Signature Healthcare of Kinston
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (60%)
- High RN turnover (76%)
Below average in NC · Below recommended RN staffing · Above average staffing · Below chain average · $11,638 in fines
What this means for your family
While the facility offers effective rehabilitation services and engaging activities, recent reviews indicate a concerning decline in basic hygiene and staff responsiveness. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of rooms and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
54 reviews on Google“Signature Healthcare of Kinston receives highly polarized feedback, with many families praising the physical therapy and nursing staff for their dedication, while others report severe neglect and communication failures. Recurring complaints highlight issues with hygiene, slow response times, and a lack of empathy during end-of-life care. Prospective families should be aware that while some residents have positive rehabilitation outcomes, there are significant concerns regarding basic care standards and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm and attentive individual staff members
- Engaging activities and social programs
- Clean and welcoming environment (noted by some)
Concerns
- Slow response times to call lights and resident needs (mentioned by 4 reviewers)
- Poor hygiene standards including unclean rooms and delayed bathing (mentioned by 3 reviewers)
- Lack of empathy and poor communication during discharge or end-of-life (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3I see that your physical and occupational therapy programs are highly regarded; how do you integrate these services into the daily routine to help residents maintain their independence?
- 4Could you walk me through your facility's process for maintaining room hygiene and ensuring consistent bathing schedules for residents?
- 5Given the recent feedback regarding communication during sensitive times, what steps are you taking to ensure families feel supported and informed during end-of-life care or discharge transitions?
- 6What is the process for ensuring that residents receive personalized attention and empathy from staff members throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“I honestly think my loved one starved to death. She went from thriving in the inhouse hospital therapy in Greenville to dying at Signature after 3 months and 2 days.”
“This facility is unacceptable from me walking into her room seeing the floor unswept the smell of unclean air and the water in bathroom smelled! I was unable to wash the smell off my hands.”
“I came here unable to walk or use my hands, and physical therapy has gotten me to be able to do both. I’ve made many close friends of those I’ve encountered here, and the food is absolutely amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations for resident protection and abuse prevention failures, with some appearing uncorrected as recently as December 2024. The facility shows recurring problems in three main areas: fire safety and building maintenance, resident assessment and care planning, and protection from abuse and neglect. While most violations are corrected, the pattern of repeated issues across multiple surveys suggests ongoing operational challenges that families should discuss during visits.
Dec 9, 2025Routine4
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 9, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 17, 2024Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 17, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 13, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 13, 2023Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Jul 13, 2023
$11,638
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Kinston
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 54 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit shcofkinston.com
Medicare data downloads
Original nursing home datasets
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