Southridge Specialty Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 5)
Below average in IA · Below recommended RN staffing · Below chain average · $45,406 in fines
What this means for your family
While the physical therapy team is frequently cited as a strength, the facility has serious, recurring reports of poor responsiveness to call lights and communication gaps. We strongly advise families to observe the facility during off-hours and ask specific questions about their protocol for following medical directives like DNR orders.
Google Reviews
Google Reviews
24 reviews on Google“Southridge Specialty Care receives highly polarized feedback, with some praising the physical therapy team and individual staff kindness, while others report significant neglect. Families frequently express frustration over long wait times for call light responses, poor communication, and concerns regarding the quality of care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Clean facility environment
- Some individual staff members are caring
Concerns
- Excessive wait times for call light responses (mentioned by 2 reviewers)
- Poor communication and lack of updates from staff (mentioned by 2 reviewers)
- High cost of services relative to perceived quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding your physical therapy team; could you tell me more about how they work with residents to maintain their mobility?
- 2How do you ensure that staff are able to respond quickly to call lights, especially during busier shifts?
- 3What is the process for keeping family members updated on any changes in a resident's health or daily well-being?
- 4Could you describe the dining experience here, specifically how much input residents have in their meal options and schedules?
- 5How is medication management handled to ensure accuracy and safety for every resident?
- 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“A special shout out to the wonderful physical therapy team.”
“I waited for 1 hr 15 minutes for someone, anyone to answer my call light. The whole time listening to Aides waking people up, take them to bathroom & get them dressed to go to breakfast.”
“If your loved one has a Doe Not Resusitate order they are so untrained they don't follow your loved one wishes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of Southridge's 44 deficiencies stem from families filing complaints, signaling ongoing care concerns. The facility shows persistent problems with medication management, nursing staffing adequacy, and care planning that recur across multiple surveys. While the provider reports correcting these issues, the repeated nature of deficiencies—particularly around medication errors and staffing—suggests systematic challenges that warrant careful consideration during your visit.
May 29, 2025Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 29, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 5, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Sep 26, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 20, 2024Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Sep 26, 2024
$45,406
Payment Denial
Sep 26, 2024
25-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 20, 2026ComplaintClean
Fed violations: 0, State violations: 0
Mar 10, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 12, 2026ComplaintClean
Fed violations: 0, State violations: 0
Oct 15, 2025OtherClean
Fed violations: 0, State violations: 0
May 30, 2025InspectionClean
Fed violations: 0, State violations: 0
May 29, 2025InspectionClean
Fed violations: 5, State violations: 0
Dec 17, 2024ComplaintClean
Fed violations: 0, State violations: 0
Nov 5, 2024ComplaintClean
Fed violations: 4, State violations: 1
Ownership & Operations
Who Operates This Facility
Southridge Specialty Care
nonprofit
Chain Affiliation
Care Initiatives
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 34 of 43
Ownership & Management
Owners
Care Initiatives
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit careinitiatives.org
Medicare data downloads
Original nursing home datasets
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