Coral Desert Rehabilitation and Care
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 243 Google reviews
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What this means for your family
Coral Desert has a strong reputation for physical therapy and successful rehabilitation outcomes, making it a popular choice for post-surgical recovery. However, families must be aware of consistent reports regarding slow response times and neglect of basic needs. If your loved one cannot advocate for themselves, we strongly recommend frequent visits and active involvement in their care plan.
Google Reviews
Google Reviews
243 reviews on Google“Coral Desert Rehabilitation and Care receives highly polarized feedback, with many patients praising the facility for its effective physical therapy, clean environment, and dedicated staff. However, a significant number of families report serious concerns regarding neglect, slow response times for call lights, and poor communication during medical transitions. While many patients report successful recovery, others warn that the facility may be understaffed and unsuitable for patients who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and supportive nursing staff
- Strong focus on patient recovery and independence
Concerns
- Slow response times to call lights and patient requests (mentioned by 12 reviewers)
- Neglect or lack of assistance with basic needs (toileting, feeding) (mentioned by 9 reviewers)
- Poor communication with families regarding medical status or discharge (mentioned by 6 reviewers)
- Inadequate care for patients with dementia or high-acuity needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We are so impressed by the 5-star CMS rating and the great feedback regarding your therapy programs; how do you specifically tailor physical and occupational therapy to help residents regain their independence?
- 2Since we value staying connected, what is your preferred process for keeping families updated on changes in a resident's medical status or upcoming discharge plans?
- 3How does the nursing team manage call lights and requests during the busier night shifts to ensure everyone receives timely assistance with their basic needs?
- 4Could you tell us more about the specialized programming and support available for residents who require extra care for dementia or memory-related needs?
- 5What is your protocol for managing medications and ensuring accuracy, especially during shift transitions?
- 6What kind of daily activities or social outings do you have planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My 95 year old Mom stayed for 3 weeks post surgery (broken leg). She came home yesterday, able to walk and be in her home. She loved the PT & OT's and tried to meet every challenge, and they pushed her but never too hard.”
“I do not recommend this facility if your loved one cannot advocate for his or herself. If your loved one is placed here, be prepare for long visits as they will need your assistance and intervention.”
“The facility is not equipped or staffed to properly care for the number of patients they take in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
7
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has corrected all 13 deficiencies found across two surveys, but medication management issues persist as a concerning pattern, appearing in both the 2022 and 2024 inspections. The facility also had problems with nutrition care, infection control, and care planning during the 2022 survey. While all violations have correction dates, the recurring medication management deficiency suggests ongoing challenges in this critical area that families should discuss during visits.
Nov 21, 2024Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 15, 2022Routine11
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Ownership & Operations
Who Operates This Facility
Coral Desert Rehabilitation and Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 328 (Best)
Ownership & Management
Owners
Milestone Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit coraldesertrehabilitation.com
Medicare data downloads
Original nursing home datasets
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