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Nursing Home Top Rated

Splendido at Rancho Vistoso

Strong Medicare quality ratings; families often praise high-quality, well-maintained physical facilities. Still worth an in-person visit.

13500 North Rancho Vistoso Blvd, Tucson, AZ 8575542 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 22 Google reviews

5
4
3
2
1
Splendido at Rancho Vistoso Nursing Home in Tucson, AZ — Street View
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What this means for your family

Splendido offers an excellent environment for independent living with high-end amenities and a strong social community. However, families should be cautious regarding the skilled nursing and assisted living components; specifically, ask about their criteria for resident retention and current staffing ratios to ensure your loved one will be supported if their health needs increase.

Google Reviews

Google Reviews

22 reviews analyzed
Splendido at Rancho Vistoso is a large, upscale retirement community that receives high praise for its amenities, social atmosphere, and physical facilities. However, some families have expressed significant concerns regarding administrative changes, staffing levels, and the facility's willingness to retain residents as their medical needs increase.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities9.0MedsN/AMemoryN/ACommsN/AValue8.0

Strengths

  • High-quality, well-maintained physical facilities
  • Diverse dining options and amenities
  • Active social environment for independent residents
  • Comprehensive continuum of care levels

Concerns

  • Concerns regarding staffing levels and quality of care (mentioned by 2 reviewers)
  • Difficulty retaining residents in skilled nursing as health needs progress (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'20(1)'22(3)'24(5)'26(1)

Distribution

5
15
4
1
3
0
2
0
1
6

How They Respond to Reviews

41%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high rating for staffing, how do you ensure that level of attention remains consistent for residents as their health needs transition from independent living to skilled nursing?
  • 2I noticed the facility has a very active social calendar; what are some of the most popular daily activities that help new residents feel integrated into the community?
  • 3With the recent state health inspection reports, could you walk me through the specific steps the facility has taken to address those findings and improve quality of care?
  • 4I appreciate that the leadership team is active in responding to feedback online; how do you typically incorporate family suggestions into your ongoing care planning?
  • 5Since some families have expressed questions about the transition process, how does your team manage the continuity of care when a resident’s medical requirements change?
  • 6What is your protocol for handling urgent medical needs, and how quickly can families expect to be notified if a change in a resident's health status occurs?

Personalized based on this facility's data


Key Review Excerpts

I believe Splendido is the only planned retirement community in Tucson that provides the 4 levels of care necessary for a CCRC - independent living, assisted living, memory care & skilled nursing care.

Long-term resident · 2022★★★★★

I can’t speak to being a resident there, but they are quick to reject patients in their skilled nursing - as they just did with my father.

Family member of prospective resident · 2024☆☆☆☆

As a family member of a resident of Splendido I am sad to say it's a major disappointment since they had an administration change this last year. Limited staff has brought down the quality of care dramatically.

Long-term resident's family · 2020☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
AZ
4.0%
Pima
4.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
14.4%
AZ
10.6%
Pima
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
AZ
20.6%
Pima
19.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Pima
97.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
AZ
94.6%
Pima
95.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
15.4%
AZ
11.2%
Pima
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
79.7%
AZ
87.3%
Pima
90.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
AZ
91.3%
Pima
91.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
AZ
1.1%
Pima
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (7.6)
1 complaint-triggered
$8,018 in fines

One family filed a complaint about safety hazards, which the facility corrected. The most recurring issues involve medication management, food safety, and accident prevention, with safety hazards appearing in multiple surveys. While all deficiencies have been corrected, the pattern of medication and safety concerns across different time periods suggests ongoing operational challenges that families should discuss during their visit.

Mar 28, 2025Routine
5
0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 10, 2024Complaint
1
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 6, 2023Routine
3
0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 25, 2022Routine
6
0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Federal Penalties

Fine

Sep 10, 2024

$8,018

State Inspection History

State Inspections

Source: AZ State Licensing Agency

12total
13deficiencies
Sep 17, 2025Other
CleanReport

On September 17, 2025, an off-site desktop review to change the licensed capacity from 48 directed care to 20 directed care and 28 personal care was completed.

