Southwestern Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (65%)
- High RN turnover (54%)
Bottom 25% in PA · Below recommended RN staffing · Worst in IMPERIAL HEALTHCARE GROUP chain · $60,520 in fines
What this means for your family
This facility has a strong reputation for its physical therapy team, making it a potential option for short-term rehab. However, the recurring reports of neglect and slow response times are significant red flags; if you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care.
Google Reviews
Google Reviews
133 reviews on Google“Southwestern Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the therapy team and individual staff members for their kindness, while others report severe neglect, poor hygiene, and communication failures. While some visitors find the facility clean and welcoming, multiple reviewers describe a pattern of unresponsiveness, poor medication management, and inadequate staffing levels that compromise resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Many individual nurses and aides noted for kindness
- Helpful and professional admissions staff
- Generally clean and well-maintained facility (according to positive reviewers)
Concerns
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 6 reviewers)
- Inconsistent or poor medication management (mentioned by 4 reviewers)
- Staff unresponsiveness and lack of communication with families (mentioned by 5 reviewers)
- Inadequate food quality and meal service delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very professional; how do you work with families during the initial transition to ensure a smooth move-in?
- 2With the highly-regarded physical and occupational therapy teams here, how do you tailor rehabilitation plans to help residents regain their independence?
- 3What specific protocols are in place to ensure call buttons are answered promptly and resident needs are met immediately?
- 4How does the nursing staff manage medication schedules and double-check accuracy to ensure everything is handled correctly?
- 5Could you tell me more about the daily meal service and what steps are being taken to improve the variety and timing of food delivery?
- 6What are your current processes for maintaining high standards of cleanliness and hygiene in the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in a bad situation at another skilled nursing home after falling and breaking her arm. We were able to move her with the HUGE help from Director of Admissions Jessica Butker. She and the staff at Southwestern have been amazing to my mother and are helping her get back to her old self.”
“The nurses and staff have mostly been nice and dona good job. However, when you walk in the lobby and come to the building looks beautiful, when you get on the units they are not as beautiful. Not clean public restrooms is in great need of repair.”
“Currently resident in rm 130 wheelchair left arm has been broken for over 4 days. Staff has been notified repeatedly. This is Medicare definition of 'neglect'. No communication or don't care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 17 complaint-triggered deficiencies, indicating families have filed reports with regulators. Recurring problems appear in accident prevention and safety, pressure ulcer care, and food safety/nutrition services. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys in key care areas like wound care and safety supervision suggests ongoing quality challenges that warrant careful consideration during your visit.
Jan 24, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Jun 13, 2024Complaint11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 15, 2023Routine24
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Dec 15, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 6, 2023Complaint2
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 13, 2024
$60,520
Ownership & Operations
Who Operates This Facility
Southwestern Nursing and Rehabilitation Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Southwestern Healthcare Operations Holdings LLC
Owner · Organization
Ch Pa7 Snf Holdings LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
Sk Sw Operations Holdings LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit southwesternhc.com
Medicare data downloads
Original nursing home datasets
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