Nursing HomeMedicaid Investigative

Nc State Veterans Home-Kinston

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2150 Hull Road, Kinston, NC 28504|100 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 86 Google reviews

(252) 939-8000 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)

Below average in NC · Meets national RN staffing standard · Above recommended total nurse staffing · $74,987 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers exceptional physical and occupational therapy, making it a strong candidate for veterans requiring intensive rehabilitation. However, families should be proactive in monitoring daily care and should insist on clear, written communication protocols with administration, as multiple reviewers noted lapses in follow-up and responsiveness.

Google Reviews

86 reviews on Google

“The NC State Veterans Home in Kinston is widely praised for its clean, well-maintained environment and a dedicated therapy team that many families credit with significant improvements in their loved ones' mobility and health. However, recurring concerns regarding inconsistent nursing responsiveness, administrative communication, and occasional lapses in basic care protocols suggest that the quality of experience can vary significantly depending on the unit and shift.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Highly effective physical and occupational therapy
Compassionate and respectful nursing staff
Strong focus on veteran-centered care

Concerns

Inconsistent nursing responsiveness and slow call-bell response times (mentioned by 4 reviewers)
Staff observed using personal phones while on duty (mentioned by 3 reviewers)
Poor administrative communication and lack of follow-up on requests (mentioned by 4 reviewers)
Inadequate hygiene protocols or lapses in basic care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 68 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how much the staff focuses on veteran-centered care; how do you incorporate a resident's military history into their daily activities?
2We noticed many people praise the cleanliness of the facility, but how do you ensure consistent hygiene protocols are followed during every shift?
3Since the therapy team is so highly regarded here, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
4How does the nursing team manage call-bell responses to ensure that residents receive timely assistance when they need it?
5What is the best way for us to communicate with the administration if we have a follow-up request or a concern about our loved one's care?
6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapy is fantastic. The local rehab/nursing home had pretty much written my husband off and sent him home to basically die. He is now and has been walking with help and improving each day.”

Rehab patient's spouse · 2025★★★★★

“The daily care provided to my Father is a 5:5. He is always clean, they are compassionate and treat him with dignity and respect. The administrative side as it relates to monitoring his disease progress and management and progression has been a very different experience.”

Long-term resident's family · 2023★★☆☆☆

“CNAs on Bravo hall sitting & playing on their phones & doing minimal care . ID badges always turned over so I don't know anyone's . name . I've requested a diverter for a vent in my husband room because it's blowing cold air on him . After several requests nothing has been done.”

Long-term resident's family · 2025★★★☆☆

Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.90hrs

Registered nurses for medical care

Total Nursing

5.09hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

12.1%

5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.1%

Better than Avg

Here

10.1%

15.3%

20.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.1%

Better than Avg

Here

11.1%

19.4%

21.0%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

93.4%

91.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

15.5%

14.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

14.4%

16.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

78.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.2%

Better than Avg

Here

93.2%

81.8%

80.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.3%

Worse than Avg

Here

3.3%

1.6%

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

5penalties

Near state avg (5.6)

8 complaint-triggered

$74,987 in fines

This facility has a concerning pattern of repeated violations, with families filing 8 complaint-triggered deficiencies across multiple surveys. The most recurring issues involve resident rights violations (particularly failure to notify families of incidents), abuse/neglect protection failures, and inadequate care planning. Critical problems with family notification and abuse protection have persisted across surveys from 2024 through 2025, indicating ongoing systemic issues despite correction plans.

Jul 28, 2025Complaint4 findings

0580Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 13, 2025Complaint2 findings

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 22, 2024Routine4 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Feb 29, 2024Complaint2 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 18, 2023Routine2 findings

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

Jul 28, 2025

$8,672

Fine

Jul 28, 2025

$8,673

Fine

Jan 13, 2025

$8,492

Fine

Jan 13, 2025

$8,492

Fine

Feb 29, 2024

$40,658

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nc State Veterans Home-Kinston

Organization Type

government

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Ownership & Management

Owners

Nc Department of Military and Veteran Affairs Nc Division of Vet

Owner · Organization

100%

Key personnel

Banks, KathleenOfficer / DirectorNc Department of Military and Veteran Affairs Nc Division of VetManagerArd, BonnieManagerBanks, KathleenManagerStephens, NicoleManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(252) 939-8000

pruitthealth.com

2150 Hull Road

Kinston, NC 28504

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

86 reviews from families & visitors

Official Website

Visit pruitthealth.com

Medicare data downloads

Original nursing home datasets

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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Miller's Family Care Home

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