Aug 12, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00138568, 00138813, and 00140883 conducted on August 12, 2025:

Environmental StandardsR9-10-820.A.6Corrected Sep 29, 2025

Based on observation and interview, the manager failed to ensure hot water temperatures were maintained between 95° F and 120° F in the areas of a facility used by residents. The deficient practice posed a health and safety risk to the residents. Findings include: 1. During a tour of the facility with E1, the Compliance Officer observed the hot water temperature in a resident’s bathroom measured 125° F. 2. In an interview, E1 acknowledged that the hot water temperature was not maintained between 95° F and 120° F in the areas of a facility used by residents.

May 1, 2025Complaint

The Risk Based complaint survey was conducted on May 1, 2025, for the investigation of complaints #AZ00164244, AZ00157386, AZ00158054, AZ00165058, AZ00163850, AZ00166270, AZ00165666. The following deficiencies were cited:

An administrator shall ensure that: R9-10-410.B.2. A resident is treated with dignity, respect, and consideration;R9-10-410.B.2.Corrected Jun 30, 2025

Violation cited

Mar 25, 2025Complaint
CleanReport

The State compliance survey was conducted 03/25/2025 through 03/28/2025, in conjunction with the investigation of Compliaints .The AZ00219855 following deficiencies were cited:

Mar 24, 2025Other
NFPA 101

Violation cited

NFPA 101

Violation cited

Sep 9, 2024Complaint

An investigation of intake #AZ00215696 and AZ00215612 was conducted on September 9 through September 10, 2024. The following deficiencies were cited:

25(d) Accidents.483.25(d)(1)(2)Corrected Oct 4, 2024

Based on clinical record review, interviews, review of facility policies and the State Agency (SA) complaint tracking system, the facility failed to use a two-person transfer, as identified by the comprehensive care plan, resulting in the resident #1's fall with injury. The deficient practice could result in increased risk of injury to the resident. Findings include: Resident #1 was admitted to the facility on February 23, 2022 with diagnoses of unspecified dementia, degenerative disease of nervous system and repeated falls. A review of a Minimum Data Set (MDS) assessment dated July 10, 2024 revealed a staff assessment for mental status indicating resident #1 had a memory problem with both short-term memory and long-term memory. It was also assessed that resident #1's cognitive skills for daily decision making to be moderately impaired. The same MDS assessment also indicated resident #1 was entirely dependent on staff for assistance or the assistance of 2 or more helpers required with sit to stand and bed-to-chair transfer. The MDS also revealed the resident was receiving hospice care. A review of the physician's orders revealed the following orders; Hoyer lift for transfers only, which was dated March 22, 2024. A review of a comprehensive care plan revealed a focus on the resident's risks of falls due to his use of psychotropic medications and fall risk score. An intervention was initiated on March 25, 2024 that indicated resident #1 was a two person assist with Hoyer lift with transfers. A review of the facility's assessment titled, "Assessment Criteria for Safe Resident Handling and Movement," dated July 5, 2024 indicated resident #1 was not weight bearing as they did not have any bilateral upper-extremity strength. The same assessment also indicated resident #1 was a 2-person transfer by staff with a full body lift with full sling. A review of the progress notes for resident #1 revealed an entry dated September 2, 2024 that was created by Licensed Practical Nurse (LPN/Staff #147). The note revealed that staff #147 was summoned to resident #1's room by another staff member. The note continues to indicate that resident #1 was sitting on the floor with a CNA and that the "CNA stated she slid him down to the floor when trying to transfer to (wheelchair)". The note indicated that staff #147 and three other staff members assisted the resident into the wheelchair and vitals were taken. A review of another progress note for resident #1 which was dated September 3, 2024 and was created by LPN/Staff #53. The note indicated resident #1 was complaining of pain when he moved in bed and during peri-care. At this time, the resident was assessed and it was noted that there was bruising to the lateral right knee with some swelling. The note indicates that a new order for increased morphine and an x-ray was received. A review of the physician's orders revealed an order for an X-ray to the right knee and hip due to increased pain caused by a fall which was date

