Celebration Villa of South Hills
Families consistently rate this highly — reviewers highlight historically warm and compassionate staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
While this facility has a strong history of compassionate care and wonderful social activities, recent reviews indicate a troubling trend of understaffing and neglect. If you choose this facility, you must closely monitor hygiene care and meal assistance, as multiple families have reported significant delays in response to call bells.
Google Reviews
Google Reviews
38 reviews analyzed“Families should exercise caution due to recent reports of significant understaffing, neglect, and delays in basic care like hygiene and meal delivery. While older reviews highly praise the compassionate staff and welcoming atmosphere, recent feedback from 2025 and 2026 highlights critical failures in responsiveness and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Historically warm and compassionate staff
- Welcoming and 'homey' atmosphere
- Beautifully maintained landscaping and grounds
- Engaging social activities and events
Concerns
- Understaffing leading to neglect of basic care (hygiene/changing) (mentioned by 3 reviewers)
- Delays in responding to call bells (mentioned by 2 reviewers)
- Issues with cleanliness and facility maintenance (mentioned by 2 reviewers)
- Inconsistent meal delivery and assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how beautiful the grounds look; what kind of social activities or outdoor events do you host to keep residents engaged with each other?
- 2I noticed the management is very active in communicating with the community online; how do you typically share important updates or changes with families?
- 3With 139 residents, what is your process for ensuring that call bells are answered promptly and that everyone receives timely assistance with personal care?
- 4How does the dining team manage meal delivery and ensure that residents who need extra help with eating are properly supported?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6Since the atmosphere here feels so homey, how do you ensure that the cleanliness and maintenance of the individual resident rooms are kept up to a high standard?
Personalized based on this facility's data
Key Review Excerpts
“In search of a new home for my father, I discovered Celebration Villa of South Hills. During the first visit and tour, Roberta welcomed us and explained the services, charges, and admission process thoroughly.”
“My 92 year old mother in law has been at Atria South Hills for 6 months. In that time we have visited her a lot. Everyone there treats her with such kindness and compassion.”
“They don't check on love one often enough. Even when the call bell Is in place, I waited at least 30mintutes to 1 hr for them to change my love ones.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Celebration Villa of South Hills underwent 39 inspections, resulting in 15 clean reports and 57 recorded violations. Documented findings included issues with resident contracts, missing support plans, and certain safety concerns regarding emergency procedures and equipment.
Dec 1, 2025Routine
A resident's significant change assessment failed to identify Gallagher Home Health Services as a formal support or specify required care needs such as physical, occupational, or wound care. Additionally, the assessment lacked documentation for a resident's special health need for wound care.
Jun 5, 2025Routine
Resident records were not kept confidential and were accessible to unauthorized individuals.
Mar 25, 2025Routine
Direct care staffing hours provided were insufficient to meet the requirement of 2 hours of personal care per day for residents with mobility needs.
Staffing levels during the 11:00pm-7:00am shift were inadequate to ensure all residents could be evacuated in an emergency.
A medication cart containing numerous resident medications was found unlocked, unattended, and accessible.
Feb 10, 2025Routine
The resident's medical evaluation did not include a legible name or medical professional license number of the examiner.
The resident's assessment failed to reflect their need for supervision due to unsteady gait and did not indicate the use of hearing aids.
Sep 20, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 5, 2024Routine
The home failed to report an incident where a resident sustained a laceration and skin tear after being found on the floor.
Jul 11, 2024Routine
Staff failed to provide incontinence care after a call bell request and did not respond to subsequent repeated call bell notifications.
The dumpster lid was found open, exposing garbage bags to potential pests.
A resident's initial assessment failed to accurately reflect their need for assistance with toileting and incontinence care.
Feb 28, 2024Routine
An unannounced fire drill was not held during the month of January, 2024.
The fire drill record from 6/17/23 did not indicate if the drill was held in the AM or PM.
The interval between fire drills conducted during sleeping hours exceeded the 6-month requirement.
Ownership & Operations
Who Operates This Facility
Wg South Hills Sh LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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