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Nursing HomeMedicaid

Springvale Nursing & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

67 Springvale Road, Croton on Hudson, NY 10520200 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 59 Google reviews

5
4
3
2
1
Springvale Nursing & Rehabilitation Center Nursing Home in Croton on Hudson, NY — Street View
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What this means for your family

This facility offers strong physical and occupational therapy, which may benefit those seeking short-term recovery. However, the recurring reports of poor communication, unresponsiveness to call buttons, and dietary failures are significant red flags; families should conduct unannounced visits and verify the facility's ability to meet specific medical needs before admission.

Google Reviews

Google Reviews

59 reviews on Google
Springvale Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and individual staff members for their dedication. However, significant concerns exist regarding chronic understaffing, poor communication from administration, and inconsistent quality of care, particularly regarding dietary needs and responsiveness to patient calls.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean6.0Activities5.0Meds2.0Memory4.0Comms1.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Warm and compassionate individual nursing staff
  • Clean and well-maintained facility environment
  • Proactive assistance with patient mobility training

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching administration/nursing (mentioned by 8 reviewers)
  • Poor food quality and failure to meet dietary restrictions (mentioned by 5 reviewers)
  • Lack of hygiene and basic care for residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.62023(15)3.22024(17)3.72025(16)4.12026(12)

Distribution · 60 analyzed

5
35
4
9
3
2
2
1
1
13

How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your therapy team is highly praised; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 2Communication is very important to our family; what is the best way for us to stay in direct contact with the nursing staff regarding our loved one's care?
  • 3With a facility of 200 residents, what steps are being taken to ensure that call lights are answered promptly and that residents receive timely assistance?
  • 4We understand that dietary needs can be complex; how do you ensure that meals are both nutritious and strictly compliant with individual dietary restrictions?
  • 5Given the recent focus on improving operational standards, what specific protocols are in place to ensure consistent hygiene and daily personal care for every resident?
  • 6I see that you actively respond to feedback online; how do you use that input to make tangible improvements to the quality of life here?

Personalized based on this facility's data


Key Review Excerpts

The rehab PT & OT department is top notch. When I spoke to my mom, every day she would say Natasha & Jae in PT/OT was the best part of her day and she improved while she was there.

Rehab patient's family · 2025★★★★

My father has been here 1 day and food is very salty he a diabetic should be on a special diet. He hits the button for assistance and no one comes until he starts yelling for help.

Long-term resident's family · 2024☆☆☆☆

I have to say, do not put your family member in here. Went to visit my aunt yesterday only to find her sitting in bed with a bucket to throw up in. Of course I couldn't find a nurse or aide to tell me what was going on.

Long-term resident's family · 2024☆☆☆☆
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
85%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
49%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
12.1%
NY
18.9%
Westchester
20.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.3%
NY
13.8%
Westchester
13.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Westchester
90.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.4%
NY
20.2%
Westchester
16.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
14.4%
NY
14.8%
Westchester
14.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Westchester
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NY
77.0%
Westchester
73.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
NY
78.8%
Westchester
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (7.6)
25 complaint-triggered

Families have filed multiple complaint reports, triggering 21 of the facility's 65 deficiencies, with concerning patterns in abuse prevention and reporting that persist across recent surveys. The most recurring issues involve fire safety systems, abuse protection protocols, and care planning processes. While all deficiencies show correction dates, the repeated complaints about abuse reporting and care quality through 2025 suggest ongoing problems families should investigate thoroughly before considering placement.

Aug 15, 2025Routine
16
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0948Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that paid feeding assistants have the training they need.

Aug 15, 2025Complaint
6
0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 18, 2025Complaint
8
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 23, 2025Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 30, 2024Complaint
1
0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Jul 30, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springvale Nursing & Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Bethel Op Holdings LLC

Owner · Organization

43%

Jsb Bethel Holdings LLC

Owner · Organization

43%

Schwartz, Joel

Owner

10%

Bleier, Aharon

Owner (parent company)

9%

Bleier, Sorah

Owner (parent company)

34%

Sod, Leah

Owner (parent company)

42%

Sofia, Lisa

Owner (parent company)

5%

Key personnel

Diamond, GiladW-2 Managing EmployeeBleier, SorahManagerSod, LeahManagerSofia, LisaManager
Source: Medicare provider data

Contact

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References & Resources

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