care to many long-term residents. However, families must be vigilant regarding potential language barriers among nursing staff and should verify that communication with the administrative office remains professional and transparent.
Google Reviews
Google Reviews
74 reviews on Google“St. John Grande is frequently praised for its beautiful, resort-like grounds and a compassionate, religious-oriented atmosphere that many families find comforting. However, there are serious, recurring allegations regarding language barriers among nursing staff and instances of neglect or poor communication from administration. While many long-term residents thrive here, prospective families should carefully investigate the facility's current staffing levels and responsiveness to medical concerns.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, resort-like grounds and clean facilities
- Compassionate and professional nursing staff
- Supportive and religious-oriented environment
- Comprehensive levels of care including skilled nursing
Concerns
- Language barriers between nursing staff and Spanish-speaking residents (mentioned by 3 reviewers)
- Inconsistent communication and unprofessionalism from office/administrative staff (mentioned by 2 reviewers)
- Staffing shortages and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love how beautiful and resort-like the grounds look; what kind of daily activities or outings do you organize to help residents enjoy the outdoor spaces?
- 2Since we value a supportive environment, how does the facility incorporate religious or spiritual services into the residents' weekly routines?
- 3How do you ensure that communication between the administrative office and family members remains consistent and timely?
- 4With the various levels of care available here, how do you manage transitions if a resident requires more intensive skilled nursing support?
- 5What steps are in place to ensure that all residents, including those who primarily speak Spanish, can communicate their needs clearly to the nursing team?
- 6How do you manage staffing during busy periods to ensure that response times for call lights remain quick and reliable?
Personalized based on this facility's data
Key Review Excerpts
“I am exceedingly grateful for the exceptional care and compassion my Mother is receiving at St. John of God. The staff have been proactive, competent and always available.”
“The staff, Administration and Medical Staff, also his outstanding doctor, Dr Paul takes care of his every need. In spite of all the health challenges that he has, the care and the beautiful surroundings he says mikes him feel like he is in a resort.”
“The nurses do not clean her up, and when they do, they do not do so properly. The language barrier is also a problem.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Aug 23, 2025RoutineCleanReport
The facility underwent an unannounced annual visit conducted by the Licensing Program Analyst. The inspection found the facility to be sanitary, appropriately furnished, and compliant with observed standards. Specifically, no deficiencies were identified during this visit.
Jun 17, 2024RoutineCleanReport
The facility underwent an unannounced annual required visit conducted by the Licensing Program Analyst. The inspection covered the physical plant, including bedrooms, common areas, kitchen, and grounds. Overall, the facility was observed to be clean, appropriately furnished, and compliant with Title 22 regulations, resulting in no citations being issued.
Jun 2, 2023RoutineCleanReport
The unannounced annual visit conducted on 06/02/23 found the facility to be in good condition. The LPA observed that the physical plant, resident rooms, and common areas were clean and well-maintained. No deficiencies were observed during the visit.
Oct 26, 2022Routine
The inspection identified two critical deficiencies, both classified as Type A, indicating immediate health and safety risks. Specifically, the facility failed to maintain proper hot water temperature controls in resident care areas and lacked a current fire clearance. Both deficiencies require corrective action with a due date of 11/07/2022.
Hot water temperature controls for resident personal care faucets are not maintained to automatically regulate temperature between 105°F and 120°F. Measurements showed temperatures up to 126.3°F, posing an immediate health risk.
The facility failed to maintain a current fire clearance approved by the local fire department. The administrator was unable to locate this required documentation.
Ownership & Operations
Who Operates This Facility
St John of God Retirement & Care Center CORP.
SABRINA TUCKER
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit stjog.org
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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