East End Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (57%)
Below average in PA · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
This facility has received multiple, serious reports of patient neglect and poor hygiene that should be considered major red flags. If you are still considering this location, we strongly advise you to conduct an unannounced visit to check for cleanliness and observe staff-to-patient interactions firsthand.
Google Reviews
Google Reviews
37 reviews on Google“East End Health & Rehab Center faces severe and consistent criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While some reviewers praise the clinical staff, these positive reports are frequently overshadowed by alarming accounts of unaddressed medical needs, facility-wide odors, and poor communication. Families should exercise extreme caution, as multiple reports suggest a pattern of neglect that compromises patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Some clinical staff noted as professional
- Individualized care mentioned by select observers
- Active engagement in some social activities like bingo
Concerns
- Facility-wide odor of urine and chemicals (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Rude, unprofessional, or abusive staff behavior (mentioned by 5 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you respond to every online review; how does that feedback loop help you improve the daily care and environment for your 144 residents?
- 2With the current CMS health inspection ratings, what specific steps is the leadership team taking to improve the facility's overall cleanliness and address concerns regarding odors?
- 3Can you walk me through your protocol for call lights, and how do you ensure that staff are consistently available to respond to resident needs in a timely manner?
- 4Given the feedback regarding dining experiences, could you describe how you monitor food quality and temperature to ensure residents are receiving nutritious and appetizing meals?
- 5I see that bingo is a popular activity here; what other daily social or therapeutic programs do you offer to keep residents engaged and active?
- 6How do you approach staff training and oversight to ensure that every resident receives professional, compassionate, and respectful care at all times?
Personalized based on this facility's data
Key Review Excerpts
“The staff doesn't care about your needs and this includes the nurses. The food is terrible and the lowest quality imaginable. I wasn't washed daily nor were my teeth brushed.”
“My mother almost died in this facility after not being fed. She's type 2 diabetes and is on insulin. She became unresponsive and then they overcompensated giving her too much insulin.”
“I refer to this facility as a hell hole. Rude non caring staff. How they pass any Medicare inspections I can't imagine. Cleanliness does not exist in this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a significant pattern of deficiencies across multiple surveys, with families filing complaint reports that triggered inspections. The most recurring issues involve infection control, medication management, and food safety, with problems appearing consistently across 2023-2025 surveys. While the facility reports correcting these deficiencies, the persistent recurrence of similar problems—particularly infection control appearing in all three survey periods—suggests ongoing operational challenges families should carefully consider.
Sep 12, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 16, 2024Routine10
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nov 2, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 2, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
East End Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 83 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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