Spring Arbor of Kinston
Families consistently rate this highly — reviewers highlight friendly and accommodating staff. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
While some families praise the staff's kindness and the facility's beauty, the recent emergence of severe allegations regarding neglect and regulatory issues is a major red flag. We strongly advise families to conduct their own independent inspections and check recent state health department reports before making a decision.
Google Reviews
Google Reviews
8 reviews analyzed“Families may find comfort in the facility's friendly, accommodating staff and beautiful building, particularly for memory care needs. However, there is a significant and serious allegation regarding neglect and the subversion of regulatory oversight that requires thorough investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and accommodating staff
- Beautifully maintained building
- Quality memory care options
- Patient and helpful transition process
Concerns
- Allegations of neglect and regulatory subversion
- Inadequate staffing levels
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and accommodating the staff is here; how do you ensure that same level of personal care is maintained during shift changes?
- 2Since the building is so beautifully maintained, could you show us the specific areas where residents enjoy spending their afternoons?
- 3How does the team support a new resident through the transition process to ensure they feel comfortable and at home right away?
- 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5How do you ensure consistent and clear communication with family members regarding a resident's daily well-being and any updates?
- 6Can you tell us more about the specific programming and activities available for those in the memory care community?
Personalized based on this facility's data
Key Review Excerpts
“Spring Arbor of Kinston was so helpful in the process of working with my dad. They were patient and friendly during his stay.”
“This is an exceptional assisted living community with a memory care option. They are well trained and truly care about the residents living there!”
“They have had a lot of change over, but the consistent staff is very friendly and accommodating and the facility is maintained.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 16, 2025Follow-up
The facility failed to provide proper table service for residents, specifically lacking necessary non-disposable place settings. Required items such as napkins, knives, forks, spoons, plates, and beverage containers were not consistently available during meals.
The facility failed to ensure medications were administered within scheduled times and lacked proper follow-through on new order processes. Additionally, there were deficiencies in Med Tech training regarding medication cart audits, shift-to-shift reports, and EHR documentation.
The facility failed to timely notify the County Department of Social Services (DSS) regarding resident incidents. Specifically, the Executive Director failed to email the required incident report to County DSS following a resident incident.
Jan 31, 2025Complaint
The facility failed to ensure one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, a resident's two-step testing record showed an undocumented first skin test and a second step consisting of a chest x-ray that did not mention tuberculosis. The Resident Care Coordinator was unaware that a chest x-ray could be used as the second step for TB screening.
Jan 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 28, 2024Other
The facility failed to ensure medications were administered as ordered for one resident during the 8:00am medication pass. Specifically, medications that were not recommended to be crushed, such as Aspirin EC, Metoprolol Succinate ER, and Potassium Chloride ER, were improperly handled despite orders to provide medications in pudding or applesauce.
Jun 9, 2022Follow-up
The facility failed to notify the primary care provider (PCP) regarding changes in condition and clinical parameters for 2 of 5 sampled residents. Specifically, the facility did not notify the PCP for finger stick blood sugars and blood pressures that were outside of ordered parameters, nor for a resident who required a follow-up appointment after a fall.
Jun 9, 2022Follow-up
The facility failed to notify primary care providers regarding changes in resident condition and clinical parameters. Specifically, physicians were not notified of finger stick blood sugars and blood pressures that were outside of ordered parameters, nor were they notified of a resident's injury from a fall requiring follow-up.
The facility failed to ensure residents received care and services that are adequate, appropriate, and in compliance with physician orders and state regulations. This was evidenced by the failure to follow clinical protocols regarding physician notification for changes in resident status.
Jun 9, 2022Follow-up
The facility failed to notify the primary care provider (PCP) regarding changes in condition and clinical parameters for 2 of 5 sampled residents. Specifically, the facility did not notify the PCP for finger stick blood sugars and blood pressures that were outside of ordered parameters, nor for a resident who required a follow-up appointment after an injury from a fall.
Mar 25, 2022Follow-up
The facility failed to provide supervision in accordance with a resident's assessed needs, as evidenced by one resident sustaining seven unwitnessed falls between January and March 2022. Specifically, the resident's care plan lacked documented fall interventions, and the required 'rose card' for high-risk residents was not present in the room.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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