Southfield Wellness Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · $71,897 in fines
What this means for your family
While Southfield Wellness Community has a strong reputation for long-term care, recent feedback from rehab patients indicates significant lapses in sanitation and staff responsiveness. If considering this facility, we strongly recommend requesting a tour of the rehab wing and asking specifically about their protocols for patient safety and call-light response times.
Google Reviews
Google Reviews
11 reviews on Google“Southfield Wellness Community receives praise from long-term families who appreciate the caring staff and the facility's longevity in providing care. However, recent reports from short-term rehab patients highlight serious concerns regarding cleanliness, unexplained injuries, and slow staff response times.”
Quality Themes
Tap a score for detailsStrengths
- Long-term staff consistency
- Compassionate care for long-term residents
- Well-established facility reputation
Concerns
- Slow staff response times for assistance (mentioned by 2 reviewers)
- Poor cleanliness and sanitation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that many of your staff members have been with the community for a long time; how does that continuity of care benefit the residents' daily routines?
- 2What specific protocols do you have in place to ensure the facility remains exceptionally clean and sanitary for the residents?
- 3How do you manage call bells and ensure that staff can respond quickly when a resident needs immediate assistance?
- 4Can you tell me more about the daily activities and social engagement opportunities available to help residents stay active?
- 5What is the process for handling medical emergencies or changes in a resident's condition during the night?
- 6I saw that you are active in responding to feedback; how does the administration use resident or family concerns to implement improvements in care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always very clean & the staff is very knowledgeable & very caring.”
“Dirty spoons laying on the floor right along with a dirty disposable glove! When she called for help, it took forever to get a response from an employee!!!!!”
“The nurses and CNAs care about the residents. It truly helps having staff and managment that might know the residents family outside of the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 24 deficiencies, with persistent issues in basic care quality, safety supervision, and nursing staffing appearing repeatedly across surveys from 2022 to 2024. The facility struggles with providing appropriate treatment according to care plans, maintaining accident-free environments, and ensuring adequate nursing coverage, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Feb 19, 2026Routine13
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Feb 19, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 28, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 13, 2026Complaint1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Dec 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 18, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 4, 2024
$33,540
Fine
Nov 6, 2023
$38,357
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 19, 2026InspectionClean
Fed violations: 0, State violations: 0
Feb 19, 2026InspectionClean
Fed violations: 11, State violations: 1
Feb 4, 2026OtherClean
Fed violations: 0, State violations: 0
Jan 28, 2026OtherClean
Fed violations: 1, State violations: 1
Jan 21, 2026OtherClean
Fed violations: 0, State violations: 0
Jan 20, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 30, 2025ComplaintClean
Fed violations: 0, State violations: 0
Dec 17, 2025OtherClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Southfield Wellness Community
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Ownership & Management
Owners
Iowa Portfolio Opco Holdings LLC
Owner · Organization
Doros Generation Trust U/a/d 1/3/12
Owner (parent company) · Organization
Gpn Family Trust U/a/d 4/28/08
Owner (parent company) · Organization
Oakway Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.