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Public Google reviewers rate this highly and often mention compassionate and helpful sales and administrative staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate The Residence at Whitehall highly. Reviewers highlight: compassionate and helpful sales and administrative staff, spacious and well-appointed apartments. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Residence at Whitehall is highly regarded by many families for its welcoming atmosphere and the exceptional kindness of its sales and administrative staff, particularly Wendy. While many residents enjoy spacious apartments and a sense of community, some visitors have noted concerns regarding cleanliness in certain areas and inconsistent staffing during breakfast hours.
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Key Review Excerpts
“Wendy in the sales office was fantastic to work with when searching for a the right assisted living for my mother. We had some issues with the rehab facility my mom was at previously but Wendy went there to deal with the issues and meet my mom.”
“The life enrichment director (Lori) is amazing! She keeps everyone busy, entertained and happy. They play games, have happy hours, and have a nice community feeling where everyone looks out for each other.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Residence at Whitehall underwent 13 inspections, resulting in 5 clean reports and 27 violations. Documented findings include issues regarding staff training, incomplete background checks, and failures to follow required reporting procedures for certain incidents.
A direct care staff person did not receive the required fire safety and emergency preparedness orientation.
Carbon monoxide detectors in the 4th floor laundry room were installed less than 15 feet from a gas dryer.
The license inspection summary dated 8/21/24 was not posted in a conspicuous and public place.
A resident's assessment was not updated to reflect a significant change in care needs requiring secured dementia care.
Staff failed to provide required yes/no communication prompts and deactivated a resident's call pendant without providing necessary toileting assistance.
Carbon monoxide alarms were not installed near the natural gas fueled boilers or gas fueled dryers.
The administrator's record was not provided to Department agents upon request until the following day.
An unattended, unlocked chart room contained resident information visible on a communication log.
No deficiencies are reported in this inspection record.
Fire drill records were missing required details such as the number of residents/staff present, number of evacuations, and alarm operability.
The annual fire safety inspection and supervised fire drill was not completed within the required annual window.
A fire drill held during sleeping hours was not conducted within the required six-month interval.
Emergency telephone numbers were not posted near the telephone in the 4th floor living room.
A resident's glucometer was not calibrated to the current date and time.
The emergency exit door in the 1st floor laundry room was stuck shut and obstructed by salt.
A medication on the cart had an expiration date of 1/21/2022.
There was no soap available in the 4th floor men's bathroom.
Resident #2’s contract was not signed by the resident.
There were periods on 5/8/21 and 5/14/21 where no staff on duty were trained in first aid, obstructed airway techniques, and CPR.
The facility lacked documentation that staff person C had a high school diploma, GED, or active registry status.
Staff person D provided unsupervised personal care services before completing the required Department-approved training and competency test.
Criminal history checks were not completed for staff person A and staff person B.
No deficiencies are reported in this inspection record.
Cpf Living Communities Ii-Whitehall LLC
for profit
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