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Nursing HomeMedicaid Investigative

Signature Healthcare of Kinston

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

907 Cunningham Road, Kinston, NC 28501106 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 54 Google reviews

5
4
3
2
1
Signature Healthcare of Kinston Nursing Home in Kinston, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 4.0)
  • High staff turnover (60%)
  • High RN turnover (76%)

Below average in NC · Below recommended RN staffing · Above average staffing · Below chain average · $11,638 in fines

Source: Medicare data

What this means for your family

While the facility offers effective rehabilitation services and engaging activities, recent reviews indicate a concerning decline in basic hygiene and staff responsiveness. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of rooms and observe staff-to-resident interactions before making a decision.

Google Reviews

Google Reviews

54 reviews on Google
Signature Healthcare of Kinston receives highly polarized feedback, with many families praising the physical therapy and nursing staff for their dedication, while others report severe neglect and communication failures. Recurring complaints highlight issues with hygiene, slow response times, and a lack of empathy during end-of-life care. Prospective families should be aware that while some residents have positive rehabilitation outcomes, there are significant concerns regarding basic care standards and administrative follow-through.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities9.0Meds5.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Warm and attentive individual staff members
  • Engaging activities and social programs
  • Clean and welcoming environment (noted by some)

Concerns

  • Slow response times to call lights and resident needs (mentioned by 4 reviewers)
  • Poor hygiene standards including unclean rooms and delayed bathing (mentioned by 3 reviewers)
  • Lack of empathy and poor communication during discharge or end-of-life (mentioned by 3 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'20(8)'22(2)'24(12)'26(3)

Distribution · 54 analyzed

5
31
4
7
3
1
2
2
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
  • 3I see that your physical and occupational therapy programs are highly regarded; how do you integrate these services into the daily routine to help residents maintain their independence?
  • 4Could you walk me through your facility's process for maintaining room hygiene and ensuring consistent bathing schedules for residents?
  • 5Given the recent feedback regarding communication during sensitive times, what steps are you taking to ensure families feel supported and informed during end-of-life care or discharge transitions?
  • 6What is the process for ensuring that residents receive personalized attention and empathy from staff members throughout the day?

Personalized based on this facility's data


Key Review Excerpts

I honestly think my loved one starved to death. She went from thriving in the inhouse hospital therapy in Greenville to dying at Signature after 3 months and 2 days.

Long-term resident's family · 2024☆☆☆☆

This facility is unacceptable from me walking into her room seeing the floor unswept the smell of unclean air and the water in bathroom smelled! I was unable to wash the smell off my hands.

Family member · 2025★★☆☆☆

I came here unable to walk or use my hands, and physical therapy has gotten me to be able to do both. I’ve made many close friends of those I’ve encountered here, and the food is absolutely amazing.

Rehab patient · 2023★★★★★
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
NC
16.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.3%
NC
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
NC
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.8%
Better than Avg
Here
15.8%
US
19.4%
NC
21.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
93.4%
NC
91.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.4%
Worse than Avg
Here
9.4%
US
4.9%
NC
5.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Better than Avg
Here
83.5%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (5.6)
8 complaint-triggered
$11,638 in fines

Families have filed complaints that led to citations for resident protection and abuse prevention failures, with some appearing uncorrected as recently as December 2024. The facility shows recurring problems in three main areas: fire safety and building maintenance, resident assessment and care planning, and protection from abuse and neglect. While most violations are corrected, the pattern of repeated issues across multiple surveys suggests ongoing operational challenges that families should discuss during visits.

Dec 9, 2025Routine
4
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0641Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Dec 9, 2025Complaint
4
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 17, 2024Routine
14
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 17, 2024Complaint
1
0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 13, 2023Complaint
3
0557Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 13, 2023Routine
9
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Jul 13, 2023

$11,638

Ownership & Operations

Who Operates This Facility

Owner / Operator

Signature Healthcare of Kinston

Organization Type

for profit

Chain Affiliation

Chain Name

Signature Healthcare

Chain Size

68 facilities nationwide

Chain avg rating: 3.0/5 · Rank 54 of 70

Ownership & Management

Owners

Shc Lp Holdings LLC

Owner · Organization

100%

Asbr Holdings LLC

Owner (parent company) · Organization

Jjla LLC

Owner (parent company) · Organization

Lpsnf LLC

Owner (parent company) · Organization

Wheaten LLC

Owner (parent company) · Organization

Steier III, Elmer

Owner (parent company)

Key personnel

Jones, StevenW-2 Managing EmployeeHarrison, JohnOfficer / DirectorSignature Healthcare LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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