Spring Lake Village
Families consistently rate this highly — reviewers highlight beautiful landscaping and grounds. Schedule a visit to confirm the fit.
based on 48 Google reviews
Watch Spring Lake Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Spring Lake Village offers a beautiful, amenity-rich environment that is excellent for active seniors. However, families should exercise extreme caution regarding the rehab services and closely monitor medical follow-ups, as multiple recent reviews indicate significant failures in nursing care and emergency communication.
Google Reviews
Google Reviews
48 reviews on Google“Spring Lake Village is frequently praised for its stunning grounds, beautiful landscaping, and high-end amenities that many compare to a luxury cruise ship. However, recent reviews from family members highlight serious concerns regarding medical neglect during rehab, poor communication during emergencies, and a perceived decline in management quality following a change in ownership.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful landscaping and grounds
- High-end amenities and facilities
- Exceptional dining options
- Scenic and peaceful environment
Concerns
- Medical neglect and lack of follow-up care in rehab (mentioned by 2 reviewers)
- Poor emergency communication and evacuation procedures
- Perceived decline in management accountability
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
The owner primarily uses repetitive, templated responses for positive reviews, ranging from simple thanks to slightly more detailed brand statements. While they do respond to negative reviews, the responses often pivot to corporate identity or attempt to contradict the reviewer's claims.
Questions for Your Tour
- 1The grounds and landscaping look absolutely stunning; what are some of the favorite outdoor spaces for residents to enjoy during the warmer months?
- 2With such high praise for your dining options, could you tell us more about how the menus are designed and how much flexibility residents have with meal times?
- 3In the event of an unexpected medical situation or an after-hours emergency, what specific protocols are in place to ensure residents and families are notified immediately?
- 4How does the care team manage medication administration and follow-up care, especially for residents transitioning from rehab back to independent living?
- 5We noticed the management team is very active in engaging with the community online; how would you describe the current communication style between the administration and the residents' families?
- 6What kind of daily activities or social clubs are available to help new residents connect with the community and stay engaged with the campus?
Personalized based on this facility's data
Key Review Excerpts
“Horrible experience with my mother being sent there for rehab. They are a for profit establishment; privately owned. They neglected her after surgery.... 17 days and no stitches removed for a hip operation.”
“Our Dearest friends - did a great deal /comprehensive research on Retirement Communities, and almost selected "The PL in Monterey" Then, a good friend urged them to consider the impressive Spring Lake Villages in Santa Rosa.. This was the Best Idea ever.”
“Like a cruise ship on land!”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 2, 2025OtherClean
The inspection was a Case Management-Incident visit conducted to follow up on suspected adult/elder physical abuse. The analyst confirmed that responsible parties, including law enforcement, Ombudsman, and CDPH, were cross-reported. No deficiencies were observed or cited during this visit.
Jul 29, 2025InspectionClean
The facility underwent an unannounced annual required inspection. The LPA noted several positive observations regarding safety protocols, documentation, and facility maintenance. No deficiencies were cited during this visit.
Feb 7, 2025ComplaintClean
This report details an investigation into a complaint regarding mold in the facility. The investigation found that the complaint was unfounded, as the facility management responded quickly to the initial report and ongoing repairs were in progress. No citations were issued during this visit.
Aug 16, 2024InspectionClean
The inspection identified two critical deficiencies related to safety and storage. First, unsecured cleaning carts containing chemicals were found accessible to residents. Second, a significant number of stairwells were missing required evacuation chairs, representing an immediate safety hazard.
May 10, 2024ComplaintClean
This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.
May 10, 2024ComplaintClean
This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.
Apr 26, 2024ComplaintClean
This report details a Complaint Investigation regarding allegations of personal rights violations (fraudulent billing). The investigation found that the complaint was unsubstantiated, determining that there was insufficient evidence to prove alleged abuse. The facility reported that the billing system glitch has been addressed, and the executive director attests to proper system function.
Aug 29, 2023OtherClean
The inspection was a Case Management-Annual Continuation visit. While most reviewed areas, including staff files, medication orders, and resident records, were found to be appropriate, one deficiency was noted regarding missing First Aid/CPR certificates for staff.
Ownership & Operations
Who Operates This Facility
Front Porch Communities and Services
KECK, WILLIAM
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit frontporch.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Santa Rosa Post Acute
1.4 miNursing Home · Santa Rosa, CA
Park View Post Acute
1.8 miNursing Home · Santa Rosa, CA
Brookdale Chanate
3.7 miAssisted Living · Santa Rosa, CA
Blue Oak Post-Acute
3.7 miNursing Home · Santa Rosa, CA
Varenna at Fountaingrove
4.2 miContinuing Care · Santa Rosa, CA
The Vineyard at Fountaingrove
4.6 miAssisted Living · Santa Rosa, CA