Springvale Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 59 Google reviews

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What this means for your family
This facility offers strong physical and occupational therapy, which may benefit those seeking short-term recovery. However, the recurring reports of poor communication, unresponsiveness to call buttons, and dietary failures are significant red flags; families should conduct unannounced visits and verify the facility's ability to meet specific medical needs before admission.
Google Reviews
Google Reviews
59 reviews on Google“Springvale Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and individual staff members for their dedication. However, significant concerns exist regarding chronic understaffing, poor communication from administration, and inconsistent quality of care, particularly regarding dietary needs and responsiveness to patient calls.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm and compassionate individual nursing staff
- Clean and well-maintained facility environment
- Proactive assistance with patient mobility training
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor communication and difficulty reaching administration/nursing (mentioned by 8 reviewers)
- Poor food quality and failure to meet dietary restrictions (mentioned by 5 reviewers)
- Lack of hygiene and basic care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your therapy team is highly praised; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Communication is very important to our family; what is the best way for us to stay in direct contact with the nursing staff regarding our loved one's care?
- 3With a facility of 200 residents, what steps are being taken to ensure that call lights are answered promptly and that residents receive timely assistance?
- 4We understand that dietary needs can be complex; how do you ensure that meals are both nutritious and strictly compliant with individual dietary restrictions?
- 5Given the recent focus on improving operational standards, what specific protocols are in place to ensure consistent hygiene and daily personal care for every resident?
- 6I see that you actively respond to feedback online; how do you use that input to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The rehab PT & OT department is top notch. When I spoke to my mom, every day she would say Natasha & Jae in PT/OT was the best part of her day and she improved while she was there.”
“My father has been here 1 day and food is very salty he a diabetic should be on a special diet. He hits the button for assistance and no one comes until he starts yelling for help.”
“I have to say, do not put your family member in here. Went to visit my aunt yesterday only to find her sitting in bed with a bucket to throw up in. Of course I couldn't find a nurse or aide to tell me what was going on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, triggering 21 of the facility's 65 deficiencies, with concerning patterns in abuse prevention and reporting that persist across recent surveys. The most recurring issues involve fire safety systems, abuse protection protocols, and care planning processes. While all deficiencies show correction dates, the repeated complaints about abuse reporting and care quality through 2025 suggest ongoing problems families should investigate thoroughly before considering placement.
Aug 15, 2025Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Aug 15, 2025Complaint6
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 18, 2025Complaint8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 30, 2024Complaint1
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Jul 30, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Springvale Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Bethel Op Holdings LLC
Owner · Organization
Jsb Bethel Holdings LLC
Owner · Organization
Schwartz, Joel
Owner
Bleier, Aharon
Owner (parent company)
Bleier, Sorah
Owner (parent company)
Sod, Leah
Owner (parent company)
Sofia, Lisa
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit springvalenursing.com
Medicare data downloads
Original nursing home datasets
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