A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 22 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 18%
Splendido at Rancho Vistoso has a middle-range Medicare overall rating. Strengths include high-quality, well-maintained physical facilities. Some reviewers note concerns about concerns regarding staffing levels and quality of care (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Splendido at Rancho Vistoso is a large, upscale retirement community that receives high praise for its amenities, social atmosphere, and physical facilities. However, some families have expressed significant concerns regarding administrative changes, staffing levels, and the facility's willingness to retain residents as their medical needs increase.
Quality Themes
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Distribution · 23 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“I believe Splendido is the only planned retirement community in Tucson that provides the 4 levels of care necessary for a CCRC - independent living, assisted living, memory care & skilled nursing care.”
“I can’t speak to being a resident there, but they are quick to reject patients in their skilled nursing - as they just did with my father.”
“As a family member of a resident of Splendido I am sad to say it's a major disappointment since they had an administration change this last year. Limited staff has brought down the quality of care dramatically.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
One family filed a complaint about safety hazards, which the facility corrected. The most recurring issues involve medication management, food safety, and accident prevention, with safety hazards appearing in multiple surveys. While all deficiencies have been corrected, the pattern of medication and safety concerns across different time periods suggests ongoing operational challenges that families should discuss during their visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
Sep 10, 2024
$8,018
Source: AZ State Licensing Agency
On September 17, 2025, an off-site desktop review to change the licensed capacity from 48 directed care to 20 directed care and 28 personal care was completed.
The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00138568, 00138813, and 00140883 conducted on August 12, 2025:
Based on observation and interview, the manager failed to ensure hot water temperatures were maintained between 95° F and 120° F in the areas of a facility used by residents. The deficient practice posed a health and safety risk to the residents. Findings include: 1. During a tour of the facility with E1, the Compliance Officer observed the hot water temperature in a resident’s bathroom measured 125° F. 2. In an interview, E1 acknowledged that the hot water temperature was not maintained between 95° F and 120° F in the areas of a facility used by residents.
The Risk Based complaint survey was conducted on May 1, 2025, for the investigation of complaints #AZ00164244, AZ00157386, AZ00158054, AZ00165058, AZ00163850, AZ00166270, AZ00165666. The following deficiencies were cited:
Violation cited
The State compliance survey was conducted 03/25/2025 through 03/28/2025, in conjunction with the investigation of Compliaints .The AZ00219855 following deficiencies were cited:
Violation cited
Violation cited
An investigation of intake #AZ00215696 and AZ00215612 was conducted on September 9 through September 10, 2024. The following deficiencies were cited:
Based on clinical record review, interviews, review of facility policies and the State Agency (SA) complaint tracking system, the facility failed to use a two-person transfer, as identified by the comprehensive care plan, resulting in the resident #1's fall with injury. The deficient practice could result in increased risk of injury to the resident. Findings include: Resident #1 was admitted to the facility on February 23, 2022 with diagnoses of unspecified dementia, degenerative disease of nervous system and repeated falls. A review of a Minimum Data Set (MDS) assessment dated July 10, 2024 revealed a staff assessment for mental status indicating resident #1 had a memory problem with both short-term memory and long-term memory. It was also assessed that resident #1's cognitive skills for daily decision making to be moderately impaired. The same MDS assessment also indicated resident #1 was entirely dependent on staff for assistance or the assistance of 2 or more helpers required with sit to stand and bed-to-chair transfer. The MDS also revealed the resident was receiving hospice care. A review of the physician's orders revealed the following orders; Hoyer lift for transfers only, which was dated March 22, 2024. A review of a comprehensive care plan revealed a focus on the resident's risks of falls due to his use of psychotropic medications and fall risk score. An intervention was initiated on March 25, 2024 that indicated resident #1 was a two person assist with Hoyer lift with transfers. A review of the facility's assessment titled, "Assessment Criteria for