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Nursing HomeMedicaid Investigative

Accura Healthcare of Marshalltown

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2401 South Second Street, Marshalltown, IA 5015884 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 14 Google reviews

5
4
3
2
1
Accura Healthcare of Marshalltown Nursing Home in Marshalltown, IA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (17 vs median 5)
  • High staff turnover (51%)
  • High RN turnover (80%)

Bottom 25% in IA · Critically understaffed (RN) · Worst in ACCURA HEALTHCARE chain · $9,350 in fines · Abuse citation

Source: Medicare data

What this means for your family

Recent reviews indicate a concerning decline in the quality of care, specifically regarding hygiene and responsiveness. We strongly advise families to conduct an unannounced visit and speak directly with current residents or their families to verify if these issues with bathing and dietary management have been addressed.

Google Reviews

Google Reviews

14 reviews on Google
Accura Healthcare of Marshalltown has received increasingly critical feedback, particularly regarding basic hygiene and patient care standards. While some past reviews praised the food and staff, recent reports highlight significant concerns about neglect, including missed bathing, improper dietary management, and a lack of responsiveness to patient needs.

Quality Themes

Tap a score for details
Food4.0Staff2.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Historically praised food quality
  • COVID-19 safety protocols
  • Initial impressions of caring staff

Concerns

  • Inconsistent or neglected hygiene and bathing (mentioned by 3 reviewers)
  • Inadequate staffing and lack of patient responsiveness (mentioned by 3 reviewers)
  • Poor dietary management and food quality issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.72018(3)5.02019(1)5.02020(1)5.02021(1)5.02022(1)1.32023(3)3.02025(4)

Distribution · 14 analyzed

5
8
4
0
3
0
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, timely assistance for residents who need help with daily hygiene and bathing?
  • 2I noticed some feedback regarding dietary services; how does your team manage individual nutritional needs and ensure that meal times are both high-quality and reliable for residents?
  • 3With the current CMS staffing ratings, what specific steps is the leadership team taking to improve staff retention and ensure that residents receive responsive, attentive care throughout the day?
  • 4How do you maintain clear and consistent communication with family members regarding changes in a resident's health or daily care plan?
  • 5What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
  • 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and coordinating with local emergency services?

Personalized based on this facility's data


Key Review Excerpts

They were never given the correct food for their eating restrictions, pt would go without bathing; and would wear the same clothes for over a week.

Family member of resident · 2025☆☆☆☆

Call lights don't work. Showers are not given to patients. Care and concern of patients is second place to staff personal cell phones.

Local Guide · 2023☆☆☆☆

Understaffed and food was hit or miss. Mother spent 2 weeks there with very little help checking on her.

Family member of resident · 2023★★☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
19%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
15.3%
IA
17.5%
Marshall
15.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
15.4%
IA
19.4%
Marshall
16.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
14.4%
IA
17.6%
Marshall
13.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
IA
4.1%
Marshall
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
IA
25.9%
Marshall
20.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.5%
IA
20.7%
Marshall
23.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
IA
73.3%
Marshall
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
IA
84.0%
Marshall
83.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.5%
Worse than Avg
Here
5.5%
US
1.6%
IA
2.0%
Marshall
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Well above state avg (6.2)
25 complaint-triggered
$9,350 in fines

This facility has a concerning pattern of families filing complaints that triggered nearly half (25 of 52) of its deficiencies across multiple surveys. The most recurring problems involve care planning and assessments, medication management, and protection from abuse or neglect. While the facility reports correcting each violation, the persistent nature of complaints about resident safety, care quality, and medication errors across recent years suggests ongoing operational challenges that families should carefully consider.

Mar 12, 2026Routine
7
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 24, 2025Complaint
3
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 9, 2025Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 24, 2025Complaint
5
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Apr 24, 2025Routine
10
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 15, 2025Complaint
6
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Federal Penalties

Fine

Nov 2, 2023

$9,350

Payment Denial

Nov 2, 2023

7-day denial

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
27deficiencies
May 21, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Mar 12, 2026Inspection
Clean

Fed violations: 4, State violations: 1

Dec 30, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Nov 24, 2025Complaint
Clean

Fed violations: 3, State violations: 0

Oct 27, 2025Other
Clean

Fed violations: 0, State violations: 0

Oct 9, 2025Other
Clean

Fed violations: 4, State violations: 4

May 28, 2025Complaint
Clean

Fed violations: 0, State violations: 0

May 27, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Accura Healthcare of Marshalltown

Organization Type

for profit

Chain Affiliation

Chain Name

Accura Healthcare

Chain Size

41 facilities nationwide

Chain avg rating: 2.4/5 · Rank 37 of 37 (Worst)

Ownership & Management

Owners

Accura Midwest Healthcare LLC

Owner · Organization

100%

Leneave, Thomas

Owner (parent company)

30%

Key personnel

Conner, RobertW-2 Managing EmployeeElliott, CoreyW-2 Managing EmployeeToti, LisaW-2 Managing EmployeeLeneave, TedOfficer / DirectorLeneave, ThomasOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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