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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Zero findings in latest survey
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
The NC State Veterans Home in Kinston is widely praised for its clean, well-maintained environment and a dedicated therapy team that many families credit with significant improvements in their loved ones' mobility and health. However, recurring concerns regarding inconsistent nursing responsiveness, administrative communication, and occasional lapses in basic care protocols suggest that the quality of experience can vary significantly depending on the unit and shift.
Quality Themes
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Concerns
Rating Trends
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Distribution · 69 analyzed
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Key Review Excerpts
“The physical and occupational therapy is fantastic. The local rehab/nursing home had pretty much written my husband off and sent him home to basically die. He is now and has been walking with help and improving each day.”
“The daily care provided to my Father is a 5:5. He is always clean, they are compassionate and treat him with dignity and respect. The administrative side as it relates to monitoring his disease progress and management and progression has been a very different experience.”
“CNAs on Bravo hall sitting & playing on their phones & doing minimal care . ID badges always turned over so I don't know anyone's . name . I've requested a diverter for a vent in my husband room because it's blowing cold air on him . After several requests nothing has been done.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of repeated violations, with families filing 8 complaint-triggered deficiencies across multiple surveys. The most recurring issues involve resident rights violations (particularly failure to notify families of incidents), abuse/neglect protection failures, and inadequate care planning. Critical problems with family notification and abuse protection have persisted across surveys from 2024 through 2025, indicating ongoing systemic issues despite correction plans.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Jul 28, 2025
$8,672
Fine
Jul 28, 2025
$8,673
Fine
Jan 13, 2025
$8,492
Fine
Jan 13, 2025
$8,492
Fine
Feb 29, 2024
$40,658
Nc State Veterans Home-Kinston
government
Pruitthealth
95 facilities nationwide
Owners
Nc Department of Military and Veteran Affairs Nc Division of Vet
Owner · Organization
Key personnel
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86 reviews from families & visitors
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These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
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