The Maples at Har-Ber Meadows
Strong Medicare quality ratings; families often praise warm, attentive nursing and rehab staff. Still worth an in-person visit.
based on 128 Google reviews
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What this means for your family
The Maples offers a strong rehab program and an active social calendar that many residents enjoy. However, given the serious allegations regarding neglect and communication failures in the memory care unit, we strongly advise families to conduct an unannounced visit and speak directly with current residents and staff during off-peak hours to verify the quality of care.
Google Reviews
Google Reviews
128 reviews on Google“The Maples at Har-Ber Meadows receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report severe concerns regarding patient neglect and unprofessional management. Families considering this facility should be aware of reports involving delayed response times, communication issues, and serious allegations of inadequate care in the memory care unit. While many recent reviews highlight a welcoming environment, the presence of critical safety concerns necessitates a thorough, in-person investigation.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and rehab staff
- Clean and well-maintained facility
- Professional and helpful admissions team
- Engaging daily activities for residents
Concerns
- Neglect and poor quality of care (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Unprofessional management and staff behavior (mentioned by 3 reviewers)
- Sanitation issues (roaches/bed bugs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your rehab team, how do you ensure that same level of attentive, one-on-one care remains consistent across all shifts, especially during evenings and weekends?
- 2I noticed some mixed feedback regarding response times; could you walk me through your internal process for ensuring call lights are answered promptly and resident needs are met in a timely manner?
- 3With a 5-star CMS rating, what specific protocols do you have in place to maintain high standards of cleanliness and pest control throughout the facility?
- 4Since memory care is a specialized area, could you describe the specific training your staff receives and how you tailor daily activities to support residents with cognitive needs?
- 5How does your management team foster a positive work culture to ensure that staff remain professional and engaged with residents throughout their shift?
- 6What is your facility's process for handling urgent medical changes or emergencies, and how do you keep family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The staff and rehab folks all exceeded my expectations. It seemed to me that everyone was bending over backwards, and doing their utmost to see to see to my comfort and care while I was here.”
“Here at The Maples the staff is great. There are activities every single day that you can participate in as much as you want. We even had a prom a few months ago.”
“The Memory Care Unit killed my mother!! The Manager of the unit is a bully to family and allows abuse and neglect. 18 hours after a fall mom layed in bed with brain bleed, broken pelvis, hematoma covering the entire right side of her face.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had 17 deficiencies across 4 surveys, with families filing 5 complaint-triggered reports. The most recurring issues involve fire safety systems, infection control, and medication management. While all deficiencies show correction dates, the pattern includes repeated problems with infection control and concerns serious enough to prompt family complaints about nursing staffing and medication errors.
Dec 4, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 18, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 18, 2024Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Jul 21, 2023Routine4
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
The Maples at Har-Ber Meadows
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 37 (Best)
Ownership & Management
Owners
Washington Care, LLC
Owner · Organization
3b Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit themaplesatharbermeadows.com
Medicare data downloads
Original nursing home datasets
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