Southern Utah Veterans Home - Ivins
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 169 Google reviews
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What this means for your family
The Southern Utah Veterans Home is highly regarded for its compassionate staff and clean, patriotic environment, making it an excellent choice for long-term and memory care. While the vast majority of feedback is glowing, families should be aware of a few recent, vague negative reviews and are encouraged to schedule a tour to observe the current atmosphere and staff interactions firsthand.
Google Reviews
Google Reviews
169 reviews on Google“The Southern Utah Veterans Home in Ivins is widely praised for its patriotic atmosphere, beautiful location, and dedicated staff who treat residents with dignity and respect. Families frequently highlight the facility's cleanliness, high-quality nursing care, and effective communication, though a small minority of recent reviews express significant dissatisfaction without providing specific details.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong focus on veteran-centered care
- Excellent communication with families
- Beautiful, scenic location
Concerns
- Lack of mandatory staff COVID-19 vaccination policy
- Recent negative experiences lacking specific detail (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your strong reputation for veteran-centered care, how do you incorporate military history or traditions into the daily activities and social life of the residents?
- 2I noticed the facility has a high staffing rating; how does this translate into the level of personalized attention my loved one will receive during their daily care routine?
- 3With the health inspection rating being a focus area, what specific improvements or internal audits have you implemented recently to address those findings?
- 4I appreciate how active you are in responding to feedback online; how do you typically handle family concerns or suggestions once a resident has moved in?
- 5What is your current approach to managing infection control and health safety protocols for residents, especially regarding staff vaccination and wellness policies?
- 6Since the location is so beautiful, what opportunities do residents have to enjoy the outdoor spaces or local scenery safely?
Personalized based on this facility's data
Key Review Excerpts
“My Dad has been at this facility for four years. It took a year to get him in and he was not real happy to go at first. He has Alzheimer’s and the problems that go along with that. At this time he is the most content that I have ever seen him, without any drugs to sedate him, he is calm, tells me “this is a good place” and “they take good care of me” also, he has said “the people are nice” and “the food is good”.”
“My husband has been in the Southern Utah Veteran's Home memory care unit for 3 months & it has been absolutely awesome! Their care & activities are beyond the normal care homes. We've had nothing but excellence in every aspect of his experiences there!”
“My father was at this care facility for 8 months. He received great care. He was treated with respect and tenderness. The doctors, nurse and social worker were absolutely top notch. The staff kept us informed in a very timely manner of any issues as they happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility had 14 deficiencies across two surveys, with 10 triggered by family complaints, signaling serious care concerns. Major issues involved resident rights violations, care planning problems, and medication management failures. While all deficiencies show correction dates, the high volume of complaint-driven findings in the most recent survey suggests families experienced significant problems with basic care standards and communication.
May 20, 2025Complaint10
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 20, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 28, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Ownership & Operations
Who Operates This Facility
Southern Utah Veterans Home - Ivins
for profit
Chain Affiliation
Avalon Health Care
15 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 13
Ownership & Management
Owners
Avalon Va Management LLC
Owner · Organization
Avalon Veterans Services, L.L.C.
Owner (parent company) · Organization
K-Team LLC
Owner (parent company) · Organization
Spencer K Kirton Individual Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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