An administrator shall ensure that:R9-10-425.A.1.b.Corrected Oct 4, 2024

Based on clinical record review, interviews, review of facility policies and the State Agency (SA) complaint tracking system, the facility failed to use a two-person transfer, as identified by the comprehensive care plan, resulting in the resident #1's fall with injury. Findings include: Resident #1 was admitted to the facility on February 23, 2022 with diagnoses of unspecified dementia, degenerative disease of nervous system and repeated falls. A review of a Minimum Data Set (MDS) assessment dated July 10, 2024 revealed a staff assessment for mental status indicating resident #1 had a memory problem with both short-term memory and long-term memory. It was also assessed that resident #1's cognitive skills for daily decision making to be moderately impaired. The same MDS assessment also indicated resident #1 was entirely dependent on staff for assistance or the assistance of 2 or more helpers required with sit to stand and bed-to-chair transfer. The MDS also revealed the resident was receiving hospice care. A review of the physician's orders revealed the following orders; Hoyer lift for transfers only, which was dated March 22, 2024. A review of a comprehensive care plan revealed a focus on the resident's risks of falls due to his use of psychotropic medications and fall risk score. An intervention was initiated on March 25, 2024 that indicated resident #1 was a two person assist with Hoyer lift with transfers. A review of the facility's assessment titled, "Assessment Criteria for Safe Resident Handling and Movement," dated July 5, 2024 indicated resident #1 was not weight bearing as they did not have any bilateral upper-extremity strength. The same assessment also indicated resident #1 was a 2-person transfer by staff with a full body lift with full sling. A review of the progress notes for resident #1 revealed an entry dated September 2, 2024 that was created by Licensed Practical Nurse (LPN/Staff #147). The note revealed that staff #147 was summoned to resident #1's room by another staff member. The note continues to indicate that resident #1 was sitting on the floor with a CNA and that the "CNA stated she slid him down to the floor when trying to transfer to (wheelchair)". The note indicated that staff #147 and three other staff members assisted the resident into the wheelchair and vitals were taken. A review of another progress note for resident #1 which was dated September 3, 2024 and was created by LPN/Staff #53. The note indicated resident #1 was complaining of pain when he moved in bed and during peri-care. At this time, the resident was assessed and it was noted that there was bruising to the lateral right knee with some swelling. The note indicates that a new order for increased morphine and an x-ray was received. A review of the physician's orders revealed an order for an X-ray to the right knee and hip due to increased pain caused by a fall which was dated September 3, 2024. A review of a third progress note for resident #1, dated Sep

Aug 7, 2024Complaint
CleanReport

An onsite complaint survey was conducted on August 7, 2024 for the investigation of intake # AZ00214266, AZ00213926, AZ00213898, AZ00204123. There were no deficiencies cited.

Jun 24, 2024Complaint
CleanReport

An on-site investigation of complaints AZ00209448, AZ00209672, AZ00209701, AZ00209730 were conducted on June 24, 2024, and no deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Splendido at Rancho Vistoso

Organization Type

for profit

Ownership & Management

Owners

Tucson Mather Plaza LLC

Owner · Organization

100%

Tucson Mather LLC

Owner (parent company) · Organization

50%

Tucson Plaza LLC

Owner (parent company) · Organization

50%

Key personnel

Manella, ChristopherOfficer / DirectorTucson Mather Plaza LLCManagerElster, Mary BethManagerMuhlbach, PeterManagerParham, MariaManager
Source: Medicare provider data

Contact

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References & Resources

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