Safe Resident Handling and Movement," dated July 5, 2024 indicated resident #1 was not weight bearing as they did not have any bilateral upper-extremity strength. The same assessment also indicated resident #1 was a 2-person transfer by staff with a full body lift with full sling. A review of the progress notes for resident #1 revealed an entry dated September 2, 2024 that was created by Licensed Practical Nurse (LPN/Staff #147). The note revealed that staff #147 was summoned to resident #1's room by another staff member. The note continues to indicate that resident #1 was sitting on the floor with a CNA and that the "CNA stated she slid him down to the floor when trying to transfer to (wheelchair)". The note indicated that staff #147 and three other staff members assisted the resident into the wheelchair and vitals were taken. A review of another progress note for resident #1 which was dated September 3, 2024 and was created by LPN/Staff #53. The note indicated resident #1 was complaining of pain when he moved in bed and during peri-care. At this time, the resident was assessed and it was noted that there was bruising to the lateral right knee with some swelling. The note indicates that a new order for increased morphine and an x-ray was received. A review of the physician's orders revealed an order for an X-ray to the right knee and hip due to increased pain caused by a fall which was date
Based on clinical record review, interviews, review of facility policies and the State Agency (SA) complaint tracking system, the facility failed to use a two-person transfer, as identified by the comprehensive care plan, resulting in the resident #1's fall with injury. Findings include: Resident #1 was admitted to the facility on February 23, 2022 with diagnoses of unspecified dementia, degenerative disease of nervous system and repeated falls. A review of a Minimum Data Set (MDS) assessment dated July 10, 2024 revealed a staff assessment for mental status indicating resident #1 had a memory problem with both short-term memory and long-term memory. It was also assessed that resident #1's cognitive skills for daily decision making to be moderately impaired. The same MDS assessment also indicated resident #1 was entirely dependent on staff for assistance or the assistance of 2 or more helpers required with sit to stand and bed-to-chair transfer. The MDS also revealed the resident was receiving hospice care. A review of the physician's orders revealed the following orders; Hoyer lift for transfers only, which was dated March 22, 2024. A review of a comprehensive care plan revealed a focus on the resident's risks of falls due to his use of psychotropic medications and fall risk score. An intervention was initiated on March 25, 2024 that indicated resident #1 was a two person assist with Hoyer lift with transfers. A review of the facility's assessment titled, "Assessment Criteria for Safe Resident Handling and Movement," dated July 5, 2024 indicated resident #1 was not weight bearing as they did not have any bilateral upper-extremity strength. The same assessment also indicated resident #1 was a 2-person transfer by staff with a full body lift with full sling. A review of the progress notes for resident #1 revealed an entry dated September 2, 2024 that was created by Licensed Practical Nurse (LPN/Staff #147). The note revealed that staff #147 was summoned to resident #1's room by another staff member. The note continues to indicate that resident #1 was sitting on the floor with a CNA and that the "CNA stated she slid him down to the floor when trying to transfer to (wheelchair)". The note indicated that staff #147 and three other staff members assisted the resident into the wheelchair and vitals were taken. A review of another progress note for resident #1 which was dated September 3, 2024 and was created by LPN/Staff #53. The note indicated resident #1 was complaining of pain when he moved in bed and during peri-care. At this time, the resident was assessed and it was noted that there was bruising to the lateral right knee with some swelling. The note indicates that a new order for increased morphine and an x-ray was received. A review of the physician's orders revealed an order for an X-ray to the right knee and hip due to increased pain caused by a fall which was dated September 3, 2024. A review of a third progress note for resident #1, dated Sep
An onsite complaint survey was conducted on August 7, 2024 for the investigation of intake # AZ00214266, AZ00213926, AZ00213898, AZ00204123. There were no deficiencies cited.
An on-site investigation of complaints AZ00209448, AZ00209672, AZ00209701, AZ00209730 were conducted on June 24, 2024, and no deficiencies were cited.
Splendido at Rancho Vistoso
for profit
Mather Senior Living Communities
2 facilities nationwide
Owners
Tucson Mather Plaza LLC
Owner · Organization
Tucson Mather LLC
Owner (parent company) · Organization
Tucson Plaza LLC
Owner (parent company) · Organization
Key personnel
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