Crestview Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in IA · Below recommended RN staffing · Above average staffing · $25,136 in fines
What this means for your family
Crestview is highly regarded for its compassionate staff and clean environment, making it a strong candidate for those prioritizing a welcoming atmosphere. While the care is excellent, families should be prepared for minor administrative hurdles at check-in and should proactively verify that all room equipment is in good working order upon move-in.
Google Reviews
Google Reviews
48 reviews on Google“Crestview Nursing & Rehab is consistently praised by visitors for its friendly, professional staff and clean, welcoming environment. Families appreciate the personalized care and the facility's ability to help residents transition, though some have noted minor frustrations with administrative check-in processes and occasional equipment maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Effective rehabilitation and transition support
Concerns
- Redundant or slow check-in/out procedures (mentioned by 2 reviewers)
- Equipment maintenance issues (e.g., broken beds) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent state citations, what specific steps is the leadership team taking to improve the facility's overall health inspection outcomes?
- 2I noticed the staffing rating is quite strong; how do you ensure that high level of attention remains consistent across all shifts?
- 3We've heard wonderful things about your rehabilitation team, but could you tell us how you manage and maintain the equipment in resident rooms to ensure everything stays in good working order?
- 4What is the current process for checking in and out of the facility, and are there any plans to streamline this to make it easier for families visiting frequently?
- 5Could you walk us through a typical day for a resident here, specifically regarding social activities and opportunities to engage with the rest of the community?
- 6How does your nursing staff coordinate with local hospitals or emergency services if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“Crestview has done a wonderful job taking care of our mother. First in skill care, then as a resident. They have prepared her to move to assisted living which is something we didn’t think would be possible a couple of months ago.”
“My mom’s bed is broken…. Won’t move up any more and she was told they don’t have any replacements! Lots of staff and most are nice and helpful!”
“The staff is helpful and friendly...they accomodate us for anything we need to make our visit more enjoyable. They have recently added a beautiful sun-porch and patio to sit outside and visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about safety hazards and pressure ulcer care at this facility, with ongoing concerns spanning multiple surveys. The most frequent issues involve safety hazards and accident prevention, care planning and assessments, and fire safety compliance. While all deficiencies show correction dates, the recurring nature of safety problems across surveys suggests persistent challenges in maintaining consistent standards.
Nov 17, 2025Routine13
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 6, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Oct 24, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Aug 29, 2023Routine12
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 6, 2025
$13,036
Fine
Aug 29, 2023
$12,100
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Dec 9, 2025InspectionClean
Fed violations: 0, State violations: 0
Nov 17, 2025InspectionClean
Fed violations: 5, State violations: 0
Feb 5, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jan 6, 2025ComplaintClean
Fed violations: 3, State violations: 2
Dec 16, 2024InspectionClean
Fed violations: 0, State violations: 0
Oct 24, 2024InspectionClean
Fed violations: 2, State violations: 0
Oct 11, 2023InspectionClean
Fed violations: 0, State violations: 0
Aug 29, 2023InspectionClean
Fed violations: 9, State violations: 1
Ownership & Operations
Who Operates This Facility
Crestview Nursing & Rehab
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit crestviewnrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.