Public Google reviewers rate this highly and often mention beautiful landscaping and grounds. Schedule a visit to confirm the fit.
based on 47 Google reviews
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Public Google reviewers rate Spring Lake Village highly. Reviewers highlight: beautiful landscaping and grounds, high-end amenities and facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Spring Lake Village is frequently praised for its stunning grounds, beautiful landscaping, and high-end amenities that many compare to a luxury cruise ship. However, recent reviews from family members highlight serious concerns regarding medical neglect during rehab, poor communication during emergencies, and a perceived decline in management quality following a change in ownership.
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Distribution · 92 analyzed
The owner primarily uses repetitive, templated responses for positive reviews, ranging from simple thanks to slightly more detailed brand statements. While they do respond to negative reviews, the responses often pivot to corporate identity or attempt to contradict the reviewer's claims.
Personalized based on this facility's data
Key Review Excerpts
“Horrible experience with my mother being sent there for rehab. They are a for profit establishment; privately owned. They neglected her after surgery.... 17 days and no stitches removed for a hip operation.”
“Our Dearest friends - did a great deal /comprehensive research on Retirement Communities, and almost selected "The PL in Monterey" Then, a good friend urged them to consider the impressive Spring Lake Villages in Santa Rosa.. This was the Best Idea ever.”
“Like a cruise ship on land!”
Source: CA Community Care Licensing Division
The inspection was a Case Management-Incident visit conducted to follow up on suspected adult/elder physical abuse. The analyst confirmed that responsible parties, including law enforcement, Ombudsman, and CDPH, were cross-reported. No deficiencies were observed or cited during this visit.
The facility underwent an unannounced annual required inspection. The LPA noted several positive observations regarding safety protocols, documentation, and facility maintenance. No deficiencies were cited during this visit.
This report details an investigation into a complaint regarding mold in the facility. The investigation found that the complaint was unfounded, as the facility management responded quickly to the initial report and ongoing repairs were in progress. No citations were issued during this visit.
The inspection identified two critical deficiencies related to safety and storage. First, unsecured cleaning carts containing chemicals were found accessible to residents. Second, a significant number of stairwells were missing required evacuation chairs, representing an immediate safety hazard.
This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.
This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.
This report details a Complaint Investigation regarding allegations of personal rights violations (fraudulent billing). The investigation found that the complaint was unsubstantiated, determining that there was insufficient evidence to prove alleged abuse. The facility reported that the billing system glitch has been addressed, and the executive director attests to proper system function.
The inspection was a Case Management-Annual Continuation visit. While most reviewed areas, including staff files, medication orders, and resident records, were found to be appropriate, one deficiency was noted regarding missing First Aid/CPR certificates for staff.
Front Porch Communities and Services
KECK, WILLIAM
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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