Asov Borrower, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 90 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a vibrant social atmosphere. However, you should specifically inquire about the dining room management and staff culture to ensure the dining experience meets your expectations.
Google Reviews
Google Reviews
90 reviews analyzed“Families can expect a beautiful, resort-like environment with highly praised memory care services and a compassionate nursing staff. While the facility excels in activities and overall atmosphere, there are specific concerns regarding the conduct of the dining room management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Stunning, resort-style property and location
- Engaging and creative activity programming
- Professional and knowledgeable maintenance and leasing staff
Concerns
- Unprofessional behavior from dining room management (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care the management puts into responding to everyone's feedback; how does that culture of communication translate to the daily care of the residents?
- 2The property looks absolutely stunning and resort-like; how do the residents typically enjoy the outdoor spaces and the location?
- 3We've heard great things about the creative programming here; could you walk us through some of the specific activities or outings planned for this month?
- 4Since we are looking for a high level of attentiveness, how does the staff approach specialized care for residents who may be experiencing memory changes?
- 5We want to ensure the dining experience is a highlight of the day; could you tell us more about the current meal service and how much input residents have on the menu?
- 6In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care Unit at All Seasons is a top notch place. The staff is wonderful and caring for the residents. The management really knows how to run this type of unit.”
“The food was excellent and they even made special efforts to accommodate my mom's diabetic dietary needs without leaving her feeling 'cheated'.”
“The first person is Marian the nurse. She is attentive and genuinely compassionate and patiently explains things clearly . Marian takes the time to listen to the residents and families concerns and works towards a solution.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 11, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00204334 was conducted on September 11, 2024, and no deficiencies were cited.
Nov 28, 2023Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00201780 conducted on November 28, 2023:
Based on observation, documentation review, and interview, the manager failed to ensure medication stored by the facility was in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. Findings include: 1. During a tour of the facility the Compliance Officer observed in the medication closet stored with medications the following: - seven document boxes titled "Assisted Living Thinned Charts"; and - an unsecured oxygen tank in its upright position. 2. In an interview, E1 reported being unaware these documents were being stored in the medication closet and acknowledged that they were in the medication closet.
Based on record review, documentation review, and interview, the manager failed to ensure a caregiver provided current documentation of cardiopulmonary resuscitation (CPR) training before providing assisted living services, for one of five caregivers sampled. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency. Findings include: 1. A review of E3's personnel record revealed E3 was hired as a caregiver in April 2023. 2. A review of E3's personnel record revealed a National CPR Foundation CPR/Automated External Defibrillator (AED)/First Aid training certification. The course was taken on August 4, 2022. 3. An online search of the National CPR Foundation revealed this is an online course. 4. A review of documentation titled, "Staffing Training" revealed .... 1. Training on the following topics is included during caregiver orientation training and ongoing in-services. ... 3. Training for CPR and First aid will be done by a certified trainer to give CPR instruction. (American Red Cross, American Heart Assoc, The National Safety Council, etc..). Staff will be required to submit a copy of their CPR and First aid card upon employment. Staff will be required to update the CPR and First aid card every 2 years or by the expiration date on the care". 5. In an interview, E8 reported not realizing E3's CPR certification was an online course, and a hands-on demonstration was not performed. E8 and E1 reported E3 will be taken off caregiver duties until current proof of CPR training is provided.
Based on record review, documentation review, and interview, the manager failed to ensure an individual submitted documentation dated within 90 calendar days before the individual was accepted by the facility including whether the individual requires restraints for eight of eight residents sampled. The deficient practice posed a risk if the facility was unable to meet a resident's needs. Findings include: 1. A review of R1, R2, R3, R4, R5, R6, R7, and R8's medical records revealed a document titled "Determination for Admission". This document did not include the following: - if an individual is requesting or is expected to need restraints. 2. In an interview, E1 reported being unaware the verbiage for restraints was not on the admission paperwork. E1 acknowledged the document was missing this information.
Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. The deficient practice posed a risk if employees were unable to implement a disaster plan. Findings include: 1. A review of the facility's staffing schedule revealed three shifts: - 6:00 am - 2:00 pm (First Shift), - 2:00 pm to 10:00 pm (Second Shift), and - 10:00 pm - 6:00 am (Third Shift). 2. A review of documentation titled, "Disaster Drill" revealed the following information: - January 28, 2023, time: 10:00 am (first shift), - February 16, 2023, time: 2:00 pm (second shift), - March 7, 2023, time 5:00 am (third Shift), - April 13, 2023, 10:00 am (first shift), and - August 16, 2023, time 3:00 pm (second shift). There was no additional documentation or evidence to indicate a disaster drill was conducted on each shift at least once every three months and documented. 3. In an interview, E1, acknowledged the documentation was unavailable for review. Technical assistance was given on the last compliance survey completed on November 14, 2023.
Based on observation and interview, the manager failed to ensure oxygen containers were secured in an upright position. The deficient practice posed a potential explosion or leak of a compressed gas. Findings include: 1. During a tour of the facility, the Compliance Officer observed in the facility's medication closet a tall oxygen container was standing upright and unsecured. 2. In an interview, E1 acknowledged the oxygen container was not secured in an upright position.
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Google Reviews
90 reviews from families & visitors
Medicare data downloads
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