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Continuing Care

Spring Lake Village

Families consistently rate this highly — reviewers highlight beautiful landscaping and grounds. Schedule a visit to confirm the fit.

5555 Montgomery Drive, Santa Rosa, CA 95409679 bedsLicensed & Active
Google rating
4.4/5

based on 48 Google reviews

5
4
3
2
1

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What this means for your family

Spring Lake Village offers a beautiful, amenity-rich environment that is excellent for active seniors. However, families should exercise extreme caution regarding the rehab services and closely monitor medical follow-ups, as multiple recent reviews indicate significant failures in nursing care and emergency communication.

Google Reviews

Google Reviews

48 reviews on Google
Spring Lake Village is frequently praised for its stunning grounds, beautiful landscaping, and high-end amenities that many compare to a luxury cruise ship. However, recent reviews from family members highlight serious concerns regarding medical neglect during rehab, poor communication during emergencies, and a perceived decline in management quality following a change in ownership.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean5.0Activities9.0Meds1.0MemoryN/AComms2.0Value4.0

Strengths

  • Beautiful landscaping and grounds
  • High-end amenities and facilities
  • Exceptional dining options
  • Scenic and peaceful environment

Concerns

  • Medical neglect and lack of follow-up care in rehab (mentioned by 2 reviewers)
  • Poor emergency communication and evacuation procedures
  • Perceived decline in management accountability

Rating Trends

Tap a year to see what changed

234'15(4)'17(19)'19(1)'22(5)'24(7)'26(1)

Distribution · 92 analyzed

5
66
4
12
3
2
2
2
1
10

How They Respond to Reviews

60%response rate
Generic

The owner primarily uses repetitive, templated responses for positive reviews, ranging from simple thanks to slightly more detailed brand statements. While they do respond to negative reviews, the responses often pivot to corporate identity or attempt to contradict the reviewer's claims.

Questions for Your Tour

  • 1The grounds and landscaping look absolutely stunning; what are some of the favorite outdoor spaces for residents to enjoy during the warmer months?
  • 2With such high praise for your dining options, could you tell us more about how the menus are designed and how much flexibility residents have with meal times?
  • 3In the event of an unexpected medical situation or an after-hours emergency, what specific protocols are in place to ensure residents and families are notified immediately?
  • 4How does the care team manage medication administration and follow-up care, especially for residents transitioning from rehab back to independent living?
  • 5We noticed the management team is very active in engaging with the community online; how would you describe the current communication style between the administration and the residents' families?
  • 6What kind of daily activities or social clubs are available to help new residents connect with the community and stay engaged with the campus?

Personalized based on this facility's data


Key Review Excerpts

Horrible experience with my mother being sent there for rehab. They are a for profit establishment; privately owned. They neglected her after surgery.... 17 days and no stitches removed for a hip operation.

Rehab patient's family · 2024☆☆☆☆

Our Dearest friends - did a great deal /comprehensive research on Retirement Communities, and almost selected "The PL in Monterey" Then, a good friend urged them to consider the impressive Spring Lake Villages in Santa Rosa.. This was the Best Idea ever.

Long-term resident's friend · 2021★★★★★

Like a cruise ship on land!

Visitor · 2018★★★★★
Source: 48 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

13total
2 Type A— immediate health risk
4 Type B— non-compliance
Clean record— no deficiencies found
Oct 2, 2025Other
Clean

The inspection was a Case Management-Incident visit conducted to follow up on suspected adult/elder physical abuse. The analyst confirmed that responsible parties, including law enforcement, Ombudsman, and CDPH, were cross-reported. No deficiencies were observed or cited during this visit.

Jul 29, 2025Inspection
Clean

The facility underwent an unannounced annual required inspection. The LPA noted several positive observations regarding safety protocols, documentation, and facility maintenance. No deficiencies were cited during this visit.

Feb 7, 2025Complaint
Clean

This report details an investigation into a complaint regarding mold in the facility. The investigation found that the complaint was unfounded, as the facility management responded quickly to the initial report and ongoing repairs were in progress. No citations were issued during this visit.

Aug 16, 2024Inspection
Clean

The inspection identified two critical deficiencies related to safety and storage. First, unsecured cleaning carts containing chemicals were found accessible to residents. Second, a significant number of stairwells were missing required evacuation chairs, representing an immediate safety hazard.

May 10, 2024Complaint
Clean

This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.

May 10, 2024Complaint
Clean

This report details a Complaint Investigation conducted regarding allegations of staff refusing to administer medication to a resident. The investigation found the allegations to be Unsubstantiated based on document review and observations. No deficiencies were cited during the visit.

Apr 26, 2024Complaint
Clean

This report details a Complaint Investigation regarding allegations of personal rights violations (fraudulent billing). The investigation found that the complaint was unsubstantiated, determining that there was insufficient evidence to prove alleged abuse. The facility reported that the billing system glitch has been addressed, and the executive director attests to proper system function.

Aug 29, 2023Other
Clean

The inspection was a Case Management-Annual Continuation visit. While most reviewed areas, including staff files, medication orders, and resident records, were found to be appropriate, one deficiency was noted regarding missing First Aid/CPR certificates for staff.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Front Porch Communities and Services

Administrator

KECK, WILLIAM

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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