Rehabilitation Center at Jefferson Hills, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and nursing staff, making it a strong candidate for post-surgical recovery. However, families should be proactive in monitoring communication during discharge and ensure their loved one has a reliable way to signal for assistance, as responsiveness can occasionally be inconsistent.
Google Reviews
Google Reviews
66 reviews on Google“The Rehabilitation Center at Jefferson Hills receives high praise for its dedicated, compassionate nursing and therapy staff who are frequently credited with successful patient recoveries. While many families report a warm and attentive environment, there are recurring concerns regarding administrative communication, facility maintenance, and occasional lapses in basic care responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Professional and effective physical therapy team
- Welcoming and supportive environment for families
- Strong management follow-up and care planning
Concerns
- Poor communication and lack of follow-up from administration (mentioned by 2 reviewers)
- Inconsistent responsiveness to call buttons and patient needs (mentioned by 2 reviewers)
- Facility is older and in need of physical updates (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has been serving the community for some time, what is the current plan or timeline for any upcoming physical renovations or updates to the building?
- 2I noticed the CMS staffing rating is currently low; could you walk me through your current staffing model and how you ensure consistent responsiveness to call buttons throughout the day and night?
- 3Effective communication is very important to our family; what is the standard process for keeping us updated on care planning, and who is our primary point of contact if we have questions?
- 4The physical therapy team receives great feedback here—could you tell us more about how they coordinate with the nursing staff to ensure a resident's progress is maintained during their daily routine?
- 5What does a typical day look like for residents here in terms of social engagement and activities, and how do you encourage participation?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The management team met with us early on to develop a thoughtful and personalized care plan. The staff members who interacted with him daily were kind, friendly, and truly attentive to his needs.”
“I had a patient and friendly therapy staff, they understood limitations to injuries and adapted sessions to personal needs. They were family friendly as well, they answered all questions my husband asked and included him in discussions.”
“Don't expect return calls or communication. Father was discharged with Pt/OT that was never set up. Was told to 'just wait for a call'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of ongoing deficiencies, with families filing seven complaints that led to violations. The most recurring issues involve safety hazards and accident prevention, care quality standards, and medical record management. Problems span multiple years (2023-2025) across similar care areas, suggesting persistent operational challenges. While all violations show correction dates, the repeated nature of similar deficiencies indicates systemic issues that families should carefully consider before placement.
Feb 13, 2026Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 7, 2024Routine9
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Dec 1, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Federal Penalties
Fine
Mar 13, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Rehabilitation Center at Jefferson Hills, the
for profit
Ownership & Management
Owners
Ferraro, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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