Accura Healthcare of Marshalltown
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 5)
- High staff turnover (51%)
- High RN turnover (80%)
Bottom 25% in IA · Critically understaffed (RN) · Worst in ACCURA HEALTHCARE chain · $9,350 in fines · Abuse citation
What this means for your family
Recent reviews indicate a concerning decline in the quality of care, specifically regarding hygiene and responsiveness. We strongly advise families to conduct an unannounced visit and speak directly with current residents or their families to verify if these issues with bathing and dietary management have been addressed.
Google Reviews
Google Reviews
14 reviews on Google“Accura Healthcare of Marshalltown has received increasingly critical feedback, particularly regarding basic hygiene and patient care standards. While some past reviews praised the food and staff, recent reports highlight significant concerns about neglect, including missed bathing, improper dietary management, and a lack of responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Historically praised food quality
- COVID-19 safety protocols
- Initial impressions of caring staff
Concerns
- Inconsistent or neglected hygiene and bathing (mentioned by 3 reviewers)
- Inadequate staffing and lack of patient responsiveness (mentioned by 3 reviewers)
- Poor dietary management and food quality issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, timely assistance for residents who need help with daily hygiene and bathing?
- 2I noticed some feedback regarding dietary services; how does your team manage individual nutritional needs and ensure that meal times are both high-quality and reliable for residents?
- 3With the current CMS staffing ratings, what specific steps is the leadership team taking to improve staff retention and ensure that residents receive responsive, attentive care throughout the day?
- 4How do you maintain clear and consistent communication with family members regarding changes in a resident's health or daily care plan?
- 5What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
- 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“They were never given the correct food for their eating restrictions, pt would go without bathing; and would wear the same clothes for over a week.”
“Call lights don't work. Showers are not given to patients. Care and concern of patients is second place to staff personal cell phones.”
“Understaffed and food was hit or miss. Mother spent 2 weeks there with very little help checking on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing complaints that triggered nearly half (25 of 52) of its deficiencies across multiple surveys. The most recurring problems involve care planning and assessments, medication management, and protection from abuse or neglect. While the facility reports correcting each violation, the persistent nature of complaints about resident safety, care quality, and medication errors across recent years suggests ongoing operational challenges that families should carefully consider.
Mar 12, 2026Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 24, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 9, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 24, 2025Complaint5
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Apr 24, 2025Routine10
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 15, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Nov 2, 2023
$9,350
Payment Denial
Nov 2, 2023
7-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 21, 2026ComplaintClean
Fed violations: 0, State violations: 0
Mar 12, 2026InspectionClean
Fed violations: 4, State violations: 1
Dec 30, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 24, 2025ComplaintClean
Fed violations: 3, State violations: 0
Oct 27, 2025OtherClean
Fed violations: 0, State violations: 0
Oct 9, 2025OtherClean
Fed violations: 4, State violations: 4
May 28, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 27, 2025InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Marshalltown
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 37 of 37 (Worst)
Ownership & Management
Owners
Accura Midwest Healthcare LLC
Owner · Organization
Leneave